Fenton Ford of Ada

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
49 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    February 19, 2020

    Purchased a 2016 Ford F350 Platinum truck from this dealership. Upon arrival to look over the truck I found all interior parts behind rear seat missing.... The company agreed to purchase all parts then to have them sent to my home address in Kansas. Weeks went by without parts being delivered. Parts arrived and there were missing and broken parts. Once I cleaned the truck out, I found air fresheners stuffed under the seats, in the air vents and behind the seats. Once removed the truck was clearly smoked in and I was very dissatisfied. Months later, I found under the truck where a front end impact had occurred. With attempted frame repairs and multiple other issues that were caused by this impact. Contacted dealership and they had me take the truck to my local Laird Noller Ford dealership for an evaluation. I was provided a estimate of approximately $3,000 to make necessary repairs. After contacting the Fenton Ford Dealership it was nearly impossible to actually speak with the General Manager, I find out they have had multiple Managers that have been replaced multiple times from the time of my purchase. So I have to start over with my issue time and time again. After months of dealing with the different managers, they simply washed their hands of this issue insisting this is not their problem. My local ford dealership also explained to me that the welds that were made on the frame were clearly there for a long time. As well as spray painted over as a potential cover up. As a customer, I spent $44,000 on a truck that had issues. Their company claims the truck went through a preowned inspection which is hard to believe, when I (a non mechanic) was able to find this issue on my own. Then for the company to not offer to make it right by any means necessary, take months to get me an answer, and to deal with many different managers, it seems like a very dishonest company that is not professional what so ever. I have attempted to have the dealership make repairs, trade my truck back into them, and to return for a refund. No manager I have spoke with is willing to work with me what so ever. Requested to speak the matter over with the business owner. Have been waiting weeks to hear from them.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 17, 2018

    Great dealership all around. Got exactly what I wanted and transaction was smooth and fast. They are great people, can???t imagine buying anywhere else....

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • April 22, 2013

    We have had many great experiences with Ada Ford. They have always delivered on what they promise. When we experience any trouble with our car, they fix... it right every time. The price has always been right on the cars we have purchased. They work with you to get it right.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    We are so glad that you had a great experience with the guys in our service department. Thank you for your comments, at Ada Ford it's our goal to pr...ovide the best quality service, honesty and a very pleasant experience with all of our customers. We look forward to helping you in the future!

  • 5.0 out of 5
    August 31, 2018

    My salesman Colby was so awesome! Answered all my hundreds of questions ! Didn't make me feel bad for taking my time. Made the process smoothe. I will... be back!!!

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    Does recommend this dealer
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  • 5.0 out of 5
    August 29, 2018

    I was given friendly, couteous, respectful, hard working service by three awesome workers, thank you to Nathaniel, Colby, and Justin for helping me finance... a beautiful car to help me build my credit. I would recommend Fenton ford to everybody I know!

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    Does recommend this dealer
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  • 5.0 out of 5
    August 28, 2018

    I would definitely recommend Fenton Ford of Ada to anyone looking for an enjoyable car buying experience. Colby Allen went above and beyond to make this... the best car buying experience I???ve ever had

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    Does recommend this dealer
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  • 5.0 out of 5
    August 28, 2018

    Best customer service ever and very friendly people! I enjoyed working out business with them! Very honest people who don???t mind to spend the extra time... to make sure you leave happy and satisfied with your purchases.

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    Does recommend this dealer
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  • 3.0 out of 5
    August 28, 2018

    Impressed with Sales team, but had issues with Finance not supplying all the forms needed. I had to reach out to the Dealership to get the documents needed....

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    Does recommend this dealer
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  • 1.0 out of 5
    August 2, 2018

    Dealership does not honor their word and will not do what they say they will do to sell a vehicle. Very very very very Dissapointed...

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    Does not recommend this dealer
    Came in for service or repair
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    August 2, 2018

    Absolutely terrible customer service full of deciet and dishonesty. Salesmen and Management tell you what you want to hear and do not back it up.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
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