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Reviews

Average Ratings

4.5
313 lifetime reviews. Includes reviews of Krause Family Ford from DealerRater.com
  • Oil change

    As always, excellent service. Your people do an outstanding job. I plan to have all my work done there.

    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, Jerry! We hope to be of service to you again! Take care!


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    As always, excellent service. Your people do an outstanding job. I plan to have all my work done there.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, Jerry! We hope to be of service to you again! Take care!


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  • Very dissatisfied and upset

    I was trading even for a vehicle and was assured that my credit wouldn't be run since nothing was being financed, that they needed my ss# for pape...


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    I was trading even for a vehicle and was assured that my credit wouldn't be run since nothing was being financed, that they needed my ss# for paperwork/title information. I have since discovered that my credit was run 5 times (without my permission) which has drastically effected my credit negatively. I called the dealership to find out why I was lied to and for what reason this was done but I was told by Haseem the finance manager that they didn't run my credit. I asked him to explain to me why this was on my credit report if they didn't do it and he had no answer, all he kept saying is we didn't do it. There was someone there protesting the dealership when I was looking at the car and of course now I wish I would've just left.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Thank you Aubrea!
    May 14, 2017

    Aubrea did an outstanding job of helping me and my husband find the right first car for our son! He listened carefully to what we were looking for...


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    Aubrea did an outstanding job of helping me and my husband find the right first car for our son! He listened carefully to what we were looking for and found three good options within our budget for James to test drive. Having great choices that met our criteria and a smooth purchasing experience made finding a car for our son a happy, fun event. I will definitely call Aubrea again the next time we're in the market for a car.

    Does recommend this dealer

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  • Explain title...part 2

    Update on my experience. The salesman called us the next day. The first deal fell through and the truck was again available. I renegotiated a pri...


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    Update on my experience. The salesman called us the next day. The first deal fell through and the truck was again available. I renegotiated a price and bought the truck at better price than what was originally discussed. I am happy with this deal, although I would have preferred it to have taken place the first time we sat down to negotiate.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • explain title?

    We were negotiating a deal and they sold the car to another while we were there. We were first to arrive at the dealership and the first to take i...


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    We were negotiating a deal and they sold the car to another while we were there. We were first to arrive at the dealership and the first to take it for a test drive. I will NEVER SHOP THERE, AGAIN. I WILL NEVER RECOMMEND THIS DEALERSHIP TO ANYONE. VERY POOR WORK ETHIC.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Wonderful car buying experience
    April 30, 2017

    Aubrey did a wonderful job in my car buying experience. I had given up on purchasing a new car because of a high APR given by two different banks...


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    Aubrey did a wonderful job in my car buying experience. I had given up on purchasing a new car because of a high APR given by two different banks and Aubrey and the Krause Family Ford team was able to beat the competition by 5%. Aubrey was very flexible with my schedule went I had to cancel our first appointment and was able to get me in the next morning. He showed me every car I wanted and let me take as many test drives as I wanted. I loved the experience and lack of pressure to buy. Ended up with a wonderful Fusion and when I went to check out, found out they were able to even lower the APR by another .25%. Will be going back in a few years when my wife needs a new car.

    Does recommend this dealer

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  • Unprofessional service staff!!
    April 20, 2017

    Brought my car here for service of an oil change and tires rotate. I was told I needed new rear brakes and new battery...I told them I did not wan...


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    Brought my car here for service of an oil change and tires rotate. I was told I needed new rear brakes and new battery...I told them I did not want to get that service done at this time. The service staff member said "why not" I then told him I would most likely take it somewhere else... at which point he shook his head and became upset announcing to the other staff members "he is going to take it somewhere else" in a very loud voice. He was unprofessional and I can promise you I won't be back to this dealership!

    Does not recommend this dealer
    Came in for service or repair

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  • Great Service!
    April 19, 2017

    I appreciate the knowledge and time taken by Aubrey to explain all of my options for buying a car. I also appreciate the responsiveness by him whe...


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    I appreciate the knowledge and time taken by Aubrey to explain all of my options for buying a car. I also appreciate the responsiveness by him when responding to my messages.

    Does recommend this dealer

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  • A great Dealerships with Knowledgeable Staff
    April 18, 2017

    We seen Aubrea and he was very helpful in the selection of our Ford Edge. I have owned an Edge for 10 yrs but was looking at a Taurus. During th...


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    We seen Aubrea and he was very helpful in the selection of our Ford Edge. I have owned an Edge for 10 yrs but was looking at a Taurus. During the process of looking at Taurus' Aubrea realized that I would not be happy unless I bought another Edge. When he suggested an Edge I said they are too expensive, but he showed me a Certified 2015 Edge at a price I could afford. When I saw it and drove it I knew that was the vehicle for us. Very happy with the deal and with Aubrae's knowledge and no pressure sale talk. If you want a Ford you MUST see Aubrae at Krause Family Ford in Woodstock, Ga.

    Does recommend this dealer

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  • Horrible and unjust experience
    April 17, 2017

    I thought I purchased a vehicle online . The salesman working through his manager and I agreed on the price. I put down an agreeable deposit and t...


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    I thought I purchased a vehicle online . The salesman working through his manager and I agreed on the price. I put down an agreeable deposit and the salesman took the car off the lot. We agreed that he would call me back later in the the day to start the paperwork. After 4 hrs. of no communication I left a message to find out what was going on. The salesman finally called me back about a half hour later stating he was very sorry but his boss Chis Vineyard the sales manager sold the car to someone else. When I called Mr. Vineyard his response was that he had no idea what I was talking about and that this dealership does not hold cars when a deposit is made.

    Does not recommend this dealer

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