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Reviews

Average Ratings

4.2
Average based on 34 reviews
  • Totally Expected purchase with AWESOME experience

    I was totally not expecting to make a new care purchase, but I absolutely love my new Kia Sorento. I traded in my 2011 Kia Optima so to say that ...

    Dealer Response

    Thank you so much for giving us the opportunity to upgrade your vehicle and keep you as part of the Kia family. We appreciate your business and ar...


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    I was totally not expecting to make a new care purchase, but I absolutely love my new Kia Sorento. I traded in my 2011 Kia Optima so to say that I have fallen in love with Kia is an understatement. I love the Crain Sherwood facility and Ed Kirk was a pleasure to work with!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you so much for giving us the opportunity to upgrade your vehicle and keep you as part of the Kia family. We appreciate your business and are happy that you love it! Please let me know if I can assist you in any way, Jessica Hall 501-542-5216 Customer Relations Manager.


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  • Best Car Buying Experience!

    I originally had no intentions of purchasing a Kia but after talking with Heath Peters I learned that they had an excellent warranty and the BEST ...

    Dealer Response

    This is exactly the kind of experience that Crain Kia strives for, but for us it is about more than just the sale! We are here to serve all of you...


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    I originally had no intentions of purchasing a Kia but after talking with Heath Peters I learned that they had an excellent warranty and the BEST warranty compared to other vehicles. This caused me to take another look. Heath explained all the great features the Kia Sorento had to offer and didn't try to pressure me but rather let me decide for myself what vehicle would best fit my needs. After looking all week online at vehicles, scoping prices, comparing features, then looking at the Sorento's interior and exterior and test driving the SUV, it was a no Brainer for me. The Sorento was the vehicle I had been looking for. I absolutely love the Sorento! I got so much car for a lot less price compared to other brands! Heath helped my family to get a great price so that our payment would be affordable but I didn't have to sacrifice luxuries in the process. This by far has been the best car buying experience I've ever had and I will be spreading the news about not only Heath as a salesman, but the dealership as well. I was very impressed with their genuine appreciation from the finance manager and general manager of us purchasing a vehicle from their dealership as well as a great atmosphere among the workers. I also love that they played christian music that could be heard through their sound design system. If you're looking for an honest dealership and one that will earn your respect and business, look no further than Crain Kia!! THANK YOU HEATH PETERS AND CRAIN KIA!! You areally ALL AWESOME!!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    This is exactly the kind of experience that Crain Kia strives for, but for us it is about more than just the sale! We are here to serve all of your needs including maintenance, answering questions, and keeping you as part of the Kia family if you ever get ready to trade or upgrade. Please feel free to contact me if I can assist you in any way… Jessica Hall, Customer Relations Manager 501-542-5216


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  • Kia Soul 2016

    Crain Kia Little Rock ... Wasn't looking for. New car that day .. Very Happy we bought one though .. Easy Process ... Heath sold is our 1 st Kia S...

    Dealer Response

    Thank you for sharing your positive experience. I’m so glad that Heath has taken such good care of your family. If there is anything that I can ev...


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    Crain Kia Little Rock ... Wasn't looking for. New car that day .. Very Happy we bought one though .. Easy Process ... Heath sold is our 1 st Kia Soul.. My daughter loves a Soul .. Heath sold us Our 2 Kia Soul.. Very Happy . Thank you .

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for sharing your positive experience. I’m so glad that Heath has taken such good care of your family. If there is anything that I can ever assist you with, please feel free to contact me. Jessica Hall, Customer Relations Manager. 501-542-5216


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  • My recent purchase of a new 2017 Kia Sportage

    My main disappointment with my purchase of a 2017 Kia Shortage is the detail of my car. The tech who detailed it left a bottle of "body shine" in ...


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    My main disappointment with my purchase of a 2017 Kia Shortage is the detail of my car. The tech who detailed it left a bottle of "body shine" in the backseat, which I kept by the way, but some dripped out of the nozzle in turn leaving a small spot on the backseat. The tech also didn't remove the clear stickers covering the Kia emblem from the rims and also didn't remove the clear stickers from the inside of the car. The car wasn't detailed "showroom clean" as I expected it to be. I enjoyed the refreshments in the customer lounge.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome Experience!!!!

    I had an excellent experience at Crain Kia in Sherwood. My sales person was awesome....His name is Ed Kirk...He was so helpful and friendly.


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    I had an excellent experience at Crain Kia in Sherwood. My sales person was awesome....His name is Ed Kirk...He was so helpful and friendly.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • HappyHappyHappy

    I am a happy service customer. It's quick and painless. In and out in no time, every time I come in for oil change, tire rotation, etc. I'd recomm...


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    I am a happy service customer. It's quick and painless. In and out in no time, every time I come in for oil change, tire rotation, etc. I'd recommend the to anyone.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • My First Time...in Service

    I purchased my new Kia a while back from the sweetest young man named Bryce. I just recently visited the service dept and was sad to hear that he ...


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    I purchased my new Kia a while back from the sweetest young man named Bryce. I just recently visited the service dept and was sad to hear that he was working elsewhere now. :( My experience in the service dept was pleasant and the staff was very courteous and accommodating. I missed Bryce but am very glad to have met a few new friends in Service.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Traveling, in need of service

    I was traveling thru the Little Rock area and ha an issue with my car. The closest place was Crain Kia in North Little Rock to have my car towed. ...


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    I was traveling thru the Little Rock area and ha an issue with my car. The closest place was Crain Kia in North Little Rock to have my car towed. I was super stressed and ready to get back on the road with my family on our vacation. They had to repair a few things that could have been a disaster but it was al taken care of and we were back on our way in no time. Thanks Crain!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • No Probs, No Pressure

    Seriously, No Problems and no Pressure ever when I go in to get my oil changed. It's always quick and painless. I can't think of a reason I'd go ...


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    Seriously, No Problems and no Pressure ever when I go in to get my oil changed. It's always quick and painless. I can't think of a reason I'd go anywhere else.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • service department is excellent

    Easy quick and pain free was my overall experience at the Crain Kia service department. My car always is taken care of completely and very well. ...


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    Easy quick and pain free was my overall experience at the Crain Kia service department. My car always is taken care of completely and very well. If recommend them to anyone.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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