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Carlton Motorcars

(698 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm Closed
Sunday 1:30pm–5:00pm Closed
2023 state dealer award
View 15 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(698 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carlton Motorcars from DealerRater.

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cecilrm

I had been looking for a E350 for six months and I found a 2014 online at Carlton Motorcars. I worked with Sean Deibert and he made my experience one of my better one. I had a small misunderstanding about some small paint chips that had been repaired but my concerns were soon settled. I drove from Charlotte, NC to do business with this dealer and now I have my dream car. Thanks Sean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Tremendous Buying Experience

Purchased an ML350 for my wife from Willie Fields and had the best buying experience I have ever had! Willie is one of the nicest Sales Professionals that I have ever dealt with and I have bought a lot of cars in my 67 years. There was no haggling, Carlton gave me a fair amount for my trade and a fair price for the ML350. It probably took 5 minutes to agree on the deal. Willie then spent quite a while going over all of the features on the ML and made sure we were comfortable with them and understood them. The owner, Mr. Carlton came over and personally greeted us and asked if we were satisfied with the deal and stayed and chatted a bit. I can't say enough good about Willie and the dealership! What a great experience. I would highly recommend Carlton Motorcars and if you go in, ask for Willie! You won't be sorry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Exceptional Salesperson

Mercedes are no doubt quality products. It is the salesperson that makes the dealership. We recently purchased a 2014 E-350 & could not have asked for a more quality professional experience. The one thing that we were so impressed with was the after the purchase communication. You do not find this with other dealerships/salesperson. Numerous phones calls to make sure we were completely satisfied. Mr.Chapman was definitely the selling factor. Because of the professional manner in which he dealt with us we would not hesitate to recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New car purchase

Felt that the purchase of my ML350 was handled in the upmost professional way. They made the whole process very easy and would highly recommend this dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Worth driving from Columbia to buy from Carlton Motors

Everyone in this dealership is courteous, professional and knowledgable. It was a pleasure to work with Willie Fields on the purchase of our 2015 S550. Upon delivery, he spent hours on a tutorial for me and my wife. No question was too trivial (even after being asked and answered several times -- this machine is awesome). We highly recommend Carlton Motors and most especially, Willie Fields.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Buying Experience

We recently purchased a 2014 Mercedes E350 C from Carlton Mororcars and it was a great experience. The salesman knew his product very well and was pleasant to deal with. We ordered the car and that went smooth. I would highly recommend Carlton Motorcars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very satisfied customer!

We recently bought a used E320 from Brian Dotson and have to say that even though we were not buying the most expensive car on the lot, we were treated as though we were! I have bought cars in the past from other dealers and this was by far the best car buying experience ever, very professional and no pressure at all, Brian was very knowledgable about the car we were interested in. I highly recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Endorsement

I've purchased many new and used cars in my 50 plus years of driving, and most all of the dealers and salesmen have treated me fairly & honestly, but I will have to say that my most recent purchase of a 2013 Mercedes from Ric Canova at Carlton Motorcars was my best experiance. Both Ric and Mr Carlton were very nice, and helpful in every way. I will certainly recomend them to my friends and associates. John R. Hannon

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Prompt, courteous, and wonderful service!

I received amazing customer service...making the decision to purchase from Carlton's was certainly an easy one. I was referred to Willie Fields when I was looking to buy a car. Willie was wonderful! He's always willing to work with you to get the best deal for his customers. He goes above and beyond. I live in Myrtle Beach and given that I lived out of town he was very patient in working with me and answering any questions I had over the phone. When we finally arrived to Carlton Motorcars, he had all of the paperwork ready & explained everything as we signed - the service there just can't be beat. We couldn't believe how quickly we were in and out of there in a new ride! I couldn't be more pleased with my car or the experience with Carlton's. Highly recommend this dealership! I'll never car shop anywhere else - Ask for Willie!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Mercedes C350C Purchase

Alex Park was my salesman at Carlton MB of Greenville. Alex is very friendly and exhibits excellent customer service. He is professional and courteous. He is also very knowledgeable and answered all my questions with confidence. I will do more business with this dealership in the future. The general sales manager was also a pleasure to work with. He was very informative and professional also. Overall, this was the best buying experience I have ever had when purchasing a car. I was in and out in a timely manner. Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.