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Reviews

Average Ratings

3.3
95 lifetime reviews. Includes reviews of Crown Dodge of Fayetteville from DealerRater.com
  • Great service, No hassel

    After a week of getting the runaround from other dealers and rasing price I clearly said I did not want to go over. The Crown Dodge crew honored m...

    Dealer Response

    Thank you so much for taking the time to write a review. We want to personally thank you for your business and let you know it was a joy to work ...


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    After a week of getting the runaround from other dealers and rasing price I clearly said I did not want to go over. The Crown Dodge crew honored my price plus gave me even a better price. Straight to the point.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to write a review. We want to personally thank you for your business and let you know it was a joy to work with you. I am glad you finally found us, we will never give you the run around or inflated pricing. We will always work to give our customers the best deal.


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  • Service
    March 29, 2017

    I am very disgusted and disappointed with the service I received on Friday, I schedule my appointment a week before the scheduled date. I arrive...


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    I am very disgusted and disappointed with the service I received on Friday, I schedule my appointment a week before the scheduled date. I arrived at the facility before 7:30am. Spoke with service advisor (Ashley) and explained what is the problem and the airbag recall. Around or about 2:15pm, I called the shuttle driver to come and get me from my home, so I can find out what's going on with my vehicle because I had not heard from the service advisor since that morning. The driver looked for Ashley, then she ask for my number with a message for Ashley to call me. An hour later, Ashley calls and the first thing she says is there was problem getting my vehicle in the bay and she couldn't find my name as to me having appointment: red flag went up for me. After that, she explain the diagnosis from the mechanic and she quoted cost for repairs, no part prices or labor cost was mentioned; just a flat quote over a thousand dollars. . I arrived back to the service department at 4:20pm, vehicle still in the bay and no Ashley at her desk. I received my key at 4:50pm, then I left. I don't know what your mechanic did inside my vehicle but there is three (3) screws laying on my floorboard, and airbag light is still on. Makes me wonder what kind of service the customers are getting at your facility.

    Does not recommend this dealer
    Came in for service or repair

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  • Overall Experience
    March 20, 2017

    Thank you Crown Dodge! I live in SC and knew I would have to drive to get there, so I called. The sales manager (Justin) got a deal together and g...


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    Thank you Crown Dodge! I live in SC and knew I would have to drive to get there, so I called. The sales manager (Justin) got a deal together and gave it to Alan...two of the most professional and courteous men I've ever dealt with in the Auo industry. They helped us get the deal done, and have even checked up on us. I would DEFINITELY recommend Crown Dodge to anyone that could get there!

    Does recommend this dealer

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  • Customer Service
    March 6, 2017

    I did not have a long wait at the dealership. The staff did an excellent job ensuring I got the services needed for my car.


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    I did not have a long wait at the dealership. The staff did an excellent job ensuring I got the services needed for my car.

    Does recommend this dealer
    Came in for service or repair

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  • Customer care not the utmost importance.

    I used Crown Dodge back in early 2004, the customer service was satisfactory and from what I remember the transaction went without a hitch. Howeve...

    Dealer Response

    We would appreciate working with you to understand how we can better help you. Please give us a call at 910-498-0506 about your review and latest ...


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    I used Crown Dodge back in early 2004, the customer service was satisfactory and from what I remember the transaction went without a hitch. However, this time around was completely a different story. Customer service was not on top of their priority and instead their blatant goal of pushing vehicles out the door quickly was their main objective. I will definitely not use or recommend this dealership to anyone.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We would appreciate working with you to understand how we can better help you. Please give us a call at 910-498-0506 about your review and latest visit. Thank you.


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  • Customer care not the utmost importance.

    I used Crown Dodge back in early 2004, the customer service was satisfactory and from what I remember the transaction went without a hitch. Howeve...

    Dealer Response

    We would appreciate working with you to understand how we can better help you. Please give us a call at 910-498-0506 about your review and latest ...


    Show Full Review

    I used Crown Dodge back in early 2004, the customer service was satisfactory and from what I remember the transaction went without a hitch. However, this time around was completely a different story. Customer service was not on top of their priority and instead their blatant goal of pushing vehicles out the door quickly was their main objective. I will definitely not use or recommend this dealership to anyone.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We would appreciate working with you to understand how we can better help you. Please give us a call at 910-498-0506 about your review and latest visit. Thank you.


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  • Thank you Samantha at Crown dodge!
    January 20, 2017

    THank you very much Samantha in Sales! Samantha was so approachable, courteous, and professional. She helped me find my new wheels with no problem...


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    THank you very much Samantha in Sales! Samantha was so approachable, courteous, and professional. She helped me find my new wheels with no problem. She knows her stuff and worked hard to get me what I wanted at the best deal ever. I know paper work can take time but with her and crown dodge I did not sit there for hours on end waiting like my other experiences at other dealerships. Once again Thank You! I would recommend crown dodge to friends and family!

    Does recommend this dealer

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  • Sucks
    January 4, 2017

    They got me into a car very fast that's it . The professionalism isn't there at all . They lost all my financial paper work and continue to call m...


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    They got me into a car very fast that's it . The professionalism isn't there at all . They lost all my financial paper work and continue to call me asking for me to bring it in again that's not my responsibility. I wouldn't recommend anybody to go there . All they want is money

    Does not recommend this dealer

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  • Great service

    I was truly pleased with my service and I'm trusting them with a great quality car! They have great patience!


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    I was truly pleased with my service and I'm trusting them with a great quality car! They have great patience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • GO ELSEWHERE!!!! ANYWHERE ELSE!
    October 26, 2016

    Beware of this dealership! Have always had just an ok experience been using them since we bought our charger,until 2 months ago when it all got wo...


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    Beware of this dealership! Have always had just an ok experience been using them since we bought our charger,until 2 months ago when it all got worse. NEVER AGAIN will I go there!! Worse experience ever!!! I ALWAYS had to take my car back after services up to 3 times for the same problem but 2 months ago I needed a shuttle service and the woman went off about how far she had to drive me home. I called her manager the guy said he wanted me to talk to his boss about it but nothing ever happened. So not only is the work on your car terrible so is management. If you have a problem don't expect it to be fixed. GO ELSEWHERE!!!!!!!!!

    Does not recommend this dealer
    Came in for service or repair

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