Crain Hyundai of North Little Rock

We love Crain Hyundai in NLR. We bought a new Santa Fe and the General Manager was fantastic. Zero Pressure and we were treated so much better than we were when we were looking at a similar vehicle at another dealer. Please do yourself and go see Brad Buie and his team! You will not be disappointed.

I made an appointment to test drive a used vehicle. The salesperson who I made the appointment with was gone on a test drive with another person when I arrived. After negotiating my deal, I was told that this dealodoes not participate in the Used EV Tax Credit program because “They don’t want to get between the customer and the IRS”. This decision on the part of the dealership ended my attempt to buy a used EV. I cannot understand a dealership not wanting to help the customer save 30% on a used EV. People will go to another dealership that can get them a better deal by using this tax credit.

3 month and car dealer won't offer transportation while my car is being repaired and I'm paying for it

Crain does not stand behind vehicles like they promise. I purchased a 2020 Explorer at the N. Little Rock location that immediately had transmission issues and they will not stand behind the car. The "Crain Promise" is meaningless. Buyer Beware

Sent in my offer, was approved and terms accepted verbally over the phone as I live almost 200 miles away from the dealership. Confirmed all details and set appointment to sign paperwork and pick up the car.I was Told the car was having a sold sign placed on it, and was sent to their detailing shop and would be ready upon my arrival. However, this wasn’t the way it played out. Basically, I was lied to. After being approved and also confirming the EXACT amount of money bring to complete the deal I’d made and had been confirmed three times complete and total price, a different salesman, not the same person I had made the deal with, said I needed to pay more cash to cover taxes,fees and I don’t know what all. When I explained that the deal I offered and was accepted included all taxes fees etc. he returned to the sales manager, Tim McPhate, who happens to be the person I’d made the deal with, three times, returning each time and said that I needed to pay more money. Needless to say, I left without the car. I also had to wait over 3 Hours after my arrival before I was able To even see the car because it was supposedly “being detailed.” I won’t even go into that because it was NOT detailed by any stretch of the imagination. I spent and entire day into the night before they brought the vehicle out for me to look over and test drive. I will never go to another Crain dealer and certainly not the one in North Little Rock. It is my opinion they are unscrupulous and have very shady business practices. DONT BE DUPED! Go somewhere else.

I bought a used car from this dealership and the salesperson tried to scam me. He told me that they only had one key fob and I would have to pay $100 to get one the next day when he could get one. I went the next day and he was not there but they had the key fob and it had a dealer tag just like the one I received the day before and it was already programmed to the car even though they did not have the car. It was obvious that it was not a new key fob.

Love everything about this dealership.. so helpful, friendly, and knowledgeable.. Would recommend to my friends

Bought a Certified Pre owned Elantra Hybrid in May. In July the car started having safety issues shutting down on me while on the interstate. I in great detail gave them all the info I could on the situation. My car just sat on the lot and they did an update for something totally unrelated to my vehicle problem. Nobody could give me straight answers so I’m going to 7 on your side and the attorney general to file complaints. It shouldn’t be like this. People’s lives are at risk.

*** WARNING - Dishonest Dealer *** Because of the short supply in new and used vehicles, we looked for vehicles outside our local area. Specifically, we wanted a 2022-2023 Limited-edition Kona with red exterior and gray interior since it was aesthetically pleasing and had the all bells and whistles that were important to us. The closest Hyundai-certified one (VIN KM8K53A30NU792411) that checked all the boxes was in Little Rock, Arkansas at Crain Hyundai. Since they only had a few pictures online, I sent a message to the dealership and their sales rep (Cortay Driver) responded via phone. Cortay was very pleasant, and immediately sent me a low-resolution video of the vehicle via text. He advised that he was the individual that accepted this vehicle as a trade-in from the previous owner and that he sold them a new vehicle. He pushed hard to close the deal and assisted with financing. In the meantime, additional photos and an interior/exterior 360 view of the vehicle were added to their website. On Sunday, August 8th I reached out to Cortay to let him know that we were ready to move forward and would be at the dealership Monday morning at 9 AM. With the expectation that we would be buying the vehicle, I rented a one-way vehicle from AVIS and we headed out. When we arrived at Crain Hyundai on Monday morning, we immediately did a walkaround the vehicle and noticed two door dings (no big deal) and unrepaired right left-quarter damage just above the left rear tail light. Having been an insurance adjuster years ago, I knew that the damage which appeared minor at first glance… and was somewhat hidden by the taillight… could amount to a costly repair job if done correctly. I went inside the dealership, located Cortay, and asked him about the damage. He assured me that he was unaware of the damage and immediately left to get his manager. When his manager arrived, all three of us went out to the vehicle to inspect it. The manager indicated that he was unaware of the damage and that he could have his guy fix it when he came in later in the week. I explained that I wasn’t sure that it could be fixed without replacing the rear quarter panel (since it appeared to have a crease in the metal), and that whoever inspected the vehicle during trade-in would have been aware of the damage. The manager acknowledged that someone there would have been aware, but that he was not. Since I was unwilling to buy a fixer-upper, I said good-bye to Cortay and left (Cortay texted me 15 minutes later saying they had dropped the price by $1000). At this point, the listing has still not been modified (except the drop in price) and it still shows this vehicle as Hyundai-Certified. After I drove 300 miles back home (incurring another one-way rental), I searched the HyundaiUSA website to see what a Hyundai-Certified vehicle really means. That’s when I got another surprise. I saw that there was a way to search for certified vehicles on Hyundai USA’s website, so I looked for the vehicle with Crain Hyundai and found it listed with 9 photos (https://www.hyundaiusa.com/us/en/find-certified-used-vehicles/details?model=Kona&year=2022&vin=KM8K53A30NU792411). Three of the pictures included the damage to the left rear quarter panel and broken rear tail-light. And a reflection in one of the photos included the image of the individual who took the photo… who bore a resemblance to the manager who denied knowing about the damage. These photos were taken on the dealer lot. What this told me is that both Cortay and Crain Hyundai were aware of the damage when the vehicle was traded in and that they lied about it to me. Crain Hyundai replaced the broken taillight and put the vehicle back on the market for sale as Hyundai-Certified without acknowledging that the vehicle still had body damage. Now I wouldn't buy from them if they had the only Kona in the USA.

If you have had an unpleasant experience with this dealership, especially the (we don't do) service department please contact the Attorney General to lodge a complaint. This has to be the dictionary definition of ineptitude, deceit, & lies the entire staff does nothing but offer excuses and when asked why the xx they are saying is the case you get looked at like you're just supposed to take the treatment with a smile. From my experience the entire operation should be closed. They told me I had to take a 2014 Hyundai Genesis to a Genesis dealership after my car sat on their lot for two weeks, another five days later she said they could work on my car since it is actually a Hyundai (really?!) but the technician quit. During this time they sent me a nice mailer saying it was a pleasure maintaining my car that they still have not worked on. No your car care experts did not satisfy my needs nor did they exceed my expectations.