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Great confusion and No response.
My husband and I leased a 2014 Kia Soul on June 3rd, 2014 from Ed and Mike at Kia of Greer. We traded in a 2009 Ford Escape. We were at that time very pleased with the salesmanship and although signing the paperwork with Reggie seemed very rushed all seemed to have gone well. It is now June 19th and as of yet our Ford Escape has not been paid off at BB&T and we are expected to make our first lease payment on this new car in July even though we have not received anything in the mail to tell us where to send the new payment nor can we get anyone at Kia of Greer to call us back to explain. Meanwhile BB&T expects to be paid their payment for a car we no longer have (but according to them, still own) on July 2nd and we have no idea where to send the payment for the new car we leased. Hopefully you "Jilly" can help us with this one. Thank you.
Hi Elizabeth, Sorry about this confusion. I can put you in touch with the GM, Ken Duneske, ASAP. If you will either respond to this message or send me an email to firstname.lastname@example.org with your contact information, I'll make sure you hear from someone so we can work this out. Thanks, and I look forward to hearing from you, Jilly Lang
I first got in contact with the General manager when I started looking. My credit is terrible but he went out of his way to help me get approved for a car. He had one of the best salemen help me and he treated me with such respect, it was like Ive known him all my life. I will definitly go back there in the future when it comes time to upgrade.
Hi Andrea, Thank you for your positive feedback about your recent visit to Kia of Greer! I'm so thrilled to hear that our GM and sales staff could take such good care of you. Our main goal is to provide excellent customer service, and it sounds like we achieved just that. If there is anything else we can do for you, please let me know at email@example.com. Thank you again, and enjoy your new car! Jilly Lang, RM for Kia of Greer
Listed but not available
Made an appointment to test drive car. When we got there salesman could not find any keys for the car. No apology was offered for us driving to this dealership and not being able to see the car that we made the appointment to test drive.
Hi there, Please let me apologize for the inconvenience. Your time and satisfaction are valuable to us, and I hate to see that we disappointed you. I have forwarded this to our GM, Kurt Obermeyer, and he is expecting you to contact him in hopes of resolving this issue. His email address is firstname.lastname@example.org. Please let me know if there is anything else I can do for you at email@example.com. Thank you, and again, I'm sorry for the inconvenience, Jilly Lang, RM for Kia of Greer
KIA of Greer - They just don't get any better!
My wife and I walked on to the parking lot and were very politely greeted by McKenzie Goff. "Kenzie" was not only very professional and informative, but a man with a great sense of humor. We give him the highest of ratings. Love this guy! We were introduced to the manager and treated with the utmost of respect. Had us in a new 2014 Forte in no time. We've found our dealership for all future purchases and will highly recommend them to friends and family!
Hi Randy, Wow! What a great review! Thanks so much for your honest feedback. I am thrilled to hear that McKenzie and the rest of us at Kia of Greer took such good care of you. Your satisfaction is so important to us! If there is anything else I can do for you, please let me know at firstname.lastname@example.org. Thank you again, and enjoy your new 2014 Kia Forte! Jilly Lang, RM for Kia of Greer
The easiest buying experience I have ever had
I went online, and tried shopping at my local dealership for a new Optima. When I visited our Kia store, the sales rep I was working with online was not the same as I had to see. He kept trying to pressure me into buying a car that was over my budget and not even the right color. I went back online and found Kia of Greer. First of all, I was totally surprised that I had barely hit the button and I had a price emailed to me and as I was reading it, I received a call from their manager Mark Chaney. This all happened within 4 or 5 minutes. I explained what I had gone through at my local dealer and he assured me that the price he was quoting would be exactly what I would see when I got there. A little hesitant, I drove over and met with Mark. He introduced me to one of his internet team Sam. Sam showed me the car, we drove it and I bought it. Everything was exactly what Mark said it would be, and they are the best experience I have ever had. I will be buying a car for my grandson this fall, and will definitely call Mark and Sam.
Thank you for shopping with Kia of greer!
I had a blast purchasing my car from this dealership, my salesman mckenzie goff was awesome and went above and beyond to find me the car i wanted. I will be returning to this dealership for all my automotive needs from here on. Thanks kia of greer!! You guys rock!!!
Hi Amber, I'm so glad to hear this about McKenzie! We really pride ourselves on customer satisfaction at Kia of Greer. Please let me know if I can do anything else for you. My email address is email@example.com. Thanks again, and enjoy your car! Jilly Lang, RM of Kia of Greer
By FAR the best car Sales person ever!! Gregg T
I went to Kia of Greer to look at the Kia Optima's but not with intentions of making our purchase that day. I did not think that I would be able to get a new car as I had just graduated collage and just started work a couple months ago. I had a SUV to trade in and Well, Gregg T. saw to it that I was able to trade it in with no problems and drive off with my new car that day. The purchase was very smooth and Gregg explained everything to me and took his time like no one else mattered but me. I will send all my friends and family to see him in the future. Many thanks to Gregg Tolerico for his help in making my 1st NEW car purchase possible. Thanks Gregg T.
Hi Brittany, Thanks for your feedback! I'm so glad to hear that Gregg took good care of you at Kia of Greer, where your satisfaction is so important to us. Please let me know if there is anything else I can do for you. My email address is firstname.lastname@example.org. Thanks again, and enjoy your Kia Optima! Jilly Lang, RM for Kia of Greer
I have bought many cars from a lot of places. This by far was the best experience I have ever had. Great price, top notch customer service, and a great service department. I will be buying all of my cars from Kia of Greer.