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Reviews

Average Ratings

4.5
38 lifetime reviews.
  • Best Car Buying Experience in 50 years

    My mother does not have an email address so she asked me to extend her sincere gratitude of thanks to the Cross Creek Subaru staff for their kindn...

    Dealer Response

    To Kevin and your mother, Ms. Evelyn, We thoroughly enjoyed working with you both and so appreciate your kind words and recommendation! We are so ...


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    My mother does not have an email address so she asked me to extend her sincere gratitude of thanks to the Cross Creek Subaru staff for their kindness and professionalism in making her car purchase such a pleasant experience. Her and I would like to especially point out our sales woman, Emily Bracey. The kindness and at ease feel you gave my mother during this process was nothing less than outstanding. She had been nervous for a week coming into this process because her experiences in buying vehicles over some 45-50 yrs has always been something less than pleasant. From the time we walked in unannounced and unscheduled, Emily took away from her already engaging schedule and literally treated us like family. She made sure that my mother got exactly what she wanted in the way of options on the car. My 79 yr old mother was so afraid she was going to be “bullied” into buying something else. From the time mom told Emily what she wanted, Emily put her towards that vehicle. It allowed my mother to “breathe with a sigh of relief” that she didn’t have to have her guard up. It was, by far, the most pleasant car buying experience that either of us have ever been through. I will absolutely seek out this dealership for my next car purchase and I will express to everyone I know that this is the dealership to do business with. The Subaru product is a great one. When you add this type of customer service to it, it is a major win for the manufacturer and the buyer. From top to bottom, this is exactly how a car buying experience should feel. Thank you all so much again. Sincerely, Kevin (son) Evelyn (mother)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    To Kevin and your mother, Ms. Evelyn, We thoroughly enjoyed working with you both and so appreciate your kind words and recommendation! We are so happy to hear you felt like you were treated like family and not just another number, because here at Cross Creek, you are family to us! We can't wait to see you both again soon!


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  • Awesome Service Department

    I highly recommend Cross Creek Subaru's Service Department and especially Frank Rees. Frank is a no-nonsense, tell it to you straight, and most im...


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    I highly recommend Cross Creek Subaru's Service Department and especially Frank Rees. Frank is a no-nonsense, tell it to you straight, and most importantly honest service representative. I have been to Cross Creek several times to have work done on my 2010 Forester and while all the experiences have been great, working with Frank is a real pleasure. His bottom line is your satisfaction.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Awesome service

    I had a great experience here, I highly recommend buying from this establishment they are very professional and won't try to screw you over.

    Dealer Response

    Mr. Smith, Thank you for your positive review! We pride ourselves here at Cross Creek Subaru in our promise to be a dealership of transparency in...


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    I had a great experience here, I highly recommend buying from this establishment they are very professional and won't try to screw you over.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mr. Smith, Thank you for your positive review! We pride ourselves here at Cross Creek Subaru in our promise to be a dealership of transparency in order to build long lasting relationships with our customers and to ensure they have an exceptional experience! Don't forget to take advantage of our referral program! We hope that if you are in the Fayetteville area again, you will stop in and visit us.


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  • Bad end

    I bought a used car from them a year ago and they were very courteous and helpful. Now my wife is trying to get her car appraised and has been in ...

    Dealer Response

    Hello Jacob, We would like to sincerely apologize for your wife's experience. Here at Cross Creek Subaru, it is our goal to provide a truly excep...


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    I bought a used car from them a year ago and they were very courteous and helpful. Now my wife is trying to get her car appraised and has been in 4 separate times and they keep sending her away saying they are busy. She has been trying to work around her work schedule and our sons daycare to meet with them and everytime she calls to see if it is a good time, they always say yes, and she shows up and waits then gets sent away. I called and talked to the manager John who was both very short and rude, cutting me off and not even pretending to care about what we had to say. I understand that this is not a priority to them but being a dealership this is part of their job. Really irritating and disappointing. I know she isn't buying a car but as a previous customer, or just a customer in general, I would at least like to be treated with respect.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Jacob, We would like to sincerely apologize for your wife's experience. Here at Cross Creek Subaru, it is our goal to provide a truly exceptional experience for each customer before and after their purchase. Please contact us so that we can ensure you the exceptional experience we strive for and help you with your appraisal needs. John McHann General Sales Manager Cross Creek Subaru


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  • Great experience

    The staff and selection at Cross Creek Subaru is phenomenal. This was my first car buying experience, and I was intimidated to go through the proc...

    Dealer Response

    Thank you so much for your recommendation and review. We are proud to have Mrs. Rhines on our staff. We agree she is an excellent addition to our ...


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    The staff and selection at Cross Creek Subaru is phenomenal. This was my first car buying experience, and I was intimidated to go through the process. Though once I got there Leidy Rhines helped me and answered my questions. I appreciated that if she didn't know the exact answer to a question she admitted she did not know, then she found the answer and told me in a timely manner. The process was very transparent, the way car buying should be. I would recommend this dealer to anybody.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your recommendation and review. We are proud to have Mrs. Rhines on our staff. We agree she is an excellent addition to our team. We are so pleased to hear that she made your first car buying experience so wonderful! If you have any additional questions, we hope you would also we feel comfortable to reach out to us!


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  • Cross creek subaru

    We loved working with your General Manager John and everyone in the Service Dept.

    Dealer Response

    Doug thank you for your review and recommendation! We are glad to hear that your visit for service was enjoyable! We hope to see you again!


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    We loved working with your General Manager John and everyone in the Service Dept.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Doug thank you for your review and recommendation! We are glad to hear that your visit for service was enjoyable! We hope to see you again!


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  • Recall Review

    After scheduling an appointment for 7 am and being told it would take half a day to repair the passenger side airbag that had been recalled, it to...

    Dealer Response

    Hey Steph, We do realize that you have already spoken with our Fixed Ops manager, Jay Barr, and resolved this issue before moving out of country,...


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    After scheduling an appointment for 7 am and being told it would take half a day to repair the passenger side airbag that had been recalled, it took an entire day. When I came in to check on it at 1 pm, no work had been done and no one was working on any of the cars in the bays.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hey Steph, We do realize that you have already spoken with our Fixed Ops manager, Jay Barr, and resolved this issue before moving out of country, however, when you return, if you are located in the Fayetteville area again, we do hope that you would give us the opportunity to earn your business again. Sincerely, Cross Creek Subaru Management


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  • Leidy Rhines

    Buying from crosscreek was as easy and painless as any buying experience I have had. Every question or concern I had was laid to rest by Ms Rhi...

    Dealer Response

    We appreciate your review and recommendation! Mrs. Rhines is an excellent asset to the team, so we plan to keep her around! When you're ready to b...


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    Buying from crosscreek was as easy and painless as any buying experience I have had. Every question or concern I had was laid to rest by Ms Rhines effectively as well as quickly as possible. When next I purchase a new auto I just hope she will be my agent again. Thanks to her and John for all their help and hard work.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your review and recommendation! Mrs. Rhines is an excellent asset to the team, so we plan to keep her around! When you're ready to buy your next car, we will make sure to have her available to help you again! Until then, please feel free to stop in and say hello!


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  • Buying Experience

    Ava seems to be a caring sales agent, eager to answer any questions, and willing to explain any process that you aren't quiet familiar with. If sh...

    Dealer Response

    Mr. Massengill, Thank you for your review and recommendation of our dealership and Ava! We agree, she truly cares about all of her customers and e...


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    Ava seems to be a caring sales agent, eager to answer any questions, and willing to explain any process that you aren't quiet familiar with. If she isn't clear on a certain process, she will find someone that is.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mr. Massengill, Thank you for your review and recommendation of our dealership and Ava! We agree, she truly cares about all of her customers and enjoys giving them the best information! We look forward to seeing you again soon!


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  • Top shelf dealer

    I've been a customer off & on for about 25 years. Body shop is excellent as well as the sales staff. Highly recommend Cross Creek Subaru!!

    Dealer Response

    We are so proud to have such a loyal customer and are honored to have your recommendation! We look forward to seeing you again soon!


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    I've been a customer off & on for about 25 years. Body shop is excellent as well as the sales staff. Highly recommend Cross Creek Subaru!!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so proud to have such a loyal customer and are honored to have your recommendation! We look forward to seeing you again soon!


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