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Scheduled a service appointment 3 days in advance. Arrived on time for a simple oil change. Then waited 1.5 hrs. When’s to check on the progress and... found they had not even begun! They just left me sit in the waiting room without the courtesy of letting me know the status.
That is not the kind of experience we seek to provide, Mike. Please contact us when you can so we can address this together. Sincerely, Brenda Howell... - firstname.lastname@example.org
2nd purchase from them. Highly recommend this dealership.Great staff. Fair no hassle deal. Out in less than 2 hours. Enjoyed this second buying experience... as much as the first one.
Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as g...ood or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Brenda Howell - email@example.com
Our 2014 Ford Explorer oil change. Service could not be better!
Excellent customer service that you can imagine, highly recommend it .
We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. S...incerely, Brenda Howell - firstname.lastname@example.org
My husband and I bought a Toyota Sienna from here tonight and had a wonderful experience from start to finish! We had gone to multiple dealerships prior... to this and were turned off immediately by the haggling followed by rude attitudes when we asked questions and once they realized we weren't intending to buy, but just look. Very unprofessional. That wasn't the case here. Randy was so great to work with. He wasn't pushy, he was very patient with all of our questions and/or concerns, he was knowledgable and informative when explaining things to us, and most importantly he was honest. I think that's hard to come by these days. Every employee that passed by us was extremely kind and asked if we needed help or if we were being helped already. Great customer service. We are definitely satisified customers and would highly recommend Billy Howell dealership!
Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Randy and the rest of the... staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Brenda Howell - email@example.com
This is the second review about this vehicle purchase. I received a call from Dan Haywood about my initial review. He indicated that they wanted to help... out the situation and make some accommodations. I returned his call and explained my concern was that they would not honor the price on cars.com and that there were other issues with the deal. He said that they would be willing to provide us $500 to account for the issues He indicated that they might be able to offer more and that he could call in a day to two. I have not heard from him since and have left him multiple voice messages. The dealer did send us a check for $543 and let us know that they would not pay the sales taxes they collected and that we would be responsible for the taxes. I kept checking the review and finally saw a comment on the first review that indicated that I should reach out to Brenda Howell and she would respond to our concerns. I sent her an email and left several voice mail messages and received no response.
Still searching, but the folks here were GREAT! L8R. DD. I will stop by and see if they can help me in the future! They are nearby, so it will be easy... for me to check again!
Thanks for your review, Dan! Please let us know if there is anything else we can do for you down the road! Regards, Brenda Howell - bhowelllaye@howell...ford.com
Took me because I had a bad battery from another dealer and fixed it expertly, quickly and left the car very clean.
Thank you for leaving us this great review, Nicole! We are glad we could get your car all fixed up and back on the road in no time. ` Best Regards, B...renda Howell | firstname.lastname@example.org
Made me travel 100 miles and didn't have the car for sale they say they had
Michael, I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our co...mpany. If you have a moment, please contact me so that we can go over the details of what happened, and to find a resolution. Sincerely, Brenda Howell | email@example.com
Same Car been on the lot there for over 6 months because it's priced to high and dealer won't mark it down to a fair deal. They rather sell at auction... and take a loss there than give a customer a good deal. Another waste of time lets play games dealer you cannot trust.
Thank you for taking the time to leave us your review, Walt. Our customers are our top priority and it's disappointing to hear that we did not meet yo...ur expectations. If you would like to discuss this situation further or if you have any questions, do not hesitate to contact us directly. Sincerely, Brenda Howell | firstname.lastname@example.org