Cartown Kia USA Florence

4.2 out of 5 (4.2) 29 reviews

Dealer on Cars.com since October 2015

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 8:30 AM - 8:00 PM
Service 8:00 AM - 5:30 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 8:30 AM - 8:00 PM
Sun Closed
Mon 8:00 AM - 5:30 PM
Tue 8:00 AM - 5:30 PM
Wed 8:00 AM - 5:30 PM
Thu 8:00 AM - 5:30 PM
Fri 8:00 AM - 5:30 PM
Sat 8:00 AM - 1:00 PM
Sun Closed

Reviews

4.2 out of 5 4.2
29 lifetime reviews.
  • July 10, 2017

    I went to Kia to have my 2012 Soul oil changed , and I purchased a new 2017 Soul, That is how good the sales people @ Kia Town Florence SC , The ...Finance manager was great. I will be sending all my family and friends to Kia Town of Florence SC

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 1.0 out of 5
    March 22, 2018

    Worst service experience ever!!! Drive a little more and take your car to another Kia dealer. I took my 2013 Soul in for warrenty work for what i had ...thought wouldnt take long. 2 months later i finally get my Soul back...mind you that through out those 2 months i had to repeatedly call for updates because they wouldnt call me to le me know anything or even return my calls. But the unimaginable lengthy time wasnt the only issue. The techs damaged the paint under my rear lights, some how gouged my rear bumper on the driver rear side, reinstalled the dash incorrectly, managed to make a very small burn mark in my driver side rear and front seat, left a foul smell in the car (which i have yet to trace), damaged a few items inder the hood, and the best part is the job they did to fix the issue was done in a manor that looks like a backyard mechanic would have done. They cut open the wiring harness that goes into the firewall to find the shorted wire, they re ran the wire but it is just loose and hanging around there and then they never closed back up the wire harness loom... Oh but it gets even better, when i took it back up to them to show them the issues the service advisor Jay was bot pleasent about it. He was rude and was often right close to my face. Way to close and in my personal space. When i told him i was also taking this up with kia corporate that is when he became hostel. He began to have a very bad attitude and when i called him out on it he got worse. So at this point i went directly to the general manager at the dealership Tony. Tony was not pleasant at all to deal with. He was very rude and tried to turn everything around on me. He acted as though it didnt matter that the techs damaged the car and did things incorrectly. He talked down to me as well as very rudely. I have never ever been talked to in that manor by any memeber of management anywhere. Needless to say i am taking this all up with Kia Corporate . I know this is a leangthy review but i hope this may save someone else a headache. No one should have to go through this or be treated like i have been.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 5.0 out of 5
    March 9, 2018

    My experience was great!The customer service was excellent. I look forward to continue business with Kia of Florence! I can only hope that if anyone c...hoose to come to Kia of Florence that they will be just as pleased as I am. Thanks to Frank and Matt along with the Kia of Florence family.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

Read all reviews

See All In-Stock Inventory


Service Shop

Service Reviews

lifetime reviews of the Service Department.

Read all Service & Repair reviews

Service Pricing

    Multi-Point Inspection

    Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since October 2015

CarTown Kia is the #1 ranked Kia Dealership in the district! New & Used Cars Florence
CarTown Kia is your Kia expert in Florence, providing South Carolina with new and used Kia vehicles. We have a wide inventory of cars at our Kia dealership, including the Kia Forte, Sorento, and Soul. Come by today and test drive an Optima, the most sought after car at our Florence Kia dealership. See why Kia customers in Myrtle Beach, SC, choose CarTown as their source for new and used cars in Florence.
Cartown Kia USA Florence
3704 E Palmetto St Florence, SC 29506
New (843) 944-3232
Used (843) 206-0872
Service (843) 968-0636
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.