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Reviews

4.4
Average based on 37 reviews.
  • Fast, Friendly and Exceptional Service

    I had the BEST service from Lumberton Ford. My wife and daughter were traveling through North Carolina when they got a flat tire in our Fusion Ene...


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    I had the BEST service from Lumberton Ford. My wife and daughter were traveling through North Carolina when they got a flat tire in our Fusion Energi. These cars do not have spare tires, so the car had to be towed to the nearest Ford store. Luckily for us, it was Lumberton Ford. I was not with them so I had to do all the business from Michigan. I called first thing in the morning to talk to a service advisor (I did not get his name) and explain the situation. He told me that would get started on the car as soon as possible. Melissa, from the Quicklane, called me and kept me updated on the status. She went above and beyond my expectations when I asked if they could send the shuttle to pick up my wife and daughter who were staying in a hotel across the street. They actually took the car too them and got them back on the road to enjoy the rest of their vacation. Thank you Melissa and thank you Lumberton Ford for the fast, professional and exemplary service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent first car buying experience!

    I am very pleased with my first car buying experience at Lumberton Ford Lincoln! The customer service is fantastic and my salesman, Robert Locklea...


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    I am very pleased with my first car buying experience at Lumberton Ford Lincoln! The customer service is fantastic and my salesman, Robert Locklear, was so helpful and even took the time to show me every single detail about my car to ensure that it was exactly what I was looking for before purchasing. I drove off the lot within a few hours with a brand new 2015 Ford Escape-- exactly the car I wanted!! I recommend this car dealership to everyone, and I will definitely buy from here again in the future! Thanks Lumberton Ford Lincoln!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service - oil change & tire rotation

    First visit was for tire rotation, oil change, check hoses, belts, brakes, & etc as truck belonged to my deceased husband and I had no idea of las...

    Dealer Response

    Ms. Pamela, My name is Nicole Ransom, Internet Supervisor at Lumberton Ford Lincoln. I would like to say I¿m sorry for your loss. And I would like...


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    First visit was for tire rotation, oil change, check hoses, belts, brakes, & etc as truck belonged to my deceased husband and I had no idea of last service. I was told that tires could not be rotated as it took a special tool (which I was unaware of), so I offered to go to their parts dept. and purchase "special tool" - they had no idea what I was requesting. So I bought a socket and wrench for second oil change and ask for tire rotation; this time "special tool" was not mentioned nor did I offer up my socket and wrench...When I started back up 95, I heard a flop flop noise from driver's side outside tire (F350 dually) and went back to Lumberton Ford where I was told that noise was caused from uneven wear when rotation was done and that to just drive it and noise would go away when wear even out ( ok - sounded logical to me - please remember I am 62 yr old newly widowed). Also said everything was checked out and they would not release truck to me were it unsafe! So, I smash tail gate and take it to local body shop - he says I have flat tire also ---and guess which one it was -- the flop flop tire! So when he finished tail gate repair, he informed me that all fires were checked - no nails nor punctures of any sort but flop flop tire had 15psi and other back tires had a little over 20 psi!!! So why would these tires not have been checked at first oil change or surely when they were rotated ? Now I wonder about other fluid levels and such! I certainly cannot check air in back inside tires! I feel that I was treated like some old woman taking up space and air. Complete advantage was taken of my ignorance! Ignorance is one thing and stupidity is another! I am not stupid and will not ever grace their doorstep again.

    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Ms. Pamela, My name is Nicole Ransom, Internet Supervisor at Lumberton Ford Lincoln. I would like to say I¿m sorry for your loss. And I would like to apologize for your experience that you had in our service department. I spoke with my Service Manger about your situation; we would like to see how we can rectify what had happen. Could you call our dealership and ask for myself or Frank Wells. Thank you, Nicole Ransom


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