I have a 2015 Outlander and made an appointment 2 weeks in advance to address 3 recalls on my vehicle not service or an oil change but THREE recalls. ... The day before my appointment, I received an email stating I would need to leave my car for the repairs. Since I had not made arrangements for that (I live 50 miles away) I was extremely upset. I called and was told to come in at 8 am and they would work me in. Need I say again, I had an appointment. I've always thought if I or anyone makes an appointment, it's just that.....an appointment. I will not go back.
Took my New Outlander in because of the transmission not shifting out (yes I know it has a CVT) 5 months later still getting the run-around!
I took my car for a safety recall. First thing I noticed is that there were no one there to great you or point you in the right direction. employees past... by myself and no one ask me if I needed help. after going to the parts department and asking for help I was pointed to the same way I came in. Finally I talk to the service specialist. I told him i was there for a safety recall. his attitude changed. i felt like i was there to ask him for money. that is the impression i got. I asked how long it might take. he said about 3 hours and that they would only test and inspect my recall portion of my vehicle. i said that is the only reason I was there for. we ended up making appointment for next day. Next day, same thing. very friendly greeting at first by a different worker in the service department. untill i told him why i was there. i was pointted to thr same grumpy guy again. he told to drop my keys with him. I asked if it was all they needed from me. he said nothing and only gave me a thumbs up without making a single noise.