Santa Maria Nissan Mazda

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(11 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(11 reviews)

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5.0

Excellent customer service!!

Excellent customer service!! Quick response. Easy process. Highly recommended.

5.0

Excellent customer service!!

Excellent customer service!! Quick response. Easy process. Highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

They will bend over backwards to get you into a car,...

They will bend over backwards to get you into a car, after that, you are on your own. Their service department is unprofessional and doesn’t follow-through with things as simple as a phone call to tell you they’ve diagnosed your vehicle that they’ve had for 8-9 days.

1.0

They will bend over backwards to get you into a car,...

They will bend over backwards to get you into a car, after that, you are on your own. Their service department is unprofessional and doesn’t follow-through with things as simple as a phone call to tell you they’ve diagnosed your vehicle that they’ve had for 8-9 days.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

Awful Service Department

Service department has trouble diagnosing their own vehicles, makes promises they never intend to keep, and holds on to your vehicle for days. You have to do all the follow up on your own if you ever want to see your vehicle back. Vehicles are also lacking in quality.

1.0

Awful Service Department

Service department has trouble diagnosing their own vehicles, makes promises they never intend to keep, and holds on to your vehicle for days. You have to do all the follow up on your own if you ever want to see your vehicle back. Vehicles are also lacking in quality.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Eric M, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

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5.0

I was very pleased of the outcome of my visit ! Everyone...

I was very pleased of the outcome of my visit ! Everyone was very helpful and Courteous. Jacob my sales rep was the bomb!!!! I highly recommend him to anyone. Thank you for getting me into my new truck !!! I love it 🥰

5.0

I was very pleased of the outcome of my visit ! Everyone...

I was very pleased of the outcome of my visit ! Everyone was very helpful and Courteous. Jacob my sales rep was the bomb!!!! I highly recommend him to anyone. Thank you for getting me into my new truck !!! I love it 🥰

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Jacob Campbell

It?s was a wonderful experience dealing with Santa Maria Nissan. Jacob my salesperson was the bomb !!! Very helpful and considerate to my needs. Thank you so much for helping me get into my new truck !!! Love it !!!

5.0

Jacob Campbell

It?s was a wonderful experience dealing with Santa Maria Nissan. Jacob my salesperson was the bomb !!! Very helpful and considerate to my needs. Thank you so much for helping me get into my new truck !!! Love it !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Susan Piacentini, thank you for your kind review; we are happy to pass along your comments to the team here at Santa Maria Nissan!

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1.0

Not going back

Really bad experience trying to trade in the car I bought from them. They provide offer even lower than auction price after sell you the car for above market value 6 months earlier. Horrible don't go there to waste your money and time.

1.0

Not going back

Really bad experience trying to trade in the car I bought from them. They provide offer even lower than auction price after sell you the car for above market value 6 months earlier. Horrible don't go there to waste your money and time.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jay, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (805) 925-0077 to speak to our manager directly.Please give me a call at my personal number (805)720 2657 thank ypu

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5.0

Great Experience

I just purchased my Mazda 6 here and I love it. These guys made the experience great and were easy to deal with. They never pressured me and thats the reason I went back and bought. I never thought buying a vehicle could be this easy. These guys changed my mind about car dealerships. This is the way to do business! Ill be coming back here for my next one in the future!

5.0

Great Experience

I just purchased my Mazda 6 here and I love it. These guys made the experience great and were easy to deal with. They never pressured me and thats the reason I went back and bought. I never thought buying a vehicle could be this easy. These guys changed my mind about car dealerships. This is the way to do business! Ill be coming back here for my next one in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Nightmare, incompetent staff.

Purchased a 2015 cx5 lemon. Purchase in January 2016 and still dealing with the service department. My patience is over. I want my money back now. I gave the the satisfaction of trying to fix the problem. This dealership is a waste of time.

1.0

Nightmare, incompetent staff.

Purchased a 2015 cx5 lemon. Purchase in January 2016 and still dealing with the service department. My patience is over. I want my money back now. I gave the the satisfaction of trying to fix the problem. This dealership is a waste of time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

The old Bait and switch

I was offered a price in writing from "Chris" the sales rep. When I spoke to him later in the week he said that he didn't mean that price. He also told me the CX-9's get 40MPG, and have a 5000lb towing capacity (upon a basic google search I found out these were gross exaggerations) . Later I spoke to Mike a manager who told me that Chris was not authorized to offer me that price, and even though it was in writing they would not honor it. He even told me to try and contact Mazda corporate and they would tel me the same thing that the dealers set their own prices and they do not have to honor them if a sales rep makes a "mistake". Very shady business practice. How can Mazda support a dealership that allows such poor, unprofessional dealings? If this happens to anyone else I would recommend contacting the BBB to stop this illegal activity.

1.0

The old Bait and switch

I was offered a price in writing from "Chris" the sales rep. When I spoke to him later in the week he said that he didn't mean that price. He also told me the CX-9's get 40MPG, and have a 5000lb towing capacity (upon a basic google search I found out these were gross exaggerations) . Later I spoke to Mike a manager who told me that Chris was not authorized to offer me that price, and even though it was in writing they would not honor it. He even told me to try and contact Mazda corporate and they would tel me the same thing that the dealers set their own prices and they do not have to honor them if a sales rep makes a "mistake". Very shady business practice. How can Mazda support a dealership that allows such poor, unprofessional dealings? If this happens to anyone else I would recommend contacting the BBB to stop this illegal activity.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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1.0

Bate and switch

This was the worst place I ever dealt with. Started out very nice, but would not honor the price they gave me. From the moment I walked in I was given the bate switch, first with the sales person, then with the next sales person and then the next. Note, none of them can approve a deal, only the head sales manager. Carful as so many of them titles of sales manager, but ask can you approve a deal or do they need to go to someone else.. I was quoted a price out the door that was approved but not honored when I was ready to make the deal. They would not listen to me when I said take my car off the table as a trade, just want a simple out the door cash price. Instead, when I would not take a deal that included my car, I was told "Have a nice day, goodbye". On top of that it does take 5 people to sell one car. There sister company next door was also terrible as I went there first by mistake, instead of tell me that the place I wanted was next door, they said the I was to see was busy and they ran a took the car from next door. Terrible, don't go there

1.0

Bate and switch

This was the worst place I ever dealt with. Started out very nice, but would not honor the price they gave me. From the moment I walked in I was given the bate switch, first with the sales person, then with the next sales person and then the next. Note, none of them can approve a deal, only the head sales manager. Carful as so many of them titles of sales manager, but ask can you approve a deal or do they need to go to someone else.. I was quoted a price out the door that was approved but not honored when I was ready to make the deal. They would not listen to me when I said take my car off the table as a trade, just want a simple out the door cash price. Instead, when I would not take a deal that included my car, I was told "Have a nice day, goodbye". On top of that it does take 5 people to sell one car. There sister company next door was also terrible as I went there first by mistake, instead of tell me that the place I wanted was next door, they said the I was to see was busy and they ran a took the car from next door. Terrible, don't go there

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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