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Kirby Subaru of Ventura

(798 reviews)
2025 consumer dealer award
View 1 awards
2025 consumer dealer award

Reviews

(798 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kirby Subaru of Ventura from DealerRater.

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crosstrek limited

Comfortable, friendly and professional Every single staff member was friendly and helpful I bought a new cars from different dealerships during my long life and Kirby Subaru was the best experience. I love the idea that the dealership has a special guy that is dedicated to teach you how to navigate through the software of this great car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we really appreciate your great feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Kirby Subaru of Ventura!

The dealership made sure I understood how my car operated

The dealership made sure I understood how my car operated after the purchase. I even had a second delivery, where my questions on the operation of the car were answered and more information shared. My salesman, Jim Reed and JP were professional and very helpful. This makes the drive from Santa Barbara to the dealership worth while.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is my second car experience working with Kirby

This is my second car experience working with Kirby Subaru and specifically Bob "Indy" Thacker. My most recent was with my lease of a 2024Subie Crosstrek. The people at this Subaru dealership make you feel like family. They listen to your needs and then deal with you open and honestly. Bob goes out of his way to help the customer and make the whole process smooth and professional. I also liked how he valued my loyalty. I recommend Kirby as a great dealership and Bob Thacker as wonderful salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is my second car experience working with Kirby

This is my second car experience working with Kirby Subaru and specifically Bob "Indy" Thacker. My most recent was with my lease of a 2024 Subie Crosstrek. The people at this Subaru dealership make you feel like family. They listen to your needs and then deal with you open and honestly. Bob goes out of his way to help the customer and make the whole process smooth and professional. I also liked how he valued my loyalty. I recommend Kirby as a great dealership and Bob Thacker as wonderful salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Kirby Subaru of Ventura. We hope to be of service to you again! Take care!

I love my Subaru Crosstrek !

I love my Subaru Crosstrek !!!I love the people who helped me find it! Wonderful people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My wife and I had a wonderful experience with Robert

My wife and I had a wonderful experience with Robert leasing a new car for her and buying a new car for myself. We’ve dealt with many dealerships in Southern California, and this one is the best we’ve been to. It was worth the 60-90 minute drive from LA to deal with friendly, good-natured people and better prices. Robert made the whole process seamless and explained everything very well. Val and Joey were great too and overall we’re very happy to have come to Kirby Subaru of Ventura!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Justin, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great experience, easy and enjoyable all around.

Great experience, easy and enjoyable all around. I’ve had unpleasant experiences in the past with other dealerships, and Kirby Subaru made this easy and comfortable for me. 100% recommendation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

For our most recent vehicle purchase, we went to several

For our most recent vehicle purchase, we went to several different dealerships so we would have a good overview of the various vehicles as well as the service and commitment of the dealership and staff. We were, hands down, sold on Kirby Subaru of Ventura because of the vehicle, but also because of Ricky, the sales representative who helped us throughout the process. Ricky was very attentive, answered all of our questions, and did not dismiss us just because we were browsing or because we were not sure exactly which vehicle we were interested in. Ricky was patient with us, answered our questions, and treated us with dignity and respect regardless for our reason being there. This was the same sentiment for Valerie in the finance department at Kirby! Both of these amazing individuals made the experience worth our while. Additionally, after our purchase we were kindly greeted by all Kirby staff and congratulated on our purchase. We are grateful for this experience and the fine staff at Kirby Subaru of Ventura.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

For our most recent vehicle purchase, we went to several

For our most recent vehicle purchase, we went to several different dealerships so we would have a good overview of the various vehicles as well as the service and commitment of the dealership and staff. We were, hands down, sold on Kirby Subaru of Ventura because of the vehicle, but also because of Ricky, the sales representative who helped us throughout the process. Ricky was very attentive, answered all of our questions, and did not dismiss us just because we were browsing or because we were not sure exactly which vehicle we were interested in. Ricky was patient with us, answered our questions, and treated us with dignity and respect regardless for our reason being there. This was the same sentiment for Valerie in the finance department at Kirby! Both of these amazing individuals made the experience worth our while. Additionally, after our purchase we were kindly greeted by all Kirby staff and congratulated on our purchase. We are grateful for this experience and the fine staff at Kirby Subaru of Ventura.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jessica, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

For our most recent vehicle purchase, we went to several

For our most recent vehicle purchase, we went to several different dealerships so we would have a good overview of the various vehicles as well as the service and commitment of the dealership and staff. We were, hands down, sold on Kirby Subaru of Ventura because of the vehicle, but also because of Ricky, the sales representative who helped us throughout the process. Ricky was very attentive, answered all of our questions, and did not dismiss us just because we were browsing or because we were not sure exactly which vehicle we were interested in. Ricky was patient with us, answered our questions, and treated us with dignity and respect regardless for our reason being there. This was the same sentiment for Valerie in the finance department at Kirby! Both of these amazing individuals made the experience worth our while. Additionally, after our purchase we were kindly greeted by all Kirby staff and congratulated on our purchase. We are grateful for this experience and the fine staff at Kirby Subaru of Ventura.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jessica, we're happy you found our staff to be so supportive during your experience here at Kirby Subaru of Ventura. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!