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Reviews

Average Ratings

2.6
28 lifetime reviews.
  • Silverado from Rydell

    easiest purchase for us ever!!! we will buy from there again!! the salesman Al Vasquez was well informed and easy to talk to. i didnt feel like i ...


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    easiest purchase for us ever!!! we will buy from there again!! the salesman Al Vasquez was well informed and easy to talk to. i didnt feel like i was being scammed all the time talking to him. this is the best dealership ive come across.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • MR Darrell Robb

    I am retired and on a Fixed income so I must find the right car. My go to dealer is Rydell I Have bought there before. My salesman was Mark Van L...


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    I am retired and on a Fixed income so I must find the right car. My go to dealer is Rydell I Have bought there before. My salesman was Mark Van Loo it was good to see him, Mark is knowledge and experience and that is just what I need, he knows how picky I am. Mark is great at finding the right car all I said was how about Malibu 2017. WOW It was Beautiful just what we wanted and in My budget. My finance guy was Raymond Campana he made it easy, This was the best experience and the smoothest yet. Thank You.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Typical

    Typical new car dealership. Been in the SFValley for 5 decades at least-- on Devonshire just west of Reseda. I bought a 2002 Chevy Trailblazer in ...


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    Typical new car dealership. Been in the SFValley for 5 decades at least-- on Devonshire just west of Reseda. I bought a 2002 Chevy Trailblazer in 02 and look at cars there from time to time-- they are nothing to get excited about--at one point they had a rep for being into the old muscle cars, but that was years ago. Recently, I found a specific car on cars.com called and found the VW Toureg was gon--it remained online for about a month. The saleslady I spoke with said come on in, we have lots of similar cars, but I said I have a very few cars, with specific options and colors I'd be interested in, I live 2 hours away in the desert and as it was the hottest days of the year, I'd gladly come in, but only if they knew they had something that interests me; sales lady said, no problem, I'll email you a list-- so for 2 weeks she'd call to ask me to make an appointment and I'd say I not gotten a list. Each time the sales lady called, she do the same thing, them promise to send a list, not send one and called back in a,few days and go through it again. Mediocre at best.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Bad Potential Buyer Experience

    horrible professionalism......Manger was bad never showed his face. ...never tried to work out deal.


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    horrible professionalism......Manger was bad never showed his face. ...never tried to work out deal.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Poor Customer Service

    My husband took the car to the shop at Rydell and the initial meeting was great. He was reassured everything would be taken care of and we would h...


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    My husband took the car to the shop at Rydell and the initial meeting was great. He was reassured everything would be taken care of and we would have nothing to worry about. We would get a call as soon as the repairs were done. The car needed a new front bumper and the back bumper would be fixed. About a week and a half later, my husband received a call that the car was ready to be picked up. We were very excited. We stopped by the shop to take a look at the car and make sure it looked brand new again; this was a Thursday evening. As we were reviewing the car, we noticed that the front bumper, which was replaced, had a chip. Then as we looked at the rear bumper we noticed it had a scuff mark. The chrome piece in the front looked old and dingy. It looked like it did not belong on our car. We went to the auto body shop office and spoke to the service person there by the name of Anthony. We told him there were some things we needed him to look at with us that we noticed on the car. We showed him the chip and the scuff on the bumpers; mentioned the chrome . He stated, ok don't worry we will get it fixed. First of all, how does a business that does repairs, NOT check their own work before calling a customer to pick up their car? I don't understand why we would get a call saying everything was done, when clearly things were not reviewed. Anthony advised us the "fixes" would be done by the next day (Friday) around 3pm and he would call us first to confirm. Friday came and went, no call. Saturday & Sunday the shop is closed. No call. Monday came, no call; Tuesday came, no call. My husband drove to the shop on Wednesday morning and spoke to the shop manager Dan and expressed to him the frustration we had with the car not being completely done and then never receiving the call we were promised. They went to review the car again and noticed the chrome pieces in the front looked the same. They looked old, like they belonged on a different car. Dan stated he would get those replaced and it would take another day to get those parts in. He told my husband that he would leave a message for his service guy Anthony to call us as soon as everything was done. Now it is Friday morning, again no call. By now, we don't know if anyone will ever call us, so we decided to drive by the dealer that night to check if the car is even there. Around 10pm at night we went to Rydell and sure enough, our car is parked on the inside lot. We take a look at it and walk around to make sure things were fixed as they promised. The front & rear bumpers look okay now, no chip or scuff. When we look inside the car, we notice the driver side door has greasy finger print stains on the side wall and the driver seat also has stains. Our car is light in color, Champagne interior. We have been very careful with this car, making sure that we take care of the interior, especially because of the color it is. It is so easy to see any stains and I am very OCD about this. I expect that an establishment like this would have the foresight to ensure that anyone that gets inside a car they are working on, is careful about not getting it dirty or at least cleaning it up if they do! My husband did go inside the show room and spoke to the person who was on duty that night. We are beyond frustrated and upset with the type of customer service we have received, or actually lack thereof. My husband and I both work in customer service and we understand what a big deal it is to keep your word. If you tell a customer you will contact them on a specific day, you do it. Even if the news is not what you told them it would be. It is common courtesy to follow up with the customer. The rental place wanted to charge an extra fee because the dealer told the insurance we didn't pick up the car when it was done last week! Hello, are you serious? So my husband had to explain to KELLY the situation and the lack of communication that occurred and why we didn't already have our car.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • easy money

    I have been searching for a long time from different sites . they were pretty persistant in calling but they got me the best deal and great warran...


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    I have been searching for a long time from different sites . they were pretty persistant in calling but they got me the best deal and great warranties. ill be back to get my kids there car there

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor Service, very patronizing

    I e-mailed this dealer about a car they listed. After some exchanges through e-mail and phone messages I decidied to call to ask a question about ...


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    I e-mailed this dealer about a car they listed. After some exchanges through e-mail and phone messages I decidied to call to ask a question about pricing. This being as it was a fairly long drive, and did not want to come look at the car if the price was not close to what I was willing to pay. Upon speaking to the finance person - service went down hill fast. When I asked what the best price they would accept on the car was I was given the following: "Do you have the website open? What does it say? That's it." This was also delivered with a tone of someone as though they were speaking to a child. Then followed with laughter. The beauty of the internet now for car shopping is that we as consumers are not stuck with the dealer that is close to us. We can search 1000's of cars in our neighborhood, nearby cities or even other states. Cars being an item that is mass produced also means each dealership is delivering the same product. Salesmen/finance people should keep this in mind when helping customers. I do want to thank the finance person as it led me to find a car 1 year newer and 500 miles less - for $3k cheaper then their asking price. I even placed a deposit on the 2nd car as well I am purchasing as well. They have also missed out on the car in the future I will be buying for her graduation gift.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • Great Experience

    This was my first experience buying/leasing a new car. Greg Riggen was very professional, friendly and helpful in allowing me to research and make...


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    This was my first experience buying/leasing a new car. Greg Riggen was very professional, friendly and helpful in allowing me to research and make the best choice for my needs. When my credit didn't turn out to be as glowing as I had hoped, Greg still treated me with respect and made me feel like a human being. I appreciated that. Great sales consultant, great car, great experience. I will definitely tell my friends. Thank you!

    Does recommend this dealer
    Did make a purchase
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  • AWESOME Dealership

    Just bought 2 cars from Northridge Rydell last week. Couldn't be HAPPIER! One is brand new and one used. Adel Habeb was our salesman. He is THE BE...


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    Just bought 2 cars from Northridge Rydell last week. Couldn't be HAPPIER! One is brand new and one used. Adel Habeb was our salesman. He is THE BEST! Very friendly, very HONEST and most of all, treated us like family. This is the 4th car we have bought from this dealership and will always go back

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Great service, clean facility, very helpful

    I did purchase a Acura at Rydell , the car was advertised through cars.com, the salesman was very helpful.


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    I did purchase a Acura at Rydell , the car was advertised through cars.com, the salesman was very helpful.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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