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Reviews

Average Ratings

4.7
182 lifetime reviews. Includes reviews of Capital Nissan from DealerRater.com
  • Capital Nissan

    It was great! I was going to leave the dealership because i wasnt getting the deal i needed to have and somehow they got me to the payment i wante...


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    It was great! I was going to leave the dealership because i wasnt getting the deal i needed to have and somehow they got me to the payment i wanted and I remained with only 1 car payment for my household! I worked with Alex and "Saji" (Sah-gee), your regional Nissan Loyalty expert and he and Alex bent over backwards to have me leave with a new Nissan Pathfinder. We have bought our last 2 Cars from Capital Nissan. We are very happy clients!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Unresponsive

    I bought a brand-new 2017 Pathfinder with less than 200 miles on it the computer started acting up . I called to complain about it numerous times ...


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    I bought a brand-new 2017 Pathfinder with less than 200 miles on it the computer started acting up . I called to complain about it numerous times and it has acted up three times with under 400 miles on it . I took a trip still has it down less than 2000 miles on it and the computer started acting up again. so far Nissan has been unresponsive to any of my complaints and has done nothing to rectify the situation I now have it on video with the computer acting up and they still have done absolutely nothing

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service
    January 25, 2017

    I was in Wilmington on business this week and needed a quick oil change. They're service dept got me in and out in less than 30 minutes.


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    I was in Wilmington on business this week and needed a quick oil change. They're service dept got me in and out in less than 30 minutes.

    Does recommend this dealer
    Came in for service or repair

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  • Offer men $700-$900 better deal than women
    August 28, 2016

    Low class; rude sales manager (NOAH WOODS) who called me a liar after the following actions: 1. I was quoted a price for a vehicle. 2. A friend' ...


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    Low class; rude sales manager (NOAH WOODS) who called me a liar after the following actions: 1. I was quoted a price for a vehicle. 2. A friend' husband offered to call to see what kind of deal he could get. 3. Sales manager (NOAH WOODS)asked friend's husband if he knew me... he told him he didn't. 4. Friend's husband was quoted $700 better price than I was by same sales manager (NOAH WOODS) within a matter of minutes. 5. I called sales manager (NOAH WOODS)back to let him know that I was informed of the difference in prices quoted. 6. Sales manager (NOAH WOODS) angrily tells me.... He didn't appreciate my lying to him, he wasn't going to sell me the vehicle anyway and HUNG UP the phone on me. Now wasn't this professional? 7. I called back to inform him of a few things too. a. I lied to him about nothing. He didn't ask me if I knew the other guy.... he asked the other guy if he knew me. I was the one with the money wanting to buy a vehicle. b. I would say that he is the liar since his absolute lowest price was quite different for the woman attempting to buy versus what he quoted the man. c. That he was correct in that he would not be selling me this vehicle or any other vehicle EVER! To anyone reading these reviews... I would strongly suggest if you can deal with any other dealership... save yourself time and do so. If you must buy from them... women.. please let your husbands to the dealing!!! Its obvious they try to take advantage of us being women. To the pleasant sales manager...NOAH WOOD.... If you are intending to stay in sales, you might want to brush up on your social skills. In addition, it would be the intelligent thing to do to quote the same price when you have 2 different people inquiring about the same vehicle who are calling from the same town. Obviously you demonstrated that intelligence is not your strength. I do intend to communicate the way you treated me to the general manager as well as through social media.The way I was treated as a potential customer was unacceptable especially when I was getting ready to spend $38,000. PS.. My only regret is that I allowed the actions of Noah Wood to basically ruin a perfectly great Saturday!

    Does not recommend this dealer

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  • A Great Service experience

    Had my car serviced again by very professional employees


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    Had my car serviced again by very professional employees

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • New Car Purchase!!!
    March 12, 2016

    We were ready for a new car. After few weeks of researching we decided to buy a 2016 Nissan Rogue. Capital Nissan did not have the car we were loo...


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    We were ready for a new car. After few weeks of researching we decided to buy a 2016 Nissan Rogue. Capital Nissan did not have the car we were looking for in stock, but David Kelley in just few minute found the car that my fiancee was dreaming for ( Red). The car was delivered to us on the second day, Awesome!!. Thank You David you deserve to be Salesman of the year. We love our new Nissan.

    Does recommend this dealer

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  • New Truck Purchase
    March 12, 2016

    On February 7, 2016 I was involved in a head on collision and my 2012 Nissan Frontier was a total loss. I was hit by a newer Nissan Altama, which ...


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    On February 7, 2016 I was involved in a head on collision and my 2012 Nissan Frontier was a total loss. I was hit by a newer Nissan Altama, which was also a total loss. However, both myself and the other driver were able to walk away without any serious injuries. This is a reaffirmation of the safety of a Nissan product! My true appreciation is for Salesman David Kelly. He was able to track down another Nissan Truck in less than 1 hour. He arranged for the transfer to the Wilmington outlet for me to pick up. My true respect is how he helped with the financing and down payment. This was an unexpected accident and I am a part-time student with a tight budget. He was able to secure a factory rebate to assist with the down payment. I received an excellent interest rate to top it all off. David Kelley receives 5 stars for helping me in a very difficult time. Moreover, Nissan's quality and safety receives a profound thank you from myself and my wife for preventing the worst from happening, thank you David & Nissan. David Thomas RN, EMT

    Does recommend this dealer

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  • Way to Go Capital Nissan
    February 27, 2016

    I wish i had visited Capital a year ago. With that said I would like to thank David Wilson for all of his help. David explained every step that i ...


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    I wish i had visited Capital a year ago. With that said I would like to thank David Wilson for all of his help. David explained every step that i needed to take. David made phone calls to help me. He made sure I was comfortable. Thank you David and Cap. Nissan

    Does recommend this dealer

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  • Best experience yet!
    February 25, 2016

    Adam was very attentive when I explained what I was looking for and did not try to show me anything that I didn't like. I felt that he was honest...


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    Adam was very attentive when I explained what I was looking for and did not try to show me anything that I didn't like. I felt that he was honestly trying to make sure I left the lot happy. I didn't feel like "just another sale." Best car buying experience yet!!

    Does recommend this dealer

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  • Great people to handle any questions and service

    It is always a good experience going to Capital Nissan for service as they make you feel comfortable turning out the service very timely and provi...


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    It is always a good experience going to Capital Nissan for service as they make you feel comfortable turning out the service very timely and providing free Y-Fi and drinks! All the people there are focused on making your visit pleasant.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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