Crain Kia of Sherwood

Crain Kia of Sherwood https://g.co/kgs/KTQf19j Just go to the link to see the truth

I rarely ever write negative reviews but this is the 3rd strike for us with Crane dealerships. This time, we found a car online in Sherwood that was a perfect match for our need but after much trying couldn't come to terms initially and moved on. The salesman called back to try again and we came to an agreement and filled out a credit app only to learn next day that the vehicle was sold to someone else. This just feels dirty. The first strike was an attempt was to buy a new Sportage in 2020 for my daughter. They were hard to find and I finally found one in Fort Smith with a price listed online. I called to confirm the price and confirm it was on the lot. I specifically asked if it had a market adjustment added and he said our price is "$$$$$" which was the sticker price. (I should have realized he was dodging the question by the way he worded it). I showed up at the lot to learn that it did in fact have a $7000 markup. We drove to a different dealer in Northeast Arkansas to buy the Sportage. The second strike was the only purchase we have made with Crane. We found a Tucson that my wife loved listed at the northwest Arkansas Hyundai location, worked out a deal over the phone, and they transported it to Crane Hyundai in Fort Smith. We went to pick it up near closing time and as we were signing the papers realized that the financing was for 6 months longer than we had agreed to over the phone. We should have walked away at that point but it was late and my wife loved the car - my fault for going through with it. Hope you have a better experience but I won't be visiting a Crane dealership anytime in the near future. Sorry to the sales folks I talked to because they were friendly to me and my daughter but we have had nothing but bad experiences at Crane.

We bought a Subaru Ascent on Dec. 27th and on January 5th the vehicle was jerking like trying to drive a standard and you don't know how. I called the service depart and was told that it does sound like a transmission issue and to bring it in. Long story short we took it in and had to fight with them because they kept telling us that it wasn't covered under warranty even though Subaru extended the warranty on the transmission because they said its a known problem (we didn't know that when buying it or we would not have bought it). I had to call Subaru of America to get that information. They finally send my Subaru to the Subaru dealership to have it looked at. Nothing was ever done with it because they kept saying they couldn't replicate the issue. Even with that Crain would not stand behind their 100,000 mile powertrain warranty and after almost 5 weeks i got my Subaru back with nothing done to it. I have the text from their service person saying that their shop foreman even drove the Subaru and said its a transmission issue. There was no communication from them i had to keep calling to check on things. I emailed the GM Jason and he sent me over to Adam the sales manager because i told them i wanted to trade out of that because i didn't feel safe in it, because I have to take care of my Mother and have a small child and didn't want to be broke down somewhere on the side of the road with them. Adam then tells me he was going to do a "Bare bones Trade" and tells me to look on the website to find something. He then calls me and tells me he was going to tack on $10,000 neg equity onto it and my payment would raise another $150.00 a month. I told him he was crazy and to expect me to do that was absurd. He said let me go talk to Jason and call you back. Still to this day I have not got a call back and still have the a Subaru that has a jerking transmission. This dealership is the worst about communication and because I am a woman Adam thinks he can push over me... Well you got the wrong woman this time. Do not buy from this place if you want any help later on down the road even if its within 1 week of buying the vehicle like me. As we were leaving with the Subaru after 5 weeks the salesman came up to us to ask us what was happening I explained it to him and told him that Jason and Adam both are worthless and he said this is not the first time he has heard this. I told him we would not be back there and he said he didn't blame us that some days he doesn't even want to work there.

Even though not purchasing a Kia Craig provided fine salesmanship for us to make an informed decision.

The finance manager tries to sneak in an expensive extended warranty on a brand new suv to the tune of 6000.00. I caught it after checking my finance calculator and made them take it off. He really tried to be slick with it. They also didnt give me the savings advertised online and tried to say since I was financed by KIA at a low rate I was not eligible for the savings

Brought my vehicle in for a recall on Oct 22, they had to order the part, but never called me to say that it was in or to set the service appointment. I have the mechanic who drove my car into the shop on dashcam video calling it a pile of xxxx because he couldn't drive a standard transmission. Then they damaged another part on it when replacing the catalytic converter. 2 years later and their sales people still call me every few months trying to get me to trade my vehicle in and buy a new one, even though I've asked them multiple times to take me off their call list. I guess I'll have to report them to the FCC for violating a do not call request.

We purchased a new Telluride on a late Saturday evening. Over the weekend we realized the sales manager increased the total price of our contract by $4,500, charged our lender as well. When I contacted the finance manager on Monday she said it was for an extended warranty. Upon signing we adamantly refused an extended warranty and our total price on contract included no aftermarket increases, so where do you think the $4,500 was intended to go? We did, however, get reimbursed the money, after I threatened to return the vehicle. We love our car, KIA is great but please chose another dealership if you want to keep your money.

Crain Kia was amazing with my new car purchase. Dakota and Sonja have been amazing

I bought my first Kia Rondo from Crain Kia 18 years ago, never a problem. I called them, told them I wanted a Kia Seltos, red or the new Mars orange, they found it for me and called me. I went down tried it out and had them to do the paperwork. They washed and had it spotless. The whole staff was great. Nick was fantastic and the whole crew Rocked it! 'Made a new best friend' ha! Nick gave me his phone number and told me to call any time if I had any questions about anything, Nick showed me how to program the touch screen and showed me where everything I need to get home, ha! I love my car, it is fantastic, very sharp, and it met my great grandkids approval! THANKS TO EVERYONE AT CRAIN KIA, YOU ROCK!!!

I love Crain Kia! Fantastic from start to finish. Service department is excellent. I really like Mr. Corbin sales guy! He's awesome! He even called to wish me happy birthday💥 Coffee