Billy Howell Ford Lincoln

New 877-468-5220 Dealer Website
Used 877-462-0251 Email Dealer
Service 877-706-3610

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Reviews

Average Ratings

4.8
705 lifetime reviews. Includes reviews of Billy Howell Ford Lincoln from DealerRater.com
  • Best Dealership!

    Our 2014 Ford Explorer oil change. Service could not be better!


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    Our 2014 Ford Explorer oil change. Service could not be better!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great help even late on Sunday
    March 14, 2017

    I went to see Randy late on a Sunday. He gladly waited with me and showed me just what I wanted. So far, on day 2, I am a very happy F-150 owner. ...


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    I went to see Randy late on a Sunday. He gladly waited with me and showed me just what I wanted. So far, on day 2, I am a very happy F-150 owner. Thanks to Randy for making it so easy.

    Does recommend this dealer

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  • Happy! Happy! Happy!
    March 8, 2017

    We had the best time purchasing our 2017 Ford Expedition. Everyone was especially gracious and made us feel not only like we were all great friend...


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    We had the best time purchasing our 2017 Ford Expedition. Everyone was especially gracious and made us feel not only like we were all great friends, but more like family. The real bonus was to drive away in one of the most beautiful, reliable and distinctive SUV's in the world.

    Does recommend this dealer

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  • Great Experience at Billy Howell
    February 24, 2017

    Very smooth transaction ,were very well heard ,that helped optimize our time at the dealership . Dennis was great sales person and showed us exac...


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    Very smooth transaction ,were very well heard ,that helped optimize our time at the dealership . Dennis was great sales person and showed us exactly what we wanted , wa sprout and very friendly.

    Does recommend this dealer

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  • Great service group
    February 23, 2017

    Tom Longerbeam took good care of me both before the appointment and during. My wait time was minimal and the service was done well. Highly recomme...


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    Tom Longerbeam took good care of me both before the appointment and during. My wait time was minimal and the service was done well. Highly recommended.

    Does recommend this dealer
    Came in for service or repair

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  • Love our new F150
    February 15, 2017

    Joe was extremely helpful and respectful of our time. We felt no hard sell pressure at any time, and we appreciate Joe's friendliness and personal...


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    Joe was extremely helpful and respectful of our time. We felt no hard sell pressure at any time, and we appreciate Joe's friendliness and personal approach.

    Does recommend this dealer

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  • Second chance well worth it
    February 12, 2017

    I couldn't be happier, not only did bill howell himself help me and come through with every promise made, his team went above and beyond for me. I...

    Billy Howell Ford Lincoln

    Thank you for contacting us. I am so sorry that you feel this way. I spoke to Gary. He is concerned that he was not able to spend more time with y...


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    I couldn't be happier, not only did bill howell himself help me and come through with every promise made, his team went above and beyond for me. I didn't love my recent vehicle that I just got a week ago. I spoke to bill howell and he said bring it in we will make sure you love this one. He even offered I take it home for a couple days to make sure I loved it. Seriously said and I quote "I do not want to sell you something you don't love!" I was treated like a guest in his home. Exceptional service wonderful sales Lady great managers and finance, I told them this won't work but this will, so they went out of their way to get me what I wanted in exactly what I could afford. On top of being rather busy with lots of customers. Well played, hit a home run here!

    Does recommend this dealer
    Billy Howell Ford Lincoln

    Thank you for contacting us. I am so sorry that you feel this way. I spoke to Gary. He is concerned that he was not able to spend more time with you. We only have one manger on Sundays and a few salespeople with shorter hours. We strive for complete customer satisfaction with everyone that walks into our dealership. We know that you want a 2016 Expedition. If you could please contact us with your information we would love a second chance. We will find you the perfect Expedition to fit your requirements. My phone number is 678-600-8042 or bhowelllaye@howellford.com Kind Regards, Brenda Howell Thank you for responding to my email. I genuinely apologize that we were not able to assist you with enough one on one attention. We only have a small team here on Sundays. We will work on a plan to be able to address this issue. If I may be of assistance in the future, please contact me directly on my cell.


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  • Great family dealership - WONDERFUL purchase experience!
    February 3, 2017

    EVERY element of the sales and delivery process was top notch! I got a quick response to an online inquiry, then continuous support and attention ...

    Billy Howell Ford Lincoln

    Alan, thank you so much for your kind response. Welcome to the Billy Howell Ford Lincoln family.


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    EVERY element of the sales and delivery process was top notch! I got a quick response to an online inquiry, then continuous support and attention through the sales and vehicle delivery process. In particular, my sales contact (Richard H.) was professional, thorough and diligent - he personally attended to every element of the transaction. The management team (Brenda and Billy) checked with me regularly to make sure that everything was more than satisfactory; and the financing and service teams were awesome as well. I would heartily recommend the team at Billy Howell for ANY of your car needs!

    Does recommend this dealer
    Billy Howell Ford Lincoln

    Alan, thank you so much for your kind response. Welcome to the Billy Howell Ford Lincoln family.


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  • Brenda McClain is the Best
    February 3, 2017

    This is our 3rd new car purchase from Bill Howell, and our 2nd from Brenda McClain. Brenda worked tirelessly to ensure that we were happy with th...

    Billy Howell Ford Lincoln

    Thank you so much for your loyalty. We appreciate you taking the time to write such a wonderful review. We are blessed to have such a great team t...


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    This is our 3rd new car purchase from Bill Howell, and our 2nd from Brenda McClain. Brenda worked tirelessly to ensure that we were happy with the purchase price on our new Edge, as well as the trade in that we had. She was successful. We left the dealer very happy with our new Ford Edge. Thank you Brenda. We will continue to recommend Billy Howell Ford, and Brenda McClain.

    Does recommend this dealer
    Billy Howell Ford Lincoln

    Thank you so much for your loyalty. We appreciate you taking the time to write such a wonderful review. We are blessed to have such a great team that has been with us for a very long time. Brenda has been with us 21 years and has taken excellent care of every one of her customers. We look forward to seeing you again soon. Kind Regards, Brenda Howell


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  • Dennis and Dudley made the car buying experience stress free
    January 31, 2017

    Very impressed with the car buying experience at Billy Howell. No pressure. Dennis and Dudley were very professional in their manner and were ve...


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    Very impressed with the car buying experience at Billy Howell. No pressure. Dennis and Dudley were very professional in their manner and were very helpful. Love my new Ford edge!!!

    Does recommend this dealer

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