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Reviews

Average Ratings

4.9
303 lifetime reviews.
  • Purchase of new car

    Wow! This is an expression of positive loss for words from my first telephone call long distance. All my paper work was done and signing was rea...

    Dealer Response

    Thank you for taking time to let us know about your positive experience here at Moore Buick GMC. It was our pleasure to serve you. We hope you enj...


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    Wow! This is an expression of positive loss for words from my first telephone call long distance. All my paper work was done and signing was ready for me to drive my new 2012 SUV back to my home two hours and 15 minutes away from the dealership. All of you that were involved were A1 with what part taken to get all the foot work and paper work complete. I will refer more customers. Please do no change how well you all work well as a team; my salesmen is the best James White. The whole establishment was very clean! ONE SATISFIED CUSTOMER! JAF Raleigh NC

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking time to let us know about your positive experience here at Moore Buick GMC. It was our pleasure to serve you. We hope you enjoy your new GMC Acadia. We will always be here for you!


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  • Great Service

    Bought a used Colorado low mileage, had it a few days and it went in the shop, got it back and in it went again. John in service was accommodating...


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    Bought a used Colorado low mileage, had it a few days and it went in the shop, got it back and in it went again. John in service was accommodating in everyway. Luke in Sales kept checking on it also., only reason I went 4 stars in sales is I just don't care for the haggle to purchase. A1 in customer service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great experience so far!

    I recently purchased a used 2011 Hyundai Sonata from Jared. He did what no other car salesman has done... He worked with me. Equifax had an error ...

    Dealer Response

    Nick, thank you for taking the time to share this fantastic review! It is of utmost importance that our guests leave our dealership confident that...


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    I recently purchased a used 2011 Hyundai Sonata from Jared. He did what no other car salesman has done... He worked with me. Equifax had an error on my file, causing an issue for any kind of credit application. He worked with me through getting it corrected, and ultimately getting me into a great new car. Where other salesmen only focus on making the quick sell, he took his time to put me in the right car for me at the right price. At this rate, I can see much more business in our future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nick, thank you for taking the time to share this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am thrilled to hear about your positive experience with Jared and that you found the perfect vehicle to meet your needs. We value your business and look forward to serving your automotive needs for many more years to come! Sincerely, Jackie Young, General Manager


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  • Purchase of a Used Jeep Liberty

    This dealership tried to sell me a used Jeep Liberty that was rusted out underneath with a host of other mechanical issues. Thankfully I had my me...


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    This dealership tried to sell me a used Jeep Liberty that was rusted out underneath with a host of other mechanical issues. Thankfully I had my mechanic take a look at it, before purchasing. My husband lost a half day of work to take it to our mechanic. The salesman knew there were problems, because initially he stated that they would have to replace a catalytic converter box. Then the story changed to just changing the sparks plugs and running premium gas through the tank. Initially the salesman was very friendly, but that changed when he discovered we were going to get it checked out. I will never be able to trust a dealership that would try to pass off a care like that. Thankfully we were careful consumers, and got a mechanic to take a look at it before purchasing. After this situation, I would not be able to recommend this dealership to anyone who is thinking of purchasing a car, new or used. They simply can't be trusted.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great service

    I came in for 20K mile checkup on my GMC Sierra. The staff was outstanding! The flush on the system was recommended and completed. I also needed a...

    Dealer Response

    Michael, thank you for taking the time to write your review. One of our primary goals is to give each guest a positive and professional experience...


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    I came in for 20K mile checkup on my GMC Sierra. The staff was outstanding! The flush on the system was recommended and completed. I also needed a tire balance. This service took a bit longer than expected but the truck runs great! Thanks!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, thank you for taking the time to write your review. One of our primary goals is to give each guest a positive and professional experience, it sounds like our service team did just that! We appreciate your business and look forward to seeing you again. Best, Jackie Young, General Manager


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  • Great services

    My experience with Moore Buick/ GMC was awesome, my windshield was scratched during detailing so they said they would replace it for me

    Dealer Response

    Shawn, I'm thrilled to hear how happy you are! We value our guests' feedback and I know the team will appreciated your encouraging words. On behal...


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    My experience with Moore Buick/ GMC was awesome, my windshield was scratched during detailing so they said they would replace it for me

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shawn, I'm thrilled to hear how happy you are! We value our guests' feedback and I know the team will appreciated your encouraging words. On behalf of our entire team here at Moore Buick GMC, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Jackie Young, General Manager


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  • Great Service

    I recently had a sensor go out on my 2012 Acadia. No one in Jacksonville had the part and it had to be ordered from Charlotte. This was December ...

    Dealer Response

    Vivian, thank you for taking the time to share your encouraging words. We believe that exceptional customer service is key and it is great to know...


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    I recently had a sensor go out on my 2012 Acadia. No one in Jacksonville had the part and it had to be ordered from Charlotte. This was December 22 and I was supposed to be leaving Jacksonville for the holidays that day. The part didn't arrive on the truck the next day but they did FedEx it from Charlotte. Since the job was a 4-5 hour deal, I rented a car for the holidays and left my car with Moore Buick. R.J. worked really hard to get that part in and get it installed. He also worked really hard to get my extended warranty to cover the labor and part! It only cost me $100 instead of the project $500. That savings more than paid for the rental car! I was really pleased with the efforts made by R.J. to get the work done on my Acadia!!! The only thing was they were supposed to change the oil and rotate the tires and they didn't do that. But that's a job for after the first of the year! I have more traveling to do this week! Thanks Moore Buick and R.J.!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Vivian, thank you for taking the time to share your encouraging words. We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with R.J. and our service team. We appreciate your business and look forward to serving your automotive needs for many more years to come! Best, Jackie Young, General Manager


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  • Moore buick service maintanence

    Great customer service. They even bring your car to you when finished

    Dealer Response

    Susan, thank you for taking the time to write this review. One of our primary goals is to give each guest a positive and professional experience, ...


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    Great customer service. They even bring your car to you when finished

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Susan, thank you for taking the time to write this review. One of our primary goals is to give each guest a positive and professional experience, it sounds like our Service Manger, Jeff Raynor and his team did just that! We appreciate your business and look forward to seeing you again. Best, Jackie Young, General Manager


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  • Great Service

    Always have a pleasant experience whenever I bring my vehicle in for service. Find everyone so very helpful.

    Dealer Response

    Henry, this is exactly the kind of feedback we love to hear from our guests! We appreciate your business and look forward to seeing you again. Bes...


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    Always have a pleasant experience whenever I bring my vehicle in for service. Find everyone so very helpful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Henry, this is exactly the kind of feedback we love to hear from our guests! We appreciate your business and look forward to seeing you again. Best, Jackie Young, General Manager


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  • Great service

    Very smooth service experience. Vehicle was ready in a timely manner.

    Dealer Response

    Linda, thank you for taking the time to write this review. One of our primary goals is to give each guest a positive and professional experience, ...


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    Very smooth service experience. Vehicle was ready in a timely manner.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Linda, thank you for taking the time to write this review. One of our primary goals is to give each guest a positive and professional experience, it sounds like our service team did just that! We appreciate your business and look forward to seeing you again. Best, Jackie Young, General Manager


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