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Kirby Subaru of Ventura

(798 reviews)
2025 consumer dealer award
View 1 awards
2025 consumer dealer award

Reviews

(798 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kirby Subaru of Ventura from DealerRater.

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Thank you, Tim Miller!

Thank you, Tim Miller! Love my new SUV from Kirby Subaru of Ventura. Great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I wanted to send a quick thank you to Mr.

I wanted to send a quick thank you to Mr. Tim Miller at Kirby Subaru of Ventura. I'm absolutely thrilled with my new SUV, and I couldn't have done it without his help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Great experience.

Great experience. Dale is the best. Got us an awesome deal on an awesome car. 5 stars all around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Outstanding!

Outstanding! Just purchased my 4th Subaru from Kirby Subaru and what a hassle free experience unlike most manufactures dealers. Highly recommend this dealer purchase process. Sales, Service and the respect shown from the staff is truly worthy of five stars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Kirby Subaru of Ventura, we are delighted to hear that your experience with Team Kirby Subaru was positive. We appreciate your continued business and the great review.

Love Our New Crosstrek!

Love Our New Crosstrek! It’s #3 and we couldn’t be happier. Another great job by Ventura Subaru

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Kirby Subaru of Ventura!

We had a fantastic experience with Jim Read.

We had a fantastic experience with Jim Read. He listened carefully to our needs and contacted us when he had something he thought would work for us. There was no pressure at all and he worked hard to come up with a deal we could afford. We’re thrilled with our car and we will definitely be referring friends to Jim and to Kirby.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Mindy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Robert Papandrea is the best!

Robert Papandrea is the best! I've been purchasing cars from Ihim for almost a decade. He takes the best care of his customers. He found my dream car several hours away & got it for me! I recommend Kirby Subaru & Robert (the Italian guy) to anyone looking for a great car buying experience! 😀 🚗

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I highly recommend Kirby Subaru.

I highly recommend Kirby Subaru. After doing research on Consumer Reports I was pretty sure I wanted a Subaru for my new car. I contacted Kirby and they set up an appointment for me the following day. Austin Dietz showed me a couple of different models which we test drove. He was very informative and took me around to look at various models and color options. A very positive initial encounter! I needed to do some more research to decide exactly what I wanted, and there was no pressure to rush me into a deal, and questions were answered when I had them. I feel this is a positive way to do business. When I knew which model I wanted I went back for another test drive with Austin. He helped me get the car I truly wanted, and it was a pleasure working with him. The purchasing process was very smooth, and at a later date I went back for the Love Encore session with J P, which was very valuable to help me get more comfortable with features that were new to me. I left feeling more confident and knowing there were people ready to answer any further questions…which honestly is great because the car has a lot of features that were new to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They were very good about fixing my car but when I picked

They were very good about fixing my car but when I picked it up, my air conditioning wasn’t working. They told me that the button was not on for the network, but I’m telling you right now. I turned that button on and off several times and the air never came on

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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If you want or are considering getting a Subaru, now is

If you want or are considering getting a Subaru, now is the time and Kirby Subaru is the place. I viewed. A contact online got a prompt response from Jim asking about my interests and colors, set appointment for the next day. Jim explained the Crosstrek trims and options. I took a test drive and viewed the various color choices. Rather than leaving to think over my choices, we found an exceptional deal too good to pass up. From the receptionist to sales to financing, Kirby was a five star experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.