Nissan of Lumberton

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Reviews

4.6
(91 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Nissan of Lumberton from DealerRater.

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3.3

carolinabyrdman

Lisa, did not follow up The only time she called was when she needed something She didn't know the paperwork trail and we had to make several trips to the dealership Only got one fob for a new car!

Dealer response

Byrdman, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

1.0

Dissatisfied customer!!!

Frankie Green is a scam artist an will tell you anything to get that commission. I bought my Kia in may an have yet to get my tags and instead of fixing the problem they want me to call dmv an report them stolen. Not happy and would never recommend anybody to do business with them!!

Dealer response

Hi Christal Rabon, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to have a better understanding about your experience. Please reach out to us at (910) 739-8371 at your earliest convenience and we will do our best to resolve this with you.

5.0

Routine oil change

I love the service department staff! Johnny is great with keeping me informed on my car. He has told me what I need for upcoming service and has explained everything to me. He lets me know my options at Nissan. He is very knowledgeable. Very courteous. Very personable. I get this service from all the employees at Nissan service department. I am treated very well here. I am writing this review as I am sitting waiting for my oil change. I have been updated and ready to go. THANK YOU, SERVICE DEPARTMENT!☀️

Dealer response

Gladys, thank you for taking the time to write this fantastic review! Our entire team works hard to deliver the highest-quality service to each and every guest. I will gladly share your compliments with Johnny and the team. We look forward to helping you again in the future. Take care, Leland Fuller - GM - lfuller@nissanofshelby.com

5.0

Great service

Fast and friendly service! The service team made sure that all my needs were handled in a timely manner and that I was completely satisfied with the quality of work before leaving!

Dealer response

Keosha, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Nissan of Lumberton. If there is anything more that we can do, please come back and see us again. Take care, Leland Fuller - GM - lfuller@nissanofshelby.com

5.0

Great service

The customer service is amazing the employees are super kind and attentive. I love doing business with the service department

Dealer response

Thank you for sharing your experience with us, Cynthia! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Kind regards, Leland Fuller - GM - lfuller@nissanofshelby.com

5.0

service

They are always friendly and usually quick to service and are efficient- I like the fact that I can make an appointment.

Dealer response

Thank you for sharing your experience with us, Cynthia! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Kind regards, Leland Fuller - GM - lfuller@nissanofshelby.com

3.3

service manager

This dealership does not hold their word to customers. You stated a washing of the vehicle would take place during every oil change. You denied us and feel you have not been fair.

Dealer response

Lawrence, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Leland Fuller - GM - lfuller@nissanofshelby.com

5.0

Love the Staff

Love how helpful and knowledgeable the staff is. They really make you feel like family! I absolutely LOVE Lumberton Nissan

Dealer response

Thank you for leaving us this great review, Michelle! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Leland Fuller - GM - lfuller@nissanofshelby.com

5.0

Pembroke NC

Chris was exceptionally patient and got me in what I wanted great. Will definitely be going back for Mr Strickland and Spaulding

Dealer response

Thanks for the wonderful review of your recent visit to our dealership, Twania. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, Leland Fuller - GM - lfuller@nissanofshelby.com

4.0

Friendliness

Friendliness of the associates and willingness to answer any questions you have. Attentiveness to the customer when discussing the issues.

Dealer response

Heather, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Nissan of Lumberton! If there is anything else we can do for you, please feel free to give us a call. Best, Leland Fuller - GM - lfuller@nissanofshelby.com

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