Nissan of Lumberton

2.7
(411 reviews)
Visit Nissan of Lumberton
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (910) 222-4343 (910) 222-4343
Used (910) 222-4345 (910) 222-4345
Service (910) 222-4355 (910) 222-4355

Inventory

See all 148 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2023.
Take I-95 to exit 20 go east 1.3 miles on Roberts Ave. Nissan of Lumberton offers the complete Nissan line-up from the compact gas sipping Versa to the powerful Titan. Whether you're looking for your first test drive or are ready to crunch some numbers our experienced and professional sales staff is available in person or online. We want your business!
When other dealers say they can't here at Nissan of Lumberton WE CAN!!

Service center

Phone number (910) 222-4355

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

2.7
(411 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nissan of Lumberton from DealerRater.

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1.0

Don't expect them to honor any marketing sales as

Don't expect them to honor any marketing sales as advertised on their website. We have gave them every opportunity to honor the sale as advertised. They listen, but then just ignore you when it really comes down to it.

1.0

Don't expect them to honor any marketing sales as

Don't expect them to honor any marketing sales as advertised on their website. We have gave them every opportunity to honor the sale as advertised. They listen, but then just ignore you when it really comes down to it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
3 people out of 3 found this review helpful.
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1.0

Scam Alert

Scam Alert! If you received a flyer in the mail saying you won a prize you didn’t. When you get there they will argue with you about how a “blue line” means that you won a chance at a prize even though no where on the flyer does it state that.

1.0

Scam Alert

Scam Alert! If you received a flyer in the mail saying you won a prize you didn’t. When you get there they will argue with you about how a “blue line” means that you won a chance at a prize even though no where on the flyer does it state that.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
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Dealer response

Hello Clay, Thank you for bringing this to my attention. I would like the chance to speak with you to further discuss your feedback regarding a flyer that you received in the mail. Can you please reach out to me at your earliest convenience? Leland Fuller General Manager leland@nissanoflumberton.com (844) 807-6420

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1.0

DO NOT TRUST THIS PLACE!

DO NOT TRUST THIS PLACE!!!! THEY ARE ALL LIARS!! They completely screwed over me and my husband and we put down 15,500$. The amount of stress that I've endured from all the problems with the car they sold me is unbearable. They ruined my life!! Stay far away from this place!!

1.0

DO NOT TRUST THIS PLACE!

DO NOT TRUST THIS PLACE!!!! THEY ARE ALL LIARS!! They completely screwed over me and my husband and we put down 15,500$. The amount of stress that I've endured from all the problems with the car they sold me is unbearable. They ruined my life!! Stay far away from this place!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Phenomenal experience

My son went there looking to get a vehicle. A good vehicle with a warranty and that is exactly what he got. Hector, Mr. Billy, his wife and I didn't get the other 2 gentlemans name...but I can tell you they were phenomenal. The easiest car buying experience by far.

5.0

Phenomenal experience

My son went there looking to get a vehicle. A good vehicle with a warranty and that is exactly what he got. Hector, Mr. Billy, his wife and I didn't get the other 2 gentlemans name...but I can tell you they were phenomenal. The easiest car buying experience by far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

It's great to know that we provided you with such a positive experience here at Nissan of Lumberton! Thanks for the five stars and we hope you continue to choose us for all your automotive needs. Take care.

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1.0

Stay away from this dealership!

Stay away from this dealership! They misdiagnosed my vehicle and when it was properly diagnosed I was told I would be refunded for the diagnostic. It's been 2 months and I haven't been refunded the amount and when I called the Service Director, Joe Porter tried to hang up on me. If I could give them a negative 100 review I would. Completely unprofessional and shouldn't be in business.

1.0

Stay away from this dealership!

Stay away from this dealership! They misdiagnosed my vehicle and when it was properly diagnosed I was told I would be refunded for the diagnostic. It's been 2 months and I haven't been refunded the amount and when I called the Service Director, Joe Porter tried to hang up on me. If I could give them a negative 100 review I would. Completely unprofessional and shouldn't be in business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Our family purchased a car today with the help of hector

Our family purchased a car today with the help of hector Ortiz. He was very helpful and super friendly! I definitely recommend for anyone who is looking to purchase a vehicle :)

5.0

Our family purchased a car today with the help of hector

Our family purchased a car today with the help of hector Ortiz. He was very helpful and super friendly! I definitely recommend for anyone who is looking to purchase a vehicle :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

Services

This is the worst dealership I have been to had 9am appointment on 12-19-20, waited 3hrs for them to tell me that short techs and come back tomorrow at 7:45a,I was here on time and they finished up at 12p, that’s what I thought until I got in my car and they haven’t didn’t anything that I asked them to do, please take your business where people care

1.0

Services

This is the worst dealership I have been to had 9am appointment on 12-19-20, waited 3hrs for them to tell me that short techs and come back tomorrow at 7:45a,I was here on time and they finished up at 12p, that’s what I thought until I got in my car and they haven’t didn’t anything that I asked them to do, please take your business where people care

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about this experience with our Service Team. Can you please email me with your preferred contact information? I appreciate your time! Leland Fuller General Manager leland@nissanoflumberton.com (844) 807-6420

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1.0

Would give zero stars if you could

Horrible! They do not care to honor prices. Do not care to work with you about internet offered prices. No one calls back. They do communicate with the people you talk to through the internet sales.

1.0

Would give zero stars if you could

Horrible! They do not care to honor prices. Do not care to work with you about internet offered prices. No one calls back. They do communicate with the people you talk to through the internet sales.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Hello Michelle, It would be great to speak with you about the prices you are referring to and the interactions you received from our team. Please reach out to me at your convenience. Thank you, Leland Fuller General Manager leland@nissanoflumberton.com (844) 807-6420

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1.0

Horrible.

Horrible. After being told that my daughter was approved and the price of the car, she gets there and they’ve marked the car up $5k. $5,000! They then want to proceed to tell you “see, this is how it works….” like no one has ever bought a car before. When requesting a copy of the dealer invoice (most reputable car dealers will give it to you), the finance manager refused. When pushed on it, he said “if I give it to you, we’re not doing business with you.” Then I spoke with the GM. While I agree that this is not required, it would at least give a starting point at negotiating in addition to where the added $5k was derived from the price listed on their website. I would venture to guess that the random 5 star reviews on here are fake and are a way to manipulate their overall ratings. Many of these “reviews” have never left any other review and have no description. Do not fall for it. Take your business literally anywhere else. Do not be swayed by the GM’s seemingly charismatic replies on here either. They are a fake as their customer service. His patronizing attitude and justification of his employees behavior is the mark of an incredibly poor manager in any venue and does nothing but to perpetuate the image of slimy car dealerships. I’m half expecting the GM (Leland Fuller), to come on here and try to twist the facts and offer some condescending response to make it appear that they are reputable, respectful of your time and reasonable. They are not. Take your business literally anywhere else. Perhaps the GM should use his time more effectively to rethink their business approach and training their employees rather than orchestrating responses that are only intended to manipulate your view of this dealership.

1.0

Horrible.

Horrible. After being told that my daughter was approved and the price of the car, she gets there and they’ve marked the car up $5k. $5,000! They then want to proceed to tell you “see, this is how it works….” like no one has ever bought a car before. When requesting a copy of the dealer invoice (most reputable car dealers will give it to you), the finance manager refused. When pushed on it, he said “if I give it to you, we’re not doing business with you.” Then I spoke with the GM. While I agree that this is not required, it would at least give a starting point at negotiating in addition to where the added $5k was derived from the price listed on their website. I would venture to guess that the random 5 star reviews on here are fake and are a way to manipulate their overall ratings. Many of these “reviews” have never left any other review and have no description. Do not fall for it. Take your business literally anywhere else. Do not be swayed by the GM’s seemingly charismatic replies on here either. They are a fake as their customer service. His patronizing attitude and justification of his employees behavior is the mark of an incredibly poor manager in any venue and does nothing but to perpetuate the image of slimy car dealerships. I’m half expecting the GM (Leland Fuller), to come on here and try to twist the facts and offer some condescending response to make it appear that they are reputable, respectful of your time and reasonable. They are not. Take your business literally anywhere else. Perhaps the GM should use his time more effectively to rethink their business approach and training their employees rather than orchestrating responses that are only intended to manipulate your view of this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
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1.0

GO SOMEWHERE ELSE

I wish I could give negative stars. If you are looking to buy a vehicle, PLEASE do your research first. Not only did they treat my family and I poorly but they tried to increase the price AND completely wasted over 6 hours of our time. After talking to other dealerships and friends in the area, apparently they have a very poor reputation and this is regularly how customers are treated. If you would like to purchase a Nissan, go to a different dealership. Their team is a joke and they do not care about you. This is the first review I have ever written because it was such a horrible experience and if this helps someone else then it was worth taking the time to write. Good luck!

1.0

GO SOMEWHERE ELSE

I wish I could give negative stars. If you are looking to buy a vehicle, PLEASE do your research first. Not only did they treat my family and I poorly but they tried to increase the price AND completely wasted over 6 hours of our time. After talking to other dealerships and friends in the area, apparently they have a very poor reputation and this is regularly how customers are treated. If you would like to purchase a Nissan, go to a different dealership. Their team is a joke and they do not care about you. This is the first review I have ever written because it was such a horrible experience and if this helps someone else then it was worth taking the time to write. Good luck!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Hello, Customer satisfaction is a top priority for us and I would like the opportunity to speak with you in regard to your visit with Nissan of Lumberton and the customer service you received. Would you please reach out to me at a time that is best for you to discuss your feedback in greater detail? Thank you, Leland Fuller General Manager leland@nissanoflumberton.com (844) 807-6420

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