Capital Ford Lincoln of Wilmington

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Reviews

4.8
526 lifetime reviews.
  • 2016 ford fiesta purchased new

    great experience, everyone treated me like i was family, from my salesperson to sales manager, would not buy a car any where else.


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    great experience, everyone treated me like i was family, from my salesperson to sales manager, would not buy a car any where else.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Bought a used truck

    After being told by a few 'locals' to never buy a vehicle in Wilmington, we searched the 'outskirts' but had no real luck finding a used truck in ...

    Dealer Response

    Paul & Suzie, thank you for your kind words and congratulations on your vehicle! We hope to be of service to you again! Take care!


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    After being told by a few 'locals' to never buy a vehicle in Wilmington, we searched the 'outskirts' but had no real luck finding a used truck in our price range. By chance my wife saw a truck on line and inquired about it. That day we drove our trade in, took the truck for a drive and within a couple hours we drove our new used truck home. Ray, our salesman was stellar in informing us about the vehicle, what it had to offer and highlight how well it was taken care of. All intensive purposes, the truck was spotless inside and out for being 4 years old. From sales to finance the people involved made it an enjoyable stress free ( except for the payments part lol) experience. Our expectations for trade in were met, we are very happy with our purchase and no doubt will be back for us and our children when it is their turn. If you need a vehicle, do not believe the nay sayers, go see Ray or anyone else on the sales floor. You won't be disappointed.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Paul & Suzie, thank you for your kind words and congratulations on your vehicle! We hope to be of service to you again! Take care!


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  • poor service

    Took my truck for body damage less then 2,000 om Monday july 18 Was called by capital ford told they took my truck apart but had to stop because a...

    Dealer Response

    Thank you, Tom, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than...


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    Took my truck for body damage less then 2,000 om Monday july 18 Was called by capital ford told they took my truck apart but had to stop because a piece of plastic was damaged. Capital ford left me a voice message on Friday telling me than a storm messed up their computers, Did not here from them until Wednesday when I called to find out about my truck. was told maybe Friday. I called Friday and told it would be ready about 5pm. it was ready No one walked out with me to look at my truck all they wanted their money I cannot find out why it took 2 weeks to get it fixed. But it was not completed. On the 14 of Aug I W went to hook up my camper to tow it. the plug that the trailer lights hook up to was not connected.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you, Tom, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Capital Ford Lincoln of Wilmington and we would like to do what we can to improve this experience. Please contact us at (910) 799-4060 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.


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