Crossroads Ford Lincoln of Lumberton

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Reviews

3.8
40 lifetime reviews.
  • Air Conditioner Repair

    I was given a small rental car since they only had trucks available. It took two weeks for the Air conditioner repair. I'm glad that I have cool...


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    I was given a small rental car since they only had trucks available. It took two weeks for the Air conditioner repair. I'm glad that I have cool air. It works better than when I first purchased the vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Did a good job.

    Treated with respect. Everything went well and my car seems to be doing fine.


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    Treated with respect. Everything went well and my car seems to be doing fine.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • MSSESSOMS

    I PURCHASED A 2016 VEHICLE IN 2016. I PURCHASED ANOTHER VEHICLE ELSEWHERE LAST NIGHT AND WHEN MY CREDIT WAS RAN THERE WAS A DEBT TO A FINANCE CO ...

    Dealer Response

    Sheila, thank you for sharing your honest feedback. We are d Please give us a call at (910) 738-6291 and we will do our best to make this better. ...


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    I PURCHASED A 2016 VEHICLE IN 2016. I PURCHASED ANOTHER VEHICLE ELSEWHERE LAST NIGHT AND WHEN MY CREDIT WAS RAN THERE WAS A DEBT TO A FINANCE CO THAT WAS NOT COMPLETELY PAID. MY CAR WAS NOT PAID OFF IN FULL! I CALLED AND WAS TOLD THAT LUMBERTON FORD WAS BOUGHT OUT BY CROSSROADS FORD AND THAT THEY COULD NOT DO ANYTHING AND THAT I SIGNED A FORM AT 8 PM AFTER SEVERAL HOURS AT THE DEALERSHIP THAT I WOULD PAY ANY UNPAID BALANCE. WHO DOES THAT??? THEY ARE RUINING MY CREDIT FOR A $424.00. SUSAN TAYLOR THE FINANCE LADY THAT I SPOKE TO WAS VERY RUDE AND UGLY OVER THE PHONE... I WILL NEVER BUY ANOTHER VEHICLE FROM CROSSROADS FORD AND DO NOT SUGGEST THAT ANYONE ELSE TO.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Sheila, thank you for sharing your honest feedback. We are d Please give us a call at (910) 738-6291 and we will do our best to make this better. We hope to hear from you soon. isappointed that you have had such a negative experience dealing with us here at Crossroads Ford Lincoln of Lumberton. We can assure you that it was truly not our intention to disappoint or frustrate you during this process.


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