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Reviews

Average Ratings

4.8
540 lifetime reviews. Includes reviews of Harbin Ford & Chevy from DealerRater.com
  • Surprised in Scottsboro!

    The only thing more frustrating than having your car break down, is being four hours from home when it happens---to a car you have only had for th...

    Dealer Response

    We hate that you had the unfortunate event of breaking down while traveling. We are glad to have been able to help. We also thank you for the kind...


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    The only thing more frustrating than having your car break down, is being four hours from home when it happens---to a car you have only had for three months! Needless to say, as a woman on the road with just my children, I was very upset. I checked into a hotel (it was a Sunday) and waited for the Ford Dealer to open. When I came in I was greeted warmly. I was given details regarding the nature of the difficulty with my vehicle. I was treated respectfully, and my car was ready as expected/promised. Now, to be transparent, I am an African-American woman. Given the current social climate in our country, I was concerned about how I would be received and treated, in Scottsboro, Alabama. From the person at the gas station where my car originally broke down, to the clerk at the hotel, and every person I encountered at Harbin (including the gentleman who opened the door for me as I entered the courtesy vehicle) had a lovely approach to customer service. Thank you, Harbin, for making what was a totally frustrating situation, a wonderful, now humorous memory for myself and my children. Beyond taking care of the needs for my vehicle, the kindness we experienced has helped to change the dialogue in my home and in our hearts for my children and me regarding race relations in America. DeBroyna Jones Atlanta, Georgia

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We hate that you had the unfortunate event of breaking down while traveling. We are glad to have been able to help. We also thank you for the kind words that you shared. If we can ever be of any service to you or your family in the future, please do not hesitate to let us know. Thank You, Shannon Hammons Digital Director


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  • 20000 mile checkup
    May 22, 2017

    I arrived around 8:30 and my auto was taken to the service area quickly and all of the recommended service was completed in reasonable time. Sinc...


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    I arrived around 8:30 and my auto was taken to the service area quickly and all of the recommended service was completed in reasonable time. Since purchasing my Lincoln MKc, all of my concerns have been addressed. I highly recommend Harbin.

    Does recommend this dealer
    Came in for service or repair

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  • ford edge
    May 16, 2017

    I thought I would be financing $12,,000, which would have been apprx $450 in finance charges , however, after reviewing my paperwork, it was about...


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    I thought I would be financing $12,,000, which would have been apprx $450 in finance charges , however, after reviewing my paperwork, it was about $900 over that amount. I guess I missed something .must not have been listening like I should have been. Besides that, everything went well.

    Does recommend this dealer

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  • Truck purchase

    Overall good experience! We live about 300 miles away so the likelihood of referring others might be slim. The staff worked well with us though

    Dealer Response

    Paul, we?re happy we could help you! Thanks again for your business! Take care!


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    Overall good experience! We live about 300 miles away so the likelihood of referring others might be slim. The staff worked well with us though

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Paul, we?re happy we could help you! Thanks again for your business! Take care!


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  • Great Service
    May 10, 2017

    My Expedition or one of my Company vehicles is in for service every month. Harbin's service department keeps us running and vehicles in top shape....


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    My Expedition or one of my Company vehicles is in for service every month. Harbin's service department keeps us running and vehicles in top shape. We have not had a major problem out of town in over 5 years.

    Does recommend this dealer
    Came in for service or repair

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  • Very great service, very nice salesmen,
    May 1, 2017

    Very helpful in getting me the car I wanted at the payments I could afford!! Great salesman and very helpful in questions I had concerning paymen...


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    Very helpful in getting me the car I wanted at the payments I could afford!! Great salesman and very helpful in questions I had concerning payments and information on vehicle.

    Does recommend this dealer

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  • Great job!
    May 1, 2017

    My daughter was starting nursing school and we wanted to get her set with a good car that would last through her time there. She had been driving...


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    My daughter was starting nursing school and we wanted to get her set with a good car that would last through her time there. She had been driving the same car since turning 16 and it was time for an upgrade. We had some specific questions that the service manager answered patiently. Our purchased car had a recall so we would not be getting it until the following day. When the recall was being performed they realized the brakes and tires were bad. Harbin replaced these both at no cost to us because, in their words, "I would not let my daughter drive this off the lot so we won't let yours." Awesome job Harbin! My daughter is now driving the car and is in love! We will absolutely be shopping with Win Harbin again.

    Does recommend this dealer

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  • Recall service
    April 28, 2017

    Great folks to deal with. Fast and efficient! Service team is best i have been to. Laura was.very helpful. I really like their tire service.


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    Great folks to deal with. Fast and efficient! Service team is best i have been to. Laura was.very helpful. I really like their tire service.

    Does recommend this dealer
    Came in for service or repair

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  • Don't pay to have it washed.
    April 25, 2017

    I always feel as if I am being treated ok, but when I pay extra to have my car washed for my wedding and come to pick it up and it still has littl...


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    I always feel as if I am being treated ok, but when I pay extra to have my car washed for my wedding and come to pick it up and it still has little dead bugs all over the front and side mirrors, dirt under the handles and was obviously not washed, it really hurts my feelings, so I ask to have the money credited to my name and I'll go wash it myself, even if I'm not physically able to to so.

    Does recommend this dealer
    Came in for service or repair

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  • Great service at a great price
    April 25, 2017

    Call at the last minute but was able to get the service done quickly and efficiently. Laura the service tech was great. Laura in service was excel...


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    Call at the last minute but was able to get the service done quickly and efficiently. Laura the service tech was great. Laura in service was excellent

    Does recommend this dealer
    Came in for service or repair

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