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Reviews

4.8
33 lifetime reviews.
  • Unfortunate experience

    I recently moved to this area and I brought my vehicle in for a warranty issue. The dealership I purchased my vehicle from was now an hour away, s...


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    I recently moved to this area and I brought my vehicle in for a warranty issue. The dealership I purchased my vehicle from was now an hour away, so I called this location and they told me to bring it in. The radiator was defective from the factory and had a minor leak. They had to replace it. I picked up the car and within 5 miles the car started overheating. It was now in worse condition than when I had originally brought it in. New Ford vehicle with less than 20k miles. I took it back and they informed me that it needed yet another radiator. Clearly the radiator was not correctly repaired, or pressure checked prior to returning it to me. This was now on the weekend and as a result I was without my vehicle for 4 days. I had to pay for a rental vehicle in the meantime. I spoke with Ford and they informed me that the dealership could, and should reimburse me for my rental expenses since it was their mistake. I spoke with several people at the dealership, including an owner, and was told they were not willing to help with any of those expenses. The service was unprofessional, and the work sub par to put it lightly. I would not recommend this dealership for anything.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Business Owner

    Staff very helpful and gracious. Everything went well. In and out very quickly.


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    Staff very helpful and gracious. Everything went well. In and out very quickly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Brooker Ford

    The staff, and services, provided at Brooker Ford are top notch! :-)


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    The staff, and services, provided at Brooker Ford are top notch! :-)

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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