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Kirby Subaru of Ventura

(798 reviews)
2025 consumer dealer award
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2025 consumer dealer award

Reviews

(798 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kirby Subaru of Ventura from DealerRater.

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Robert Papandrea was great!

Robert Papandrea was great! He was very helpful and honest with us, and we got a great deal out of it. Valerie in finance was wonderful as well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Just wanted to say a sincere thank you to Bob "INDY"

Just wanted to say a sincere thank you to Bob "INDY" Thacker for making the whole car buying process so easy and stress free. From the moment we walked on the lot he was attentive, answered all of our questions, and was not pushy (like other dealers on that street...). In the end, we went with a 2024 Subaru Impreza Sport and I couldn't be happier. Thanks again Bob and all of the Kirby Subaru team of Ventura! We will definitely be coming back in the near future :) ~Walter

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Robert Papandrea was amazing.

Robert Papandrea was amazing. Went through all my purchase options on my 2024 Outback Wilderness. I would not hesitate to recommend him and Kirby. Janet in finance was a professional and got me through the finance process quickly and smoothly. We will be back for another Subaru.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had an amazing experience at Kirby Subaru of Ventura.

I had an amazing experience at Kirby Subaru of Ventura. Francisco Vazquez provided excellent service from his communication to his expertise and I could not be happier with my purchase. If you are interested or in need of a new vehicle this is the place for you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ricky was very helpful when we called about a car on the

Ricky was very helpful when we called about a car on the website. He sent additional photos and was waiting for me when I arrived from a long ways away. The car I came to see wasn’t right, so we talked about what I was looking for and he made it happen. I’ve bought a lot of cars and this was in the top 2 of purchases I’ve made. The other being 32 years and about a dozen vehicles ago! I can’t recommend them enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mark helped us out with our new 2024 Subaru Crosstrek at

Mark helped us out with our new 2024 Subaru Crosstrek at the Kirby Subaru of Ventura and we absolutely love it! He was amazing help and very informative. He answered all our questions and made the whole process a smooth and fun experience! I highly recommended asking for Mark when visiting!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I returned to Kirby Subaru and asked for JERRY THORNTON

I returned to Kirby Subaru and asked for JERRY THORNTON again to purchase another new Subaru Forester!! The whole team has a great positive energy!! Jerry is all of these: professional, helpful, patient, hard-working, friendly, informative, and so trustworthy! Finance Manager Val Hurt provided clear information. I felt I got a fair deal on trade in. Of course, my enthusiasm remains strong because these cars have a great safety and performance ratings!! There is a great morale evident in the whole team!! Thank you, Kirby Subaru of Ventura!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Your customer service is universal and beyond.

Your customer service is universal and beyond. Ricardo and staff is amazing. Thank you team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Inspection was very detailed about car.

Inspection was very detailed about car. Service was done in a timely manner with courteous and knowledgeable service people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had the best experience buying my Brand new Forester at

I had the best experience buying my Brand new Forester at Subaru Ventura, Dale Hicks was the best car sales person ever. I have bought 3 cars in my lifetime and the other times I purchased cars were always an ordeal! This was not. The entire time went very well. I felt very informed about all of the vehicles I test drove, when I made my choice of the car I wanted to buy things went smoothly. Dale showed me around the entire dealership so that I knew where to go for service, parts etc. I met everyone, which was nice. Very friendly staff. He even checked up on me a couple days later in case I had any questions or concerns. I appreciate that kind of service. They don't just sell you a car and send you on your way. Non stressful, non pushy. Im very grateful and will be sure that my son's next new car will be bought there and we will definitely be seeing Dale :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.