Mercedes-Benz of Albuquerque Hours
Mercedes-Benz Porsche Audi of Albuquerque has proudly been serving the Albuquerque metro and surrounding areas for many
years. We value excellence by treating the needs of each individual customer with paramount service. We understand that you have high expectations when it comes to purchasing and servicing luxury vehicles, so allow us to demonstrate our commitment to excellence to you! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. Call to schedule a personal appointment with one of our experienced staff members, today, and drive away in luxury!
"Where Luxury and Excellence come Standard"
This dealership has the worst customer service ever. I took my car into have a faulty part replaced on Friday. It is a week later and I still do not have... my car back. Everyday they promise that it would be tomorrow and still no car. I was disconnected when I called to check on the status of my car and when I finally reached someone they promised to call me back. i am still waiting for that call. Evidently my car is too dangerous to drive because of the faulty Mercedes parts so much so that Mercedes extended the warranty on it for a car that is 12 years old. I have owned several Mercedes prior to this one but this will be my last. Save your money and buy a Lexus!
Walked into the dealership to order a car. Slam-dunk sale, replacing another MB. Knew what I wanted. Configured the car, paid a deposit and waited and... waited and waited. Checked with the dealership - orig salesman quit. New sales guy - oh yea, should be in by July. 3 weeks later get a call. Oops the orig sales guy never placed the order, Tries to roll me into a car that doesn't come close to what I ordered. 2nd guy quits 3rd guy comes in says car i want can be ordered, but 2019 come in all wheel drive only. But we have these cars on the lot that we can sell you or you can wait until a 2019 can be ordered. Delivery time Dec. Almost a year after the orig car was ordered. Nope - refund my deposit. Still waiting, no response from dealership when I want to know where it is...Avoid this place at all costs.
We found the car we wanted and the buying experience was pleasant and efficient
We had to have our Mercedes Sprinter Motor Home towed to this dealer. From the 1st phone call to the service department they were very courteous and concerned.... When we arrived with our vehicle in tow we were assisted immediately by Bryan and Jace, given a loaner car and Jace even went out of his way to call a nearby hotel to make arrangements for us and our 2 dogs for accommodations. Highly recommend this service department.
I purchased a certified car from this dealer. Great communication with the internet sales rep and the finance office. MB offered better financing terms... than my local bank. I had a short layover in Albuquerque, the salesman took the car to the airport very early in the morning for a text drive. The dealership was flexible with vehicle delivery (they stored the car for over a month). Only one hitch, I specifically asked (via email) if the car was equipped with Bluetooth streaming audio. They answered "Yes", but in fact the car had Bluetooth connectivity for the phone, but NOT for wireless music streaming. Overall this was a very positive experience, as expected from a Mercedes dealer!