Reviews

Average Ratings

5.0
243 lifetime reviews.
  • Awesome customer service!

    Kris Kelly at Gilbert & Baugh ford is the #1 salesman for any new or used vehicle in North Alabama! I would reccomend Gilbert & Baugh Ford for any...


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    Kris Kelly at Gilbert & Baugh ford is the #1 salesman for any new or used vehicle in North Alabama! I would reccomend Gilbert & Baugh Ford for any new or used vehicle

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great place to buy a truck

    Our saleman Gary Gass was very helpful.He worked hard to get us a deal.The owner is very nice also.Thank you both.Also they have great peanutbutt...


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    Our saleman Gary Gass was very helpful.He worked hard to get us a deal.The owner is very nice also.Thank you both.Also they have great peanutbutter cookies too.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great place to buy a truck

    Our saleman Gary Gass was very helpful.He worked hard to get us a deal.The owner is very nice also.Thank you both.Also they have great peanutbutt...


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    Our saleman Gary Gass was very helpful.He worked hard to get us a deal.The owner is very nice also.Thank you both.Also they have great peanutbutter cookies too.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The Kirbys - 2015 F-150 Lariat FX4 Off Road

    From the sales team, to finance, to the owner, Gilbert & Baugh have a wonderful staff. My wife and I searched and reviewed every F-150 within a 75...


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    From the sales team, to finance, to the owner, Gilbert & Baugh have a wonderful staff. My wife and I searched and reviewed every F-150 within a 75 mile radius of our house and Gilbert & Baugh had the best selection and best prices of anyone in our radius. When I walked on the lot, I was fairly confident of the truck I was going to purchase - their website has a ton of pictures of the vehicles from varying angles and positions. Our salesman (Jeff) listened to what I was looking for, was not pushy to try to get me to buy new or something different, and was personable. Within minutes of being on the lot, we were test driving what was to be our newest vehicle. When it came time to discuss finances, they gave me what I felt to be top-dollar for my trade-in F-150 and also assisted in getting me the best interest rate from the companies with which they work. Our finance agent (Lee) was great. I have bought vehicles before and the finance folks have tried to push things on me that weren't necessary, but not at Gilbert & Baugh. Lee laid out our options, including an extended warranty that I felt was a must, but wasn't insistent to the point of annoyance like I have experienced. While waiting for the interest rate approval, the owner (Randy) sat down and talked with us like we were family. As we were about to drive off with our new purchase, an incident occurred that could have left a sour taste in our mouths, but the Gilbert & Baugh team came through again - the truck has a navigation system in it and when the SD card was installed, the NavSystem would read the card. As it was approaching 5 pm on Friday and we live an hour away, they told us that they would come get the vehicle the next week, bring me a loaner truck (it was a nice vehicle, too; they didn't put me in a 'cheapo'), fix the issue and bring the vehicle back to me. All told, they had my truck for two days - figured out the issue, overnighted the part, fixed it and returned it in working order. And they brought it back full of gas (which in a 36 gallon tank is not insignificant). They knew the previous owner of the vehicle, so as they brought it back, they also brought me the second key fob and the valet key. Again, Gilbert & Baugh have a wonderful team, great selection, and good prices and I would recommend them to anyone looking to purchase a new or used vehicle. Thanks to Jeff, Lee, Randy and all of the Gilbert & Baugh team!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best Dealership, Hands Down.

    Ladies and Gentlemen, let me present to you the absolute greatest vehicle purchase process every executed in the history of the car industry. Gil...


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    Ladies and Gentlemen, let me present to you the absolute greatest vehicle purchase process every executed in the history of the car industry. Gilbert and Baugh Ford, went above and beyond any expectation to make sure we were happy with our experience. Due to the nature of our deal, the dealership even delivered the vehicle to us to make sure we did not have to make multiple trips. This dealership deserves any and all awards for greatness. Received a phone call from the owner himself after the deal had been done, thanking us for our business. You do not get that treatment anywhere else in the USA. Gilbert and Baugh Ford is your place for all of your Ford Dealer needs. I will happily drive 100 miles away and pass up nearly a dozen Ford dealerships to do business with this group again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fantastic sales and very accomodating

    I found the high ratings for Gilbert and Baugh quite appropriate and well deserved. Without a doubt, this was one of the best car purchasing exp...


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    I found the high ratings for Gilbert and Baugh quite appropriate and well deserved. Without a doubt, this was one of the best car purchasing experiences, ever. Tim Johnson was very accommodating and took very good care of me. We handled much of the transaction via email and text due to my schedule. They were absolutely clear on what to expect and ensured everything was in order when I arrived. The owner, Randy Baugh, made it a point to come and visit. He personally ensured that there were no questions or open issues. Pricing was fair, actually, better than most . Other "long-distance' dealerships were there to sell. Gilbert and Baugh were there to ensure a pleased customer. They succeeded. Any little thing I brought up, they fixed. Perfect transaction. Gentlemen, it was a pleasure doing business with you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Service

    I went in for an oil change and came out with a new used vehicle. I love Gilbert & Baugh Ford. They make everything so easy for the customer. T...


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    I went in for an oil change and came out with a new used vehicle. I love Gilbert & Baugh Ford. They make everything so easy for the customer. They are friendly and eager to meet your needs. This is the second car I've purchased from the dealership and will continue to do future business at this location.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • oil change and car checked

    Very good service and staff is friendly and very helpful.


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    Very good service and staff is friendly and very helpful.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Buying Experience at Gilbert & Baugh Ford !

    I have been searching for several weeks for a used F-250 and found one that I was interested in at Gilbert & Baugh Ford in Albertville, AL. After ...


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    I have been searching for several weeks for a used F-250 and found one that I was interested in at Gilbert & Baugh Ford in Albertville, AL. After speaking with Tim on the phone, I made arrangements to view and test drive the truck. Everything was exactly as described and everyone I met at the dealership was friendly and professional. There was no pressure to buy the truck and all of the questions I had regarding the truck were answered. After a brief negotiation on price and my trade-in, we agreed to a deal. I left with the positive impression that this dealership was interested in maintaining a relationship down the road. I plan on returning for future vehicles and will definitely recommend them to others. Keith Miller Warrior, AL

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • john's thoughts

    Great as always. We do not dread to visit like many other service facilities. They always treat you like family.


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    Great as always. We do not dread to visit like many other service facilities. They always treat you like family.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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