Reviews

Average Ratings

4.7
20 lifetime reviews.
  • Good Service Department.

    The service department staff were very efficient and courteous. The repairs were done corectly and the car was ready as promised. Also, since we l...


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    The service department staff were very efficient and courteous. The repairs were done corectly and the car was ready as promised. Also, since we live more than 50 miles from the dealership, the loan of a courtesy car was greatly appreciated.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service and great service advisor

    Vince Montoya, the service advisor, really cares about the service he provides. He went out of his way to get my car repaired since it is the only...


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    Vince Montoya, the service advisor, really cares about the service he provides. He went out of his way to get my car repaired since it is the only vehicle I own. Vince is a one-of-a-kind employee who has been taking care of my car for over two years. He explains everything about problems and does not ever push me to have optional work done.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Maintenance service of my 2014 Fusion S

    The service representative let me know the cost and how long it would take to complete the servicing. The service team made sure that I knew when ...


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    The service representative let me know the cost and how long it would take to complete the servicing. The service team made sure that I knew when the car was finished. And the service session was fast. Overall good crew.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Good service

    Friendly staff. Fast service. Good price. Have had a good experience both times I have been there. This time only minor issue between online deal ...


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    Friendly staff. Fast service. Good price. Have had a good experience both times I have been there. This time only minor issue between online deal and service department knowledge of it.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Awesome Service

    We had a unique situation and Brad Francis made every effort to make things right. I would like to thank The team at Brad Francis. Thank you!!!


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    We had a unique situation and Brad Francis made every effort to make things right. I would like to thank The team at Brad Francis. Thank you!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Efficient, professional, and personable

    Everyone we dealt with was really nice. They responded to our needs efficiently and professionally, yet were very personable. This is the second c...


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    Everyone we dealt with was really nice. They responded to our needs efficiently and professionally, yet were very personable. This is the second car we bought from Brad Francis Ford, and we are very satisfied with the service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best experience at a car dealership

    Everyone was very helpful the best experience I have ever had at a car dealership I would highly recommend to anyone.


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    Everyone was very helpful the best experience I have ever had at a car dealership I would highly recommend to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great service great workers

    Workers were very nice and very professional. Facilities were clean. Buying and service experience have been great. Selection was perfect for wha...

    Dealer Response

    Joseph - We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice thos...


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    Workers were very nice and very professional. Facilities were clean. Buying and service experience have been great. Selection was perfect for what we wanted.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Joseph - We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers. Until we have the pleasure of working with you again please be sure to like us on Facebook. Best, Brad Francis Ford Team


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  • GREAT SERVICE, GREAT EMPLOYEES, AND EXCELLENT FACI

    EXCELLENT CUSTOMER SERVICE AND BOTH MARK SMITH AND MARK ROBERTS WERE GREAT TO WORK WITH AND BOTH TREATED US EXCELLENT. BUYING EXPERIENCE WAS GREAT...

    Dealer Response

    Alfonso, it was a pleasure to read about your fifth car buying experience at Brad Francis Ford. Congratulations on your purchase! It's delightful ...


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    EXCELLENT CUSTOMER SERVICE AND BOTH MARK SMITH AND MARK ROBERTS WERE GREAT TO WORK WITH AND BOTH TREATED US EXCELLENT. BUYING EXPERIENCE WAS GREAT AND THIS IS THE 5TH TRUCK WE HAVE PURCHASED AT BRAD FRANCIS FORD.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Alfonso, it was a pleasure to read about your fifth car buying experience at Brad Francis Ford. Congratulations on your purchase! It's delightful to know that Mark and Mark were able to provide you with such an outstanding experience. We look very forward to seeing you again in the future! Best, Brad Francis Ford Team


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  • Great service, ask for Robert to help you

    Robert was very helpful and responsive. He went out of his way to answer my questions. If you want a great buying experience, ask for robert.

    Dealer Response

    Saniford - It is wonderful to hear that Robert was able to provide you with a great buying experience! We really appreciate this feedback and we w...


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    Robert was very helpful and responsive. He went out of his way to answer my questions. If you want a great buying experience, ask for robert.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Saniford - It is wonderful to hear that Robert was able to provide you with a great buying experience! We really appreciate this feedback and we will share it with him. Thank you and enjoy your new car! Best, Brad Francis Ford Team


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