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Kirby Subaru of Ventura

(798 reviews)
2025 consumer dealer award
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2025 consumer dealer award

Reviews

(798 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kirby Subaru of Ventura from DealerRater.

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My sales associate, Francisco Vasquez was respectful,

My sales associate, Francisco Vasquez was respectful, knowledgeable,kind and professional. I was treated with dignity. Thank you Francisco

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Tim Miller was helpful, friendly, and easy to work with.

Tim Miller was helpful, friendly, and easy to work with. When I had a concern about a perceived issue I had with the used Forester I purchased from Kirby, the service department was easy to work with. Good experience at Kirby Subaru.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Todd, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Friendly, professional yet truly does treat and interact

Friendly, professional yet truly does treat and interact like your family. During and after you leave they value your input everyone has the above and beyond mentality as well as genuinely cares. We are repeat customers at this location because of the staff and their dedication to both Subaru and us the customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My sales consultant, Bobby Campbell was fantastic!

My sales consultant, Bobby Campbell was fantastic! Unlike any other car salesman I’ve used over the years, he spent a great deal of patient time with me, making sure that I got exactly what I wanted - NOT what he wanted to sell me. He made buying my dream car fun. You rock, Bobby! My first delivery training session with JP Amaro was immediately after I purchased my new 2024 Crosstrek. I’m sure he did a fine job of showing me all the bells & whistles but I was so overexcited about owning my very own Subaru that it all went in one ear & out the other! I’m grateful to have been given a second chance with JP after having driven the car for a week or so and he taught me well. I now feel confident that my Crosstrek & I will have many happy journeys together moving forward. Thank you, JP! Everyone I came in contact with at Kirby Subaru treated me with respect and honesty and made me feel that I truly am a part of the Subaru family. Best car buying experience EVER!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is our second time purchasing a Subaru Outback from

This is our second time purchasing a Subaru Outback from Kirby Auto Group. There are a couple of reasons my wife and I returned to Kirby, First, we were currently involved in a severe accident with our Outback, and we walked away. The safety features/airbags worked as designed reducing our injuries, they were very minimal. We knew we wanted another Outback because of the safety features. Second, we worked with Robert Papandres and Valerie Hurt buying our last Outback and remembered it was a delightful experience. So, we reached out and saw Robert was still working at Kirby. Once again Robert and Val did not disappoint us. We talked with Robert on the phone about what we were looking for and the price range. We found something we might like, and he went to work and created a no pressure environment. Val made the financing seamless and made us feel amazingly comfortable about our purchase, explaining all the paperwork involved. Robert and Val were very professional and courteous toward us, a true asset to Kirby Auto Group. If it was not for Robert, we might have gone elsewhere since it is a 70-mile drive for us. Buying a car is usually a stressful experience, Robert and Val did their best to make our vehicle purchase comfortable and smooth, reducing our stress. Thank You! Sincerely Conrad and Tina Eckroth

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Conrad, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Our sales Associate Austin Dietz was most helpful,

Our sales Associate Austin Dietz was most helpful, informative, and cooperating in every way to give us a very pleasant, reassuring service. He took time describing all necessary functions of our 2023 Forester. We will be glad to recommend him to any of our friends and family. Outstanding 5 start rating

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have purchased 4 Subaru's from this dealership since

I have purchased 4 Subaru's from this dealership since 2015 (3 Outbacks and 1 Ascent) and have very satisfied with the sales and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

⭐️⭐️⭐️⭐️⭐️ Exceptional Service for Our Daughter at Kirby

⭐️⭐️⭐️⭐️⭐️ Exceptional Service for Our Daughter at Kirby Subaru of Ventura! Our daughter recently purchased her car from Kirby Subaru of Ventura, and we couldn’t be more thrilled with the experience, thanks to Bobby Campbell! As parents, we were so impressed by how Bobby took care of our daughter throughout the entire process. From the moment she walked in, Bobby was incredibly attentive and patient. He really listened to her needs and preferences, making sure she felt comfortable and confident in her decision. His kindness and respect towards her was truly appreciated. Bobby’s expertise shone through as he answered all of her questions clearly and thoroughly. He never rushed her, which, as parents, we found incredibly reassuring. It’s clear that Bobby treats every customer with the same level of care, regardless of their age or experience. If you’re looking for a trustworthy sales consultant who will treat your family member like their own, Bobby at Kirby Subaru of Ventura is your go-to person. He went above and beyond to ensure our daughter found the perfect vehicle for her needs. Thank you, Bobby, for making our daughter’s first NEW car-buying experience a five-star one! We’re grateful for your exceptional service and highly recommend you to anyone in the market for a Subaru.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had the best experience at Kirby Subaru of Ventura.

I had the best experience at Kirby Subaru of Ventura. From going to look at the model I wanted, buying the model I chose, to the follow up of learning all that the car has and can do. Tim Miller was so easy to work with. Valerie in finance was very helpful. JP was great in explaining all the ins and outs of my Subaru Crosstrek Limited at the follow up appointment. On a scale of 1 to 10, Kirby is an 11 or 12!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thanks to Bruce and Mark for helping me into my new

Thanks to Bruce and Mark for helping me into my new Subaru Crosstrek. The process was quick and easy and they delivered as promised. Would definitely recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Daniel, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!