Reviews

Average Ratings

4.7
49 lifetime reviews.
  • Totally Expected purchase with AWESOME experience

    I was totally not expecting to make a new care purchase, but I absolutely love my new Kia Sorento. I traded in my 2011 Kia Optima so to say that ...

    Dealer Response

    Thank you so much for giving us the opportunity to upgrade your vehicle and keep you as part of the Kia family. We appreciate your business and ar...


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    I was totally not expecting to make a new care purchase, but I absolutely love my new Kia Sorento. I traded in my 2011 Kia Optima so to say that I have fallen in love with Kia is an understatement. I love the Crain Sherwood facility and Ed Kirk was a pleasure to work with!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for giving us the opportunity to upgrade your vehicle and keep you as part of the Kia family. We appreciate your business and are happy that you love it! Please let me know if I can assist you in any way, Jessica Hall 501-542-5216 Customer Relations Manager.


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  • Thank you!

    Working with everyone involved was a pleasant experience. I will go back for our next car! Very helpful and friendly! Thanks Crain Kia!


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    Working with everyone involved was a pleasant experience. I will go back for our next car! Very helpful and friendly! Thanks Crain Kia!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome Dealer

    Awesome customer service!! I was upside down with my maxima and no other dealer would talk to me, too far upside down they said. Crain KIA worke...


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    Awesome customer service!! I was upside down with my maxima and no other dealer would talk to me, too far upside down they said. Crain KIA worked with me and got me into a new Sorento!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Superb

    I was Blessed to have the Best Sales Person I have ever met!! It was about me, my needs and the best out come for me. I was given a top notch educ...


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    I was Blessed to have the Best Sales Person I have ever met!! It was about me, my needs and the best out come for me. I was given a top notch education on the Soul line and was able to get a car that met all my wants and needs!!! Steve-O you are a Diamond among men!! To be a customer is one thing but to be treated as a Person is best!! Thank you from the bottom of my heart for working at Crain Kia! Thank you for working with everyone to get me what I needed. As a Nurse, mother of a special needs child and Grandmother a reliable Dealership, Sales Personnel and all the individuals that cared enough to put together my deal for quality, reliable and safe transportation, I salute you!! I will be back when it is time to trade¿¿¿¿¿¿

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Kia Soul

    I was somewhat skeptic of buying a car from Crain Automotive Kia, but to my shock I was welcomed by sales manager Jim and sales associate Lonny Ag...


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    I was somewhat skeptic of buying a car from Crain Automotive Kia, but to my shock I was welcomed by sales manager Jim and sales associate Lonny Agee whom took good care of me throughout the entire process from start to finish. He was very courteous and was enthusiastic about answering all my question. I would definitely recommend Crain Automotive to all my friends and family. I am enjoying my new Kia Soul like I have never before.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience!

    Jason did a great job on finding me exactly what I wanted. I'll recommend the Crain team to everyone!


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    Jason did a great job on finding me exactly what I wanted. I'll recommend the Crain team to everyone!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Multiple purchases from dealer

    this is my 5th car to buy from Crain Kia in NLR and as always it was a very good experience. Tim has always been attentive and a great help.


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    this is my 5th car to buy from Crain Kia in NLR and as always it was a very good experience. Tim has always been attentive and a great help.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Owner

    We bought a 2014 Kia Soul in March 2017, and was promised an extra key. I have talked to 3 different people, including the general manager, and t...


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    We bought a 2014 Kia Soul in March 2017, and was promised an extra key. I have talked to 3 different people, including the general manager, and they all have promised to get me the extra key and I never hear from them until I call again and again. We live 80 miles away and really did not expect such poor service. Totally sick of them. Would not recommend them to anyone!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome!!

    They went above and beyond to help me with my new Kia Forte!

    Dealer Response

    Thanks for the great words. We are happy that we were able to meet all your needs. If you need anything or have any question feel free to contact ...


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    They went above and beyond to help me with my new Kia Forte!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the great words. We are happy that we were able to meet all your needs. If you need anything or have any question feel free to contact me anytime my name is Julie Ridinger Customer Relations Manager Crain KIA 501-542-5245.


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  • Nice, but doesn't answer

    Great people and place only thing is my dealer doesn't answer his phone when I have questions. Makes it difficult to get in touch with him, so I h...

    Dealer Response

    Thanks for the great words. We are happy that we were able to meet all your needs. If you need anything or have any question feel free to contact ...


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    Great people and place only thing is my dealer doesn't answer his phone when I have questions. Makes it difficult to get in touch with him, so I had to call someone else.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the great words. We are happy that we were able to meet all your needs. If you need anything or have any question feel free to contact me anytime my name is Julie Ridinger Customer Relations Manager Crain KIA 501-542-5245.


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