Crown Chrysler Dodge Jeep of Cleveland

4.9
(1,926 reviews)
Visit Crown Chrysler Dodge Jeep of Cleveland
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 2:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm 7:30am–2:00pm
Sunday Closed Closed
2023 state dealer award View 16 awards
2023 state dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

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New (888) 481-4168 (888) 481-4168
Used (888) 481-5709 (888) 481-5709
Service (888) 481-5705 (888) 481-5705

Inventory

See all 183 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2014.
We consider our commitment to being a responsible corporate citizen and neighbor a hallmark of our commitment to the community. We care about our community like you do because we live and work here. Supporting the education system through partnerships with local school districts is another key ingredient of the Crown Automotive commitment to the community. No matter what you're looking for Crown Chrysler Dodge Jeep and Ram hopes to find a way to provide it for you and we think we can do it in a Better Way. That's why we truly feel we're The Better Way to Buy.
The Better Way to Buy!

Service center

Phone number (888) 481-5705

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
7:30am–2:00pm
Sunday
Closed

Meet our employees

View all 69 employees View less employees

Reviews

4.9
(1,926 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Chrysler Dodge Jeep of Cleveland from DealerRater.

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5.0

Wonderful to work!

Wonderful to work! Berry was responsive and extremely helpful. Will definitely use them in the future.

5.0

Wonderful to work!

Wonderful to work! Berry was responsive and extremely helpful. Will definitely use them in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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5.0

Got a great deal on my trade in.

Got a great deal on my trade in. Berry was easy to work with and he made sure the Rubicon had all the specs I wanted.

5.0

Got a great deal on my trade in.

Got a great deal on my trade in. Berry was easy to work with and he made sure the Rubicon had all the specs I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Jon, We greatly appreciate you for leaving Berry this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that Berry could provide you with top notch service. We are delighted to know that he was easy to work with. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new Jeep Rubicon- behalf of the entire Crown Chrysler Dodge Jeep Ram Cleveland team!

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5.0

Berry was very helpful and curious a very fine down to

Berry was very helpful and curious a very fine down to earth man. Very satisfied with crown thanks Berry Snyder

5.0

Berry was very helpful and curious a very fine down to

Berry was very helpful and curious a very fine down to earth man. Very satisfied with crown thanks Berry Snyder

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Raymond, We are grateful for you leaving Berry this wonderful review! We are thrilled to hear that Berry took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he was very helpful, courteous and down to earth. Please drive safely and do not hesitate to let us know how we may be of further service to you.

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5.0

Experience was good .

Experience was good . Nice facilities friendly people. Service lasted a long time but I had a lot done.

5.0

Experience was good .

Experience was good . Nice facilities friendly people. Service lasted a long time but I had a lot done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Chris, Thank you so much for leaving us this terrific review! We are glad to hear that our team took stellar care of you and your automotive needs. We are happy to know that they were friendly. Please do not hesitate to let us know how we may be of further service to you.

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5.0

Berry ,our salesman, was with us immediately and was very

Berry ,our salesman, was with us immediately and was very friendly. As we looked at cars a casually talked to us without pushing found out what we were looking for and had us in the right vehicle very quickly. He whole process was smooth and without stress.

5.0

Berry ,our salesman, was with us immediately and was very

Berry ,our salesman, was with us immediately and was very friendly. As we looked at cars a casually talked to us without pushing found out what we were looking for and had us in the right vehicle very quickly. He whole process was smooth and without stress.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

David, Providing impeccable service is so important to us here at Crown Chrysler Dodge Jeep Ram Cleveland and we are glad that Berry's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was very friendly. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you. Congratulations on your new vehicle- behalf of the entire team!

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5.0

Jacob was the best and helped me in so many ways.

Jacob was the best and helped me in so many ways. He made sure the deal got done and went through

5.0

Jacob was the best and helped me in so many ways.

Jacob was the best and helped me in so many ways. He made sure the deal got done and went through

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Marino, Thank you so much for leaving Jacob this amazing review! We are so appreciative of the opportunity to work with you and we are glad that Jacob could provide you with exceptional service. We are happy to know that he was the best and helped you in so many ways. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Crown Chrysler Dodge Jeep Ram Cleveland team!

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5.0

Excellent experience from my initial contact to my

Excellent experience from my initial contact to my purchase of a 2023 Gladiator. They went above & beyond my expectations. A 10 out of 10. The price was Boss!

5.0

Excellent experience from my initial contact to my

Excellent experience from my initial contact to my purchase of a 2023 Gladiator. They went above & beyond my expectations. A 10 out of 10. The price was Boss!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are grateful for you leaving us this wonderful review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with 5-star service. We are pleased to know that they went above and beyond your expectations. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new 2023 Jeep Gladiator- behalf of the entire Crown Chrysler Dodge Jeep Ram Cleveland team!

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1.0

Well it's like any other dealership it's all good until

Well it's like any other dealership it's all good until you go there and fill out all the paperwork and you have a 630 credit score not to here congratulations but to here oh I'm sry we can't help you and they blame it on the lender when really it the dealership that has there nose in the air thanks but no thanks bad bad bad bad.

1.0

Well it's like any other dealership it's all good until

Well it's like any other dealership it's all good until you go there and fill out all the paperwork and you have a 630 credit score not to here congratulations but to here oh I'm sry we can't help you and they blame it on the lender when really it the dealership that has there nose in the air thanks but no thanks bad bad bad bad.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Thank you for your review on your experience at our dealership. I do apologize for any issues you may have had. At your earliest convenience please phone me directly so that we may discuss the issues you had receiving finance. Sincerely, Dan Good General Manager

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5.0

Great service by the sales department.

Great service by the sales department. Gilberto Gonzalez Was my guy and went above and beyond to meet my buying experience.

5.0

Great service by the sales department.

Great service by the sales department. Gilberto Gonzalez Was my guy and went above and beyond to meet my buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Larry, We greatly appreciate you for leaving Gilberto this remarkable review! We are honored to have had the opportunity to work with you and we are glad that Gilberto could provide you with top notch service. We are delighted to know that he went above and beyond to meet your needs. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Crown Chrysler Dodge Jeep Ram Cleveland team!

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5.0

Took my jeep in because of a problem I was starting to

Took my jeep in because of a problem I was starting to have with what is called the death rabble in the front. Talked with Nicole Moon it and she knew exactly what I was talking about. She kept in touch with me while they ordered the part and finally got it fixed.

5.0

Took my jeep in because of a problem I was starting to

Took my jeep in because of a problem I was starting to have with what is called the death rabble in the front. Talked with Nicole Moon it and she knew exactly what I was talking about. She kept in touch with me while they ordered the part and finally got it fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, We are grateful for you leaving Nicole this flawless review! We are thrilled to hear that Nicole took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that she knew exactly what she was talking about and kept in touch with you while she ordered the part and got your vehicle fixed. Please drive safely and do not hesitate to let us know how we may be of further service to you.

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