Reviews

Average Ratings

4.8
440 lifetime reviews. Includes reviews of Stevenson Mazda Kia from DealerRater.com
  • Great sales and service staff.

    The willingness of the sales staff to work with us. We ending up buying 2 cars. The service staff answered all our questions.

    Dealer Response

    Gary, We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those e...


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    The willingness of the sales staff to work with us. We ending up buying 2 cars. The service staff answered all our questions.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Gary, We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. If you ever need anything in the future, please don't hesitate to let us know. Take care! Pat Koballa GM, pkoballa@stevensonhonda.com


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  • Pleasant Experience w/one exception

    Over-all, it was a pleasant experience. That was because of our sales agent Mr. Charles Crawford. He is an asset to the Kia Dealership in Wilmin...


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    Over-all, it was a pleasant experience. That was because of our sales agent Mr. Charles Crawford. He is an asset to the Kia Dealership in Wilmington, NC. No regular pressure tactics that are usually used when one is purchasing a new vehicle. He was very low-key and professional all at the same time. Listened to our wants, etc., and was able to make the deal go through with no issues. My only dislike along with my wife was the total time in getting things done. We were actually at the dealership from 12:30 in the afternoon until after 5PM. Seems a bit much. Other than that, everything went much easier than I expected and again that was because of Charles. And, we've already recommended Charles & the Kia Dealership to our friends that have asked about the beautiful car we just purchased.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Dumbfounded
    May 12, 2017

    We have bought at least 30 cars in our lives and have never had such a horrible experience. We had driven several different SUV's that day but dec...

    Stevenson Kia of Wilmington

    Caw, Thank you for your visit to Stevenson Kia. We apologize that your visit was a lengthy one and your requests were not met. It is unfortunate t...

    Stevenson Kia of Wilmington

    Thank you for your visit to Stevenson Kia. We apologize that your visit was a lengthy one and your requests were not met. It is unfortunate that S...

    Caw

    That ship has sailed. We bought a 2017 Sorento SXL the next day at Myrtle Beach Kia. Far superior service and pricing.


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    We have bought at least 30 cars in our lives and have never had such a horrible experience. We had driven several different SUV's that day but decided on the Kia Sorrento. Unfortunately we ran out of time and made an appointment with Steve for a couple of days later. We arrived for our appointment and Steve was busy. There were 4 or 5 employees behind the counter. Not one even acknowledged our existence. We waited at least 15 minutes for Steve but he was tied up so we said we would come back. We did and it got worse. For 2.5 hours we went back and forth in a painful way. Our salesman was humiliated and treated so poorly by John (sales manager) that it was extremely uncomfortable for us. After 2+ hours of negotiations and game playing we shook hands on a deal which John had agreed to only to change his mind when the paperwork started. We walked out shaking our heads. Steve was great and deserved the sale but it was not to be. We will get the car we want, just not from Stevenson Kia.

    Does not recommend this dealer
    Stevenson Kia of Wilmington

    Caw, Thank you for your visit to Stevenson Kia. We apologize that your visit was a lengthy one and your requests were not met. It is unfortunate that Steve was busy when you arrived for your scheduled appointment. Please call our Sales Manager Bernie Brust at 910-395-1650 to discuss your experience as well as our large selection of new and preowned Kias. We pride ourselves on our A+ BBB rating. We look forward to hearing from you and regaining your trust in Stevenson as well as our Kia product. Thank you! Stevenson Automotive Wilmington, NC

    Stevenson Kia of Wilmington

    Thank you for your visit to Stevenson Kia. We apologize that your visit was a lengthy one and your requests were not met. It is unfortunate that Steve was busy when you arrived for your scheduled appointment. Please call our Sales Manager Bernie Brust at 910-395-1650 to discuss your experience as well as our large selection of new and pre-owned Kias. We pride ourselves on our A+ BBB rating. We look forward to hearing from you and regaining your trust in Stevenson as well as our Kia product. Thank you! Stevenson Automotive Wilmington, NC

    Caw

    That ship has sailed. We bought a 2017 Sorento SXL the next day at Myrtle Beach Kia. Far superior service and pricing.


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  • New car
    April 12, 2017

    Mike at stevensons is wonderful! He can make it happen ! I had just bought a Kia forte from them t months ago, well the motor,want bad and they di...


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    Mike at stevensons is wonderful! He can make it happen ! I had just bought a Kia forte from them t months ago, well the motor,want bad and they didn't hesitate to make it happen agian and out me in a better car ! They really care and. Will work with you anyway they can. Mike is the best! Everyone there is so professional,and really cares about what they are doing. ! Wonderful dealership.!

    Does recommend this dealer

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  • I bought my pickup here

    Bought many the vehicle over my 73 years. Your sales staff, especially Jerry Daly and Miss Bowers, were outstanding. Professional, courteous, and ...


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    Bought many the vehicle over my 73 years. Your sales staff, especially Jerry Daly and Miss Bowers, were outstanding. Professional, courteous, and knowlegable. You can rest assured I will be back. John Mahoney Wilmington NC

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very informative and gracious

    The sales staff was very cordial and informative even though we could not come together on a final price. Nevertheless the negotiation and review ...


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    The sales staff was very cordial and informative even though we could not come together on a final price. Nevertheless the negotiation and review of the vehicle in which I was interested was very helpful.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Went the extra mile
    February 17, 2017

    Allen went out of his way to find exactly the car I wanted, and to walk me through the process in a fair and straightforward manner. Very pleased ...


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    Allen went out of his way to find exactly the car I wanted, and to walk me through the process in a fair and straightforward manner. Very pleased with the car.

    Does recommend this dealer

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  • Excellent experience buying pre owned car
    February 11, 2017

    Stress-free car buying! Dustin Davis and Rob Baker were fantastic! Friendly, knowledgeable. They produced exactly what I wanted. I knew what I was...


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    Stress-free car buying! Dustin Davis and Rob Baker were fantastic! Friendly, knowledgeable. They produced exactly what I wanted. I knew what I was looking for and what I could afford. Dustin didn't try to push anything else on me. He had several vehicles picked out and ready for me when I arrived and I found the perfect one. Will definitely be back.

    Does recommend this dealer

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  • Pleased with the service and respect!!
    January 25, 2017

    So at the beginning of car buying there was a few bumps in the road. We are all human. However Bernie Bruster and Rob Baker truly stepped up to th...


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    So at the beginning of car buying there was a few bumps in the road. We are all human. However Bernie Bruster and Rob Baker truly stepped up to the plate and and made up tremendously for it. I am soooooo happy with my 2017 Sorento LX!!! Theses two men were nothing but understanding, compassionate and respectful when it came to my concerns wants and needs for the right vehicle for my family!!!! I totally recommend dealing with with these two great fellas!!!! Thanks guys 😘

    Does recommend this dealer

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  • Mazda buyer review

    Charles was awesome. He was very helpful and I would buy again from him. Definitely recommend.


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    Charles was awesome. He was very helpful and I would buy again from him. Definitely recommend.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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