Wife and I leased a car on 10/13- 2 months later the paperwork is still not complete, they still have not paid off our trade-in, and we've signed... 3 different sets of lease paperwork because each one is erroneous. CJ has to be prodded over and over to get any sort of response- overall the worst car buying experience I've ever dealt with. Do not recommend.
In shopping for a used Subaru with low milage I found, with Ardy Reed's help, a really nice basic 2017 model with great financing. She's provided great... service and follow-up and we still love our Outback after one month and 2000 miles over a wide range of paved and unpaved road conditions.
Thanks for the feedback. We strive to provide excellent service to our customers at Garcia Subaru East. You really made our day today.
Custom ordered a car from Ryan. I was kept up to date every step of the way. The car arrived and they not only gave me a bit more for my trade than originally... quoted, they also set me up with an insurance agent that saved me almost $50.00 a month over my previous insurance companies quote. Couldn't be happier and will do business again.
I am extremely grateful for our experience at Garcia Subaru East. With the help of Ardy, we were able to walk away feeling satisfied about the price we... paid for our used car. She followed up with me in the days after purchasing the car to make sure I was 100% satisfied. Great service!!
Thank you very much for sharing these comments. We always love to receive great feedback!
This place is different from other car dealerships. Good experience. No pressure and educational approach. Showed me the difference of Subaru from other... awd vehicles. I also appreciate the follow up. Ardy was great!
We appreciate you sharing your experience. Our team is always happy to help. We hope that you'll consider us again!
I ended up purchasing a 2016 wrx sti limited. Of course i had to wait more than a month for the car to arrive but worth the wait. Lenny was the salesman... who helped me out with the purchase. Hes a genuinely good guy, was very helpful and got me top dollar for my trade in. Very good experience with this dealer as well as Garcia Honda where i purchased my other vehicle brand new. Never once did i feel pressured to buy and i got a great deal on both vehicles.
Customer Service: At first I thought it was great. They were calling me, keeping me informed. I had wanted to order a Subaru BRZ in December, they told... me they had someone back out on a preorder. I figured I'm in luck! Seriously, sales guy was keeping me in the loop, I was ecstatic. I made the hour and a half drive to come see them. I sent them pictures of my car, copies of the maintenance records, and a CarMax appraisal from 2 weeks ago. They said they would match the CarMax price for my trade in on the BRZ. Things were looking up. Until I realized they were just pulling a fast one on me. Once I arrived there, they looked my car over in person, and agreed they could still match the CarMax offer on my car. I figured great, I'll pay sticker on the BRZ (since it was such a new car) and they will give me what I was going to get at CarMax for my car, simple! I told them I had to get all my stuff from my car out (just went to Costco). Since the BRZ was significantly smaller than my car, I told them I would go home and we'd come back the next day after work and swap cars and finalize the paperwork. I then come back the next night and Ryan Newhall wasn't there anymore, and James Curvin took over. He had told me that according to Ryan, they could now only offer me $4750 LESS than what we had agreed to in the emails and the night before for my trade in. They were dead set on it stating that they wouldn't honor the Carmax offer anymore because it had expired a week ago. (Car values don't plummet $5k in a week...). I was in love with this BRZ however, it was with the exact options I wanted, color, you name it. So I said fine, you can steal my car, as long as I can own this car I've been dreaming about. All was well until we started doing the paperwork and it turns out they wanted $1250 OVER sticker, as if they weren't already stealing my car basically. So I had come up originally told one price for both the BRZ and my car over email and phone, and then swindled and almost signed paperwork showing them trying to STEAL just over $6000 from me. I can't do business with a dealer like that. I promptly notified Subaru of America and they arranged for me to get another BRZ delivered from a different dealer, at invoice pricing and they gave me my promised trade in value for my car. That's the only reason I even got a BRZ and would even consider a Subaru ever again. Friendliness: Overall they began as friendly. But as the night went on and the second night came around, it was clear that they had no intention of sticking to the prices they had emailed and talked to me about. They originally were very friendly and hospitable, but towards the end they seemed like they would rather get me out of there because I realized how dishonest they were and started complaining. Overall Experience: I'd have to put this as my overall WORST experience I've had with a dealer by far. I've dealt with many dealers in buying new and used cars, but this one takes the cake. Garcia Subaru is honestly the worst dealership I've encountered. They don't have great inventory, they will give you one price on paper and lie about it the next day and refuse the acknowledge it. You don't want to deal with a dealer being that shady. According to Subaru of America, that was the third time that's happened that year. And that's just people who complained. I know half the people would just walk right on out of there like I should of once they found out what they were trying to pull. Price: Honestly their prices are below average. They are terrible for the region. You can have the exact same car delivered within 2 days for thousands less than they charge. They rarely go below sticker, and in this day and age, that's rare. They feel that because they are almost the only show in the state they can do what they want. I'm surprised they've even stayed open this long. TLDR: Ryan Newhall lied about the pricing. Subaru of America agrees with me on that. And James Curvin will swindle you.