Carriage Nissan Hours
Welcome to Carriage Nissan, please review our extensive inventory of cars, trucks and SUVs. We work hard to get you into the vehicle you have always wanted. We have the right new (or new-to-you) pre-owned vehicle waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Ask about our 100% guaranteed pre-approval!
Our customers have rated us #1 for Customer Service in the state of Georgia, according to REAL customer reviews, on the number one dealer review site in the U.S., DealerRater.com. Our business model at Carriage puts the customer first!
"Open 7 Days a Week // 10 Year/100,000 Mile Limited Powertrain Warranty on all Eligible Inventory"
Oil, Filter Change
Wheel Alignment (AWD)
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his is in reference to Carriage Nissan in Gainesville, Ga. My son, Samul, and my wife went to Carriage Nissan on 6/9/2018. They traded a car in;... a 2007 VW Jetta, which I bought for Samuel 2 years ago. This car title was still in my name. They picked out a 2015 Nissan Versa. They spoke to the sales rep named Marie Perez. My wife explained the VW was in my name and I needed to come in to sign off on the title. The sales manager said no problem; that they would contact me to come in. Before the financing went through, my wife had to take my son to work, so he gave her and Carriage Nissan permission to let her sign in his place. My wife went back, signed all paper work to get financing done. I waited 1 week and never heard anything from the dealership. I started calling for 2 weeks, almost every day. I spoke to Marie, asked on when do I need to come in to sign the title over on the VW, and she replied “your son signed a power of attorney”. I said “yes, but that has nothing to do with my car that was traded in”. I explained the situation to her; that the VW was in my name and all I wanted to do is sign off on the title. She then says “I can’t talk to you. This was your son’s deal, not yours” and hangs up. I then call back and talk to a manager. Her name was Ashley. I explained to her what was going on and she said the same thing, “I can’t talk to you. This is your son’s deal.” I call back a few other times to try talking to a manager, but now every time I call, the sales rep gets the phone call and plays like now she is a manager. We go on vacation without our son, and while we are gone, the dealership calls Samuel to come in to sign papers that they forgot to get signed, and be done that very day. He explained to us there were 3 managers hovering over him and telling him to sign this paper that was not filled out. So he signs his name. They tell him to sign another paper, which was covered up and he signs it. He said he was also rushed. They don’t give him a copy of the papers when he asks, telling him it’s nothing he needs. When we get back from vacation, he tells us what happened. I then call to find out who the regional manager is, which is Bryan Seagraves. We talk about the situation. He said “let me call to see what’s going on”, and a few minutes later, I get a call from Ashley, the sales manager who had refused to talk to me about my son’s deal in the past. Now she wanted the full story, then says “I need to talk to my other managers and I’ll call back”. A few minutes later my wife calls me and says they received a call from Marie, the sales rep, saying that I am on the phone with management causing problems. She said she would hate to see Austin lose the car he just bought. It made us feel they wanted to play family member against family member and possibly take his car. Samuel feels threatened at this time and is worried about losing his car, at the expense of his credit. At this point I call Bryan and tell him what is going on and that this is very unprofessional and ask why am I being treated like this, when I’m the one trying to make this right from their mistake, and all I have asked for is to set up a time to come sign off on my title of the VW. I work 2 jobs, so it’s important for them to find time for me. I don’t have time to just show up and them run across the street to go find papers. He then asked “what do you want to do?” I said “at this point, either give me my car back for all the trouble we have been through and leave the new loan alone, or let’s undo the whole thing.” He said “sure, you can pay us the $900 that we gave your son for the trade in, or we can undo the whole thing.” I said “let me talk to my son to see which he prefers. “ A few days pass and I get a call from Marie, the sales rep. She says “we really don’t need your signature because your son signed a power of attorney, but my manager said I have to call and set up a time for you to come in and
We are very sorry that you had such an experience, John. I do want you to know that Carriage Nissan does not engage in illegal business practices, eve...r. It is never our goal to have an unhappy customer but unfortunately sometimes we simply cannot meet a potential customers demands. We do apologize that we could not meet yours and since this is about something that occurred over a year ago, there is not much that we can do. We wish you the best and hope you have a good day.
Great place I would go back! Juan was a great salesman and I would send him customers. They worked a great deal I am happy
Hi Jana, thank you for taking the time to leave us this great review about your experience at Carriage Nissan! We are glad you had such a positive sal...es experience and if you need anything else, please feel free to call us or stop by, take care!
Yet again Carriage Nissan exceeded our expectations!! Thanks to our salesman Orlando Lara, this was the easiest car buying experience ever. This is our... 2nd car in less than 6 months that we have bought at Carriage using Orlando and we would never shop anywhere else!! He treats you like a member of the family not like a customer!! If you are looking for an amazing car buying experience then I highly recommend Carriage Nissan!!! Ask for Orlando every time and you'll never be disappointed!!!
We are so happy to hear this! Orlando is one of our best sales consultants and we are glad he was able to impress you yet again! Have a wonderful day ...Kristi :)
The finance manager added an $800 cap insurance policy without my approval. My wife and I are in our mid 70's and I think we were taken advantage of. We've... been trying to get the money back ( we even paid off the car) and they still give us the run around.
Hi Millard, I want to apologize that you and your wife left our dealership feeling this way. Our customers are always our top priority and we would ne...ver seek to take advantage of anyone. I looked further into your situation and spoke to the parties involved and they said that your request was handled and you should be receiving your refund in the next 8-10 weeks. If you have any other further questions or concerns please send me an email to firstname.lastname@example.org. We hope you know we genuinely care for you as a valued customer of ours and hope you have a wonderful day.
Jake Law was my adviser. Jake was very helpful, attentive and informative. My only complaint is the wait but overall great experience and friendly staff!
Hi Dez, thank you for your feedback and for your business. We are so happy to hear that you had a pleasant experience with us and look forward to bein...g here for any future auto needs you may have, take care!
Sales man, manager and insurance agent were all very accommodating. Mario Garcia was great at getting back to me with any questions that we had texted... him.
Your compliments and kind words mean so much to us and our team, Amy! We love hearing from satisfied customers, as we work incredibly hard each and ev...ery day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. Take care!
iam pleased with the car ,its the buying experance was poor they played games with the cost of the car , Go into having the dealership with a fair price... in mind
Thank you for your feedback. We are happy to hear that you are pleased with your vehicle, but would like to learn more about why you feel your experie...nce was poor. At your earliest convenience, can you please send us an email with further details to WeCare@ChooseCarriage.com? Thank you, we look forward to hearing from you.
It was a pleasure working with the Carriage Nissan crew in Gainesville! From the sweet young lady (Hanna) who answered my call and questions to the salesman... (Michael) who started the sale process but had to leave and the sales manager (Apollo) who brought it all together and made the deal happen. Special props to my salesman (Dezmond) who helped fight to get me the absolute best deal possible, was more than happy to show me the cars I was interested in and didn't try to waste my time on vehicles I had no interest in. Thanks guys!
I purchase a 2018 nissan sentra and my salesman Bizzie was a awesome and great salesman he explained everything to me when I went to test drive the sentra.... I will be recommend carriage nissan to friends and family members and recommend them to ask for Bizzie. Great job well done Bizzie.
Doing a routine service to my daughters 2001 Altima (adjusting the brake light switch) I discovered that the vehicle will no longer turn on whatsoever.... The brake lights now work, the starter is getting power, everything is getting and receiving power everywhere, except the car won’t turn. At all. A quick google search (several) all point to the Immobilizer that Nissan loves in the old days. So another quick google search brought up Carraige Nissan as my closest service provider. Everyone had nothing but nice things to say about that place. So I decided to have my car towed there. BIG mistake. First, I was promised a 11:30 appointment. When the tow truck showed up several hours late, I called again and they gave me a 12:30 appointment, but I might have to wait a few hours. That’s fine. I was going to stay there because I wanted to know what the issue was as I never had this happen to me before. We showed up and I met Jake. He was a great guy, very polite and professional. No issues with him, or anyone I met while I was there. I told him I was going to wait there to find out how much it would cost and what the issue would be. He told me it might take a few hours (2 or 3 he said). It was only 12 so whatever. No problem. I was waiting for over 3 hours (without the car moving from the spot the tow truck dropped it off in) before Jake found me and explained that there was a miscommunication and they are all swamped with vehicles and he doesn’t know who gave me an appointment when they had no appointments available. They would not be able to see my vehicle until Monday. This was a Friday. I was upset, but there was nothing I could do about it so fine, whatever. Monday comes around and no phone call, no nothing. So I called around 11:30. Couldn’t talk to Jake because he was with someone else. So they left a message for him to call me back. At 2:04 he called me to say that they were going to be bringing in my car to get looked at “soon.” Fine. No issues. He was going to call me back with updates. Never called. I called again at 4:26 to find out what’s going on. Guess what? Jake was talking with someone else. So they will leave a message for him to call me back. Never called. Worried, I called back again at 6:04 just to find out that everyone left for the day. So getting transferred four times (each time saying, well, that’s Service, so let me transfer you) I got fed and asked if there was someone I could talk to about this because this is getting ridiculous. The lady told me she will email the two supervisors that she has to let them know and to make contact with me (but I don’t know when). I see a pattern here. Jake was a great and professional guy, and everyone else I talked with as well. BUT, it’s this institution as a whole that has wasted my time. Absolutely horrible. You know, I would understand if they were trying to work on it and couldn’t figure it out and it took them several days to fix. That’s normal. Sometimes mechanical issues takes time to fix. That’s understandable. But not because they won’t even push the vehicle into the garage! I even offered to help push it in that first day! This place is a sinckhole that has gotten on my last nerve. Maybe this was a once-in-a-lifetime fluke incident, but I will never in a million years take any vehicle I own to Carraige Nissan, not will I ever suggest this place to anyone I know. Completely unacceptable.