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Reviews

Average Ratings

4.6
30 lifetime reviews. Includes reviews of Garcia INFINITI from DealerRater.com
  • Exceptional service, great people

    I learned about the folks at Garcia Infinity from my good friends who highly recommended I see them to buy my first luxury car. Patrick, Tosh and ...


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    I learned about the folks at Garcia Infinity from my good friends who highly recommended I see them to buy my first luxury car. Patrick, Tosh and Tony (at service, repairs) made my experience at Garcia Infinity one of the best I've ever had in terms of buying a car. Before landing at Garcia, I had visited many luxury dealerships, only to be treated like a number. At Garcia, I was approached with respect, care and exceptional professionalism from the first moment I walked into the dealership to test drive a car. Most dealerships treat you like a customer, someone who represents sales and dollars. Not at Garcia....it is clear that Patrick and Tosh enjoy their work, genuinely enjoy their product and hold their customers in high positive regard.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor manager and general manager performance
    April 5, 2017

    We were told a 2013 fx37 was 22,000.00, one owner on a lease and they had done all the service. We test drove it and decided to buy. Price raised...


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    We were told a 2013 fx37 was 22,000.00, one owner on a lease and they had done all the service. We test drove it and decided to buy. Price raised 7,000.00 dollars due to miscommunication. We accepted that price after much discussion between my wife and myself. We were about to sign. And discovered it had two owners and was not a lease. The general manager would not do anything further for us. I tried to shake his hand. He wouldn't shake. I was leaving with my back turned and he yelled, "Get the xxxx out of my dealership." We did leave. Never to return. We were made to feel that we were at fault for their miscommunications. Mistakes happen. It matters on on how you correct them. The car was beautiful but the management was phony and ugly.

    Does not recommend this dealer

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  • Satisfied
    January 19, 2017

    Patrick Rich and Patrick Hornef guide me very well to buy a new Infiniti 2016 very smooth drive i recommended my family member as well


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    Patrick Rich and Patrick Hornef guide me very well to buy a new Infiniti 2016 very smooth drive i recommended my family member as well

    Does recommend this dealer

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  • Amazing Experience
    January 19, 2017

    Amazing Experience with Patrick Hornef and Patrick Rich Enjoyed my dream car thanks garcia infiniti for such a great and pleasured experienced wit...


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    Amazing Experience with Patrick Hornef and Patrick Rich Enjoyed my dream car thanks garcia infiniti for such a great and pleasured experienced with you. Our family is totally satisfied with the new car

    Does recommend this dealer

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  • Always a guest
    December 10, 2016

    Garcia Infiniti provides superior customer service. We have purchased two cars from them and have always felt more like a guest than just a custo...


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    Garcia Infiniti provides superior customer service. We have purchased two cars from them and have always felt more like a guest than just a customer. We never felt pushed or pressured, but rather led through a learning process about who we are and what we need and then matched with a vehicle to meet those needs and our budget. Patrick Hornef was particularly helpful. Kind, interested, and expert. Always looking after us and answering questions before we had to ask. Margo was fun and engaging. When we came in for service, everyone greeted us and our car was serviced quickly. The environment there is clean and comfortable. We would definitely recommend the product line too. We love our car.

    Does recommend this dealer

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  • 3rd Infiniti purchase from Garcia....
    December 10, 2016

    This is my 3rd new car purchase from Garcia Infiniti. All three times I have worked with Patrick. He has always carefully listened to me and ma...


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    This is my 3rd new car purchase from Garcia Infiniti. All three times I have worked with Patrick. He has always carefully listened to me and made honest recommendations that fit my needs. He has been very straight forward and honest to deal with. Patrick will remain the only car salesman I fully trust and I am sure I will continue to buy from as long as he remains there. The salesman is only one link in the chain. I would also like to say working with Margo on the finance side was great. She did not rush me through the process and allowed me the time I needed to read through the documents, while again answering any questions I had. Due to us closing on this car after the dealership had already closed, there were several things she promised to address the next business day. She fulfilled all of those commitments in a timely manner. Lastly, I would like to give a shout out to the Garcia service team. This car has not been serviced by them yet, but as stated, it is not my first car from them. They provided all of the maintenance on the 2014 I traded and will certialy be handing all on the maintenance on this one as well. He has always been great to work with. While I can say I have worked with several different service writers of the past 3 years (all did great), the one I usually work with and only name I can remember is Leonard. He has always been very helpful and done his best to get me in and out as quickly and efficiently as possible. The exceptional service across all departments I have received from the whole Garcia team is why I now deal with them exclusively.

    Does recommend this dealer

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  • This is an amazing sales team!
    December 8, 2016

    I have only had two Infiniti's in the past 3 years and both are due to the honesty, integrity, and sincerity of Patrick Hornef at Garcia Infiniti....


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    I have only had two Infiniti's in the past 3 years and both are due to the honesty, integrity, and sincerity of Patrick Hornef at Garcia Infiniti. Patrick is a consummate sales person i. e., friendly, genuine , knowledgeable, and infinitely patient. Patrick not only met but exceeded my requirements for owning and financing an Infiniti. He stayed with me through the entire process. I think Patrick is a reflection of the type of staff this dealership has and I would recommend Garcia Infiniti as a group to anyone interested in owning an Infiniti.

    Does recommend this dealer

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  • Patrick Hornef was very bad sales agent stay away
    December 5, 2016

    Requested a quote online. Got a call within minutes to explain the process and how to put an order in. Patrick Hornef was good and friendly at tha...


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    Requested a quote online. Got a call within minutes to explain the process and how to put an order in. Patrick Hornef was good and friendly at that point. Arranging my car pick up was critical and on a tight timeline. Was informed it could be done and I was more than happy with that. Waited several hrs and called back to see if I could get an update. Patrick proceeded to tell me that my order was received but it would take at minimum 1 day to 3 to find a truck to transport my vehicle. Was rude and impatient that I called back so quickly. After the call I called other companies and they said they could find me a car within a few hrs. So I called Patrick back to cancel the order since I was on a very tight timeline. Patrick Hornef was very rude on this call and snarky that I shouldn't expect to be helped on my timeline. He offered no more assistance and hung up very rudely. Patrick Hornef was very bad sales agent stay away

    Does not recommend this dealer

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  • Patrick are the best
    August 23, 2016

    Patrick are the best. From the first phone call with Patrick to leaving with my car I could have not been happier. Patrick was courteous, attentiv...


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    Patrick are the best. From the first phone call with Patrick to leaving with my car I could have not been happier. Patrick was courteous, attentive and not pushy. If it wasn't for his I wouldn't have even purchased my car . He made the whole experience easy and hassle free. I will be back when I purchase my next car and will ask for Patrick! He???s a keeper!!!

    Does recommend this dealer

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  • Best expectations always met
    August 19, 2016

    Best expectations always met, but exceeded by the team at Garcia Infiniti. I will recommend anyone who needs to get a good new vehicle and don't w...


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    Best expectations always met, but exceeded by the team at Garcia Infiniti. I will recommend anyone who needs to get a good new vehicle and don't want the hassle of big dealers. I will love this Patrick Hornef for many years to come and will be buying the next car there for sure.

    Does recommend this dealer

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