Lake Shore Ford Toyota Scion

Reviews

Average Ratings

4.9
114 lifetime reviews.
  • Great Service

    Just bought a new 2016 explorer. Wonderful vehicle and fantastic service. Kyle Hiestand made the process very simple and spent a lot of time with ...

    Dealer Response

    Thank you for your feedback! We're glad you had a good experience and Kyle did a great job. We'll see you when you come back!


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    Just bought a new 2016 explorer. Wonderful vehicle and fantastic service. Kyle Hiestand made the process very simple and spent a lot of time with us explaining the vehicle and its features. We will definitely be back to Lakeshore Ford for all of our future purchases.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback! We're glad you had a good experience and Kyle did a great job. We'll see you when you come back!


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  • Truck shopping

    I went truck shopping for a used vehicle at a good price and ended up with a new but basic truck for around the same price as the used ones. Tha...

    Dealer Response

    Thank you so much for the nice review! Jim, Ben, & Brian will be thrilled to see your comments. We hope you enjoy your new Truck and please let ...


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    I went truck shopping for a used vehicle at a good price and ended up with a new but basic truck for around the same price as the used ones. Thank you Jim in Sales, Brian in finance and Ben for you patience with the old lady.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for the nice review! Jim, Ben, & Brian will be thrilled to see your comments. We hope you enjoy your new Truck and please let us know if you ever need anything.


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  • Outstanding Service

    I have been coming here since 2005. The service team is outstanding! They are always friendly and polite and never talk down to you. Tom and Mike ...

    Dealer Response

    Liz, thank you so much for leaving such a great review. We are thrilled to hear that you had such an amazing experience with us and that everyone...


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    I have been coming here since 2005. The service team is outstanding! They are always friendly and polite and never talk down to you. Tom and Mike are exceptional. The facility itself is beautiful -- it was recently remodeled and it's very clean and aesthetically pleasing. The wait area has stylish comfortable furniture, a wide screen TV and amenities such as coffee, various teas, biscuits and a charging station set up to charge every type of cell phone. I recently purchased another new car here and the sales team was fantastic. They are friendly and easy-going, with no high pressure tactics. They explained everything very thoroughly. I worked with Ted in sales and he was very detailed and had a good sense of humor. Chris in finance was very nice as well, and explained everything in a manner that was easy to comprehend. Another very nice gentleman (I think Kevin?) gave me the trade-in value and explained everything in a straight forward manner. All in all, it was a great experience. I will continue to bring my car here for the fabulous service as well. Congratulations to you all for providing excellent service!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Liz, thank you so much for leaving such a great review. We are thrilled to hear that you had such an amazing experience with us and that everyone was able to make you feel comfortable and help you. We look forward to working with you again in the future. If you ever have any questions or concerns, please do not hesitate to give us a call or stop by.


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  • Montrell Mcclain

    Excellent customer service from Michael Cochran , very knowledgeable and experienced.

    Dealer Response

    Thank you for the great review, Montrell! We are please to hear you had a great experience with us. Mike will be happy to see your comment. Let...


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    Excellent customer service from Michael Cochran , very knowledgeable and experienced.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the great review, Montrell! We are please to hear you had a great experience with us. Mike will be happy to see your comment. Let us know if you ever have any questions.


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  • My new Escape

    Usually buying new vehicles can be stressful. No one wants car payments or spend that kind of money. Eventually there comes a time where you have ...

    Dealer Response

    Thank you so much for leaving such a nice review! We are glad to hear that Mike Cochran was able to provide you with a great experience. We hope...


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    Usually buying new vehicles can be stressful. No one wants car payments or spend that kind of money. Eventually there comes a time where you have to bite the bullet and make a decision. Michael Cochran made that easy for my husband and I. As did the rest of the staff at Lake Shore. Thank you Michael. Lori & Ken Timm

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for leaving such a nice review! We are glad to hear that Mike Cochran was able to provide you with a great experience. We hope you enjoy your new Escape and please let us know if you ever have any questions!


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  • Easy buying experience for my son.

    Michael was awesome to work with. Made us feel very comfortable. Was an easy shopping experience. My son was delighted with his new car and how ...

    Dealer Response

    Thank you for giving us 5 stars, Shelley! Mike will be delighted to see your comments. We hope that your son enjoys his car and that we can do b...


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    Michael was awesome to work with. Made us feel very comfortable. Was an easy shopping experience. My son was delighted with his new car and how easy the buying process was. Great service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for giving us 5 stars, Shelley! Mike will be delighted to see your comments. We hope that your son enjoys his car and that we can do business with you again in the future!


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  • Toyota Camry

    We purchased a Toyota Camry and had excellent service form Lakeshore Ford/Toyota. Mike was patient, friendly, and so helpful as we searched for an...

    Dealer Response

    Thank you for the 5 stars, Angela! It is great to hear that you had an excellent experience with us. Let us know if you ever have any questions!


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    We purchased a Toyota Camry and had excellent service form Lakeshore Ford/Toyota. Mike was patient, friendly, and so helpful as we searched for and purchased our new Camry!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the 5 stars, Angela! It is great to hear that you had an excellent experience with us. Let us know if you ever have any questions!


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  • Great Lake Shore Experience!

    My wife and I just purchased a used vehicle from Mike Cochran and had a great experience! Mike answered all of our questions, was extremely profes...

    Dealer Response

    Adam, Thank you for the great review. Mike Cochran will be pleased to see your comments! Let us know if you ever have any questions and we look f...


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    My wife and I just purchased a used vehicle from Mike Cochran and had a great experience! Mike answered all of our questions, was extremely professional and friendly (even with our 3 kids!) and helped us get the financing we needed to drive away with the exact car we wanted. We would definitely recommend Lake Shore and Mike to anyone looking for a car in northwest Indiana! We'll be back when it's time for our next vehicle!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Adam, Thank you for the great review. Mike Cochran will be pleased to see your comments! Let us know if you ever have any questions and we look forward to working with you again in the future!


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  • Purchased used car.

    I purchased a used car for my daughter that is starting college. Mike Cochran made this a great experience. It was purchased during their annivers...

    Dealer Response

    Thanks, Al! We are happy to hear that you had a great time at our Anniversary Sale. We hope your daughter loves her car! Mike Cochran will be o...


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    I purchased a used car for my daughter that is starting college. Mike Cochran made this a great experience. It was purchased during their anniversary sale. I not only purchased a car at a fair price, but I also received a 50" flat screen, had ribs for lunch and was able to listen to a great band. Lake Shore Ford knows how to celebrate an anniversary. Thanks Mike, I will be back for my car purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks, Al! We are happy to hear that you had a great time at our Anniversary Sale. We hope your daughter loves her car! Mike Cochran will be overjoyed to see your kind words. Let us know if you ever need anything, or have any questions in the future!


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  • New Lease

    Thoroughly enjoyed getting my new RAV4 lease from Casey. He went overboard with customer service. I will surely be back for my next lease.

    Dealer Response

    Thank you for the great review and kind words, Grace! Casey will be thrilled to see this. We look forward to helping you again in the future.


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    Thoroughly enjoyed getting my new RAV4 lease from Casey. He went overboard with customer service. I will surely be back for my next lease.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the great review and kind words, Grace! Casey will be thrilled to see this. We look forward to helping you again in the future.


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