Reviews

Average Ratings

4.9
60 lifetime reviews.
  • Buying used car

    Greg was absolutely wonderful! He took the time to explain the voice activated features of the car and how all the steering wheel controls worked ...

    Dealer Response

    Charles, Glad to hear you had a great visit. Greg does a great job for us and we're happy we have him. Thanks for the review! Ron Sitz Sales Ma...


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    Greg was absolutely wonderful! He took the time to explain the voice activated features of the car and how all the steering wheel controls worked not to mention other features about the vehicle. I probably could have bumbled off on my own but I sure am glad I accepted his invitation to walk me through them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Charles, Glad to hear you had a great visit. Greg does a great job for us and we're happy we have him. Thanks for the review! Ron Sitz Sales Manager Pugmire Ford of Cartersville


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  • Pugmire review

    Great people, service, and a very nice facility. Bought five vehicles from them and get all my service done there,

    Dealer Response

    Thank you for the kind words. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you ...


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    Great people, service, and a very nice facility. Bought five vehicles from them and get all my service done there,

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the kind words. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Thank you for choosing Pugmire Ford Cartersville for your automotive needs. Sincerely, Pat McConville - Service Manager


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  • not the same vehicle

    tried to sell me a lincoln ls truck,I was looking for a cadillac escalade ext

    Dealer Response

    Michael, thank you for sharing your feedback. It is important to us that we satisfy every customer and you actually really help us by bringing thi...


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    tried to sell me a lincoln ls truck,I was looking for a cadillac escalade ext

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Michael, thank you for sharing your feedback. It is important to us that we satisfy every customer and you actually really help us by bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Steve Smith - GSM


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  • Senior

    Excellent dealership. Very professional. Large inventory.

    Dealer Response

    Phyl, thank you for the great review! I am happy to hear that our staff was very professional during your visit. Don't hesitate to contact us if t...


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    Excellent dealership. Very professional. Large inventory.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Phyl, thank you for the great review! I am happy to hear that our staff was very professional during your visit. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Steve Smith - GSM


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  • Pugmire Ford saves the day

    Traveling from Knoxville to Florida, my air conditioner was not cooling well. I found the dealership on-line and called. They gave me directions...

    Dealer Response

    We appreciate you for letting others know about your experience at Pugmire Ford of Cartersville, John. We are glad that we could get your car fixe...


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    Traveling from Knoxville to Florida, my air conditioner was not cooling well. I found the dealership on-line and called. They gave me directions and upon arrival worked me in immediately. Within twenty minutes they had found that the cabin air filter was very dirty and replaced it. They even gave me directions on the fastst way back to the interstate and we resumed our trip. They later called me to make sure everything was working well. The temperature that day was 102 degrees, so their fast, friendly and quality work literally saved our trip from becoming a nightmare.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate you for letting others know about your experience at Pugmire Ford of Cartersville, John. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again anytime! We look forward to seeing you in the future. Take care. Best, Pat McConville -Service Director Pat@pugmire.com


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  • Great Job

    We were traveling in the Atlanta area. The ABS light came on and we needed them checked out for safety. Pugmire Ford looked at our F-150 and got ...

    Dealer Response

    We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do...


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    We were traveling in the Atlanta area. The ABS light came on and we needed them checked out for safety. Pugmire Ford looked at our F-150 and got us going again. Great job.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again anytime! We look forward to your next visit. Take care. Best, Pat McConville -Service Director Pat@pugmire.com


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  • Friendly service, great service, very courteous, n

    The courtest and friendliness in which I was treated. The price was also great. Clean facilities Didn not take very long to do the job.

    Dealer Response

    Thanks so much for the wonderful compliments and for your business! We couldn't be more pleased to hear ourselves described as friendly and courte...


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    The courtest and friendliness in which I was treated. The price was also great. Clean facilities Didn not take very long to do the job.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the wonderful compliments and for your business! We couldn't be more pleased to hear ourselves described as friendly and courteous. We look forward to seeing you again whether for routine service or a purchase. Thanks again!! Best, Pat McConville -Service Director Pat@pugmire.com


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  • Excellent Service

    On time completing oil change and easy to get appointment. The service department is always friendly when you call for appointment and iOS able to...

    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt an...


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    On time completing oil change and easy to get appointment. The service department is always friendly when you call for appointment and iOS able to work around my schedule.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt and friendly service on your car. We hope you will give us the opportunity to help you again whenever it's time for your next car. Regards, Pat McConville -Service Director Pat@pugmire.com


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  • The car-buying process was smooth at PugmIre Ford!

    Friendly, informative staff. I liked the low pressure approach. The process was very simple, and the staff listened to my wants and needs.

    Dealer Response

    Darrel, thank you and congratulations on your purchase! We are so very pleased that we could make your visit smooth and easy and we believe that's...


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    Friendly, informative staff. I liked the low pressure approach. The process was very simple, and the staff listened to my wants and needs.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Darrel, thank you and congratulations on your purchase! We are so very pleased that we could make your visit smooth and easy and we believe that's how every car buying experience should be. We are sincerely grateful for your business and enjoy your new car! Like us on Facebook to catch the latest specials! Kind Regards, Steve Smith- Steve@pugmire.com


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  • Great service home town atmosphere

    Pam jimmy and Clayton do a fantastic job of taking care of my vehicles an keeping me informed of what's going on pugmire cartersville ha is simply...

    Dealer Response

    Thanks for your awesome review, Mike! I'm very happy to hear that Pam, Jimmy and Clayton were of such great help to you. They take pride in their ...


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    Pam jimmy and Clayton do a fantastic job of taking care of my vehicles an keeping me informed of what's going on pugmire cartersville ha is simply the best an the. Super friendly staff make you feel right at home

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your awesome review, Mike! I'm very happy to hear that Pam, Jimmy and Clayton were of such great help to you. They take pride in their customer service and always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind Regards, Pat McConville -Service Director Pat@pugmire.com


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