Capital Ford Lincoln of Wilmington

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Reviews

Average Ratings

4.9
Average based on 524 reviews
  • poor service

    Took my truck for body damage less then 2,000 om Monday july 18 Was called by capital ford told they took my truck apart but had to stop because a...

    Dealer Response

    Thank you, Tom, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than...


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    Took my truck for body damage less then 2,000 om Monday july 18 Was called by capital ford told they took my truck apart but had to stop because a piece of plastic was damaged. Capital ford left me a voice message on Friday telling me than a storm messed up their computers, Did not here from them until Wednesday when I called to find out about my truck. was told maybe Friday. I called Friday and told it would be ready about 5pm. it was ready No one walked out with me to look at my truck all they wanted their money I cannot find out why it took 2 weeks to get it fixed. But it was not completed. On the 14 of Aug I W went to hook up my camper to tow it. the plug that the trailer lights hook up to was not connected.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you, Tom, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Capital Ford Lincoln of Wilmington and we would like to do what we can to improve this experience. Please contact us at (910) 799-4060 at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you.


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  • Capital Ford of Wilmington (NC)

    Been customers for about 10 years now and keep coming back to Capital Ford for their outstanding sales, service and parts departments. We've worke...


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    Been customers for about 10 years now and keep coming back to Capital Ford for their outstanding sales, service and parts departments. We've worked well together over the years buying/trading vehicles, keeping our vehicles maintained by the OEM schedule and purchasing accessories we probably didn't need, but wanted, to enhance the style and/or utility of our vehicles. Highly recommend Capital Ford to anyone for sales, service and parts.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Mustang recall notice

    Prompt and friendly service as soon as I arrived at the dealership.


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    Prompt and friendly service as soon as I arrived at the dealership.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Doctor

    Took care of my 2015 Nissan Sentra because the Nissan dealer has such poor reviews. Joyce is always great.

    Dealer Response

    We appreciate your positive feedback! Thank you for choosing our dealership.


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    Took care of my 2015 Nissan Sentra because the Nissan dealer has such poor reviews. Joyce is always great.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We appreciate your positive feedback! Thank you for choosing our dealership.


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  • Great Services

    Josh Slack continues to do a great job on keeping preventative maintenance in front of us for both our Chrysler Sebring and my Ford Escape. The qu...

    Dealer Response

    Thanks for your review and great star-rating, Rob. Please reach out to us if you have any additional questions.


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    Josh Slack continues to do a great job on keeping preventative maintenance in front of us for both our Chrysler Sebring and my Ford Escape. The quality of the mechanical service is outstanding. We wouldn't consider servicing or purchasing our cars at any other place than Capital Ford of Wilmington. The only issue I have are these surveys. The is the second survey I have answered for the same service. I do not plan to respond to any future surveys. Rob Gerlach

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for your review and great star-rating, Rob. Please reach out to us if you have any additional questions.


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  • Salesman was great. I got what I was looking for

    No hassel . THEY FOUND THE TRUCK THAT I WANTED. The whole process was easy and I am happy!


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    No hassel . THEY FOUND THE TRUCK THAT I WANTED. The whole process was easy and I am happy!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Mustang owner

    Quick efficient clean, very helpful personnel who went out of their way to help me. Highly recommend to my friends and family.

    Dealer Response

    Your comments keep us motivated and working hard for all our valued clients! Thank you for taking the time to share your feedback with us.


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    Quick efficient clean, very helpful personnel who went out of their way to help me. Highly recommend to my friends and family.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your comments keep us motivated and working hard for all our valued clients! Thank you for taking the time to share your feedback with us.


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  • Great prompt service.

    Made an appointment and my 2007 Mustang was in and out quicker than advertised. The waiting area isn't great but I did not have to wait long.


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    Made an appointment and my 2007 Mustang was in and out quicker than advertised. The waiting area isn't great but I did not have to wait long.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Great collision repair service.

    Capital Ford did a great repair job on our 2014 Ford Escape. We got rear ended a couple of weeks ago, had the car scheduled in to be repaired whi...


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    Capital Ford did a great repair job on our 2014 Ford Escape. We got rear ended a couple of weeks ago, had the car scheduled in to be repaired while we were out of town and picked it up right on schedule. They handled the insurance paperwork. It was a very easy, convenient process for us.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • survey for service

    very courteous,helpful. explained everything went over everything that pretained to my service. very nice warm welcome when i took my vehicle in.n...

    Dealer Response

    We're glad to hear that you enjoyed working with our staff, Sharon! Hope you're enjoying your vehicle. Safe travels!


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    very courteous,helpful. explained everything went over everything that pretained to my service. very nice warm welcome when i took my vehicle in.never a long wait!!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We're glad to hear that you enjoyed working with our staff, Sharon! Hope you're enjoying your vehicle. Safe travels!


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