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Crown Chrysler Dodge Jeep of Cleveland

(755 reviews)
2023 state dealer award
View 16 awards
2023 state dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(755 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Chrysler Dodge Jeep of Cleveland from DealerRater.

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Josh Blackburn did a great job of getting us the Jeep we

Josh Blackburn did a great job of getting us the Jeep we wanted, and took care of all the essentials.

Josh Blackburn did a great job of getting us the Jeep we

Josh Blackburn did a great job of getting us the Jeep we wanted, and took care of all the essentials.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Green, We appreciate you for leaving Josh this phenomenal review! We are delighted to know that he did a great job getting you what you wanted and took care of all the essentials. We sincerely congratulate you on your new Jeep- behalf of the entire Crown Chrysler Dodge Jeep Ram Cleveland team!

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I would recommend anyone that is looking to buy a new car

I would recommend anyone that is looking to buy a new car to go to crown of Cleveland. I had a great experience, they took the time to make sure everything was right and have even called to check in on me since the purchase. I give crown and their sales associates a 10 out of 10.

I would recommend anyone that is looking to buy a new car

I would recommend anyone that is looking to buy a new car to go to crown of Cleveland. I had a great experience, they took the time to make sure everything was right and have even called to check in on me since the purchase. I give crown and their sales associates a 10 out of 10.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Weston, We are thrilled to hear about your positive experience at- Crown CDJR Cleveland. Our entire dealership takes great pride in providing the best possible buying experience and our team will be excited to hear your kind words and recommendation, thank you!

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I had some interior heat issues with my RAM promaster

I had some interior heat issues with my RAM promaster 3500. Although it took a few trips with various parts replaced it seems to be working as designed. Jesse Coltrane service advisor kept me in the loop with constant communication

I had some interior heat issues with my RAM promaster

I had some interior heat issues with my RAM promaster 3500. Although it took a few trips with various parts replaced it seems to be working as designed. Jesse Coltrane service advisor kept me in the loop with constant communication

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Rob, Thank you for your review and feedback. We are pleased to hear that your vehicle repair on your RAM Promaster 3500 was so pleasant from the start to end with Jesse, he is a great member of our team and will be honored to hear your very kind words, thank you.

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Took my Wrangler in for standard oil change and tire

Took my Wrangler in for standard oil change and tire rotation. The dealership, especially the service department waiting area, was extremely clean. Service was prompt.

Took my Wrangler in for standard oil change and tire

Took my Wrangler in for standard oil change and tire rotation. The dealership, especially the service department waiting area, was extremely clean. Service was prompt.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Terry, Thank you for entrusting us with your Wrangler and thank you for your wonderful review. Our entire team will be pleased to hear you were so satisfied with your amazing customer service and hassle-free experience.

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The employees at Crown Chrysler Dodge of Cleveland are

The employees at Crown Chrysler Dodge of Cleveland are all about making sure the customer is happy. The salesman I worked with -Daniel Kerr was exceptionally nice and knowledgeable. I have purchased multiple vehicles over the years but never from this Dealership. I would definitely buy from them again. They have a large inventory of new vehicles as well as some used. I was in the market for a Corvette Z06 and they had one recently traded in that was what I had been looking for.

The employees at Crown Chrysler Dodge of Cleveland are

The employees at Crown Chrysler Dodge of Cleveland are all about making sure the customer is happy. The salesman I worked with -Daniel Kerr was exceptionally nice and knowledgeable. I have purchased multiple vehicles over the years but never from this Dealership. I would definitely buy from them again. They have a large inventory of new vehicles as well as some used. I was in the market for a Corvette Z06 and they had one recently traded in that was what I had been looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sandy, Thank you for sharing your experience with us, We are grateful you entrusted us with the care of your new vehicle purchase and are happy to hear we delivered the service you expected. Daniel is a great member of our team and will be pleased to hear your very kind words, thank you. We look forward to the next opportunity to serve your needs again.

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We originally went to your dealership for service!

We originally went to your dealership for service! While waiting on our 2022 Ram to be serviced. We spoke with Randy Ringler in sales and the next the we new we were talking about buying a 2025 Ram.. And we did.. Randy was awesome as was the rest o f the team that we came in contact with.. Everyone was extremely helpful!! Would highly recommend you dealership!!

We originally went to your dealership for service!

We originally went to your dealership for service! While waiting on our 2022 Ram to be serviced. We spoke with Randy Ringler in sales and the next the we new we were talking about buying a 2025 Ram.. And we did.. Randy was awesome as was the rest o f the team that we came in contact with.. Everyone was extremely helpful!! Would highly recommend you dealership!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Darrell, Thank you for leaving Randy this terrific review and recommendation! We are so appreciative of the opportunity to work with you and we are glad that Randy provided you with stellar service. We are happy to know that he was awesome and extremely helpful. Congrats on your new 2025 Ram- behalf of the entire Crown Chrysler Dodge Jeep Ram Cleveland team!

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When was the last time you left a salesman a voicemail

When was the last time you left a salesman a voicemail about a vehicle you were interested in and when you arrived fifteen minutes later it was at the curb running with the air conditioner running? If you deal with Colby Evan’s at Crown of Cleveland get used to it. Cheerful, courteous, knowledgeable, helpful. I know when the last time I had fun buying a car! It was at Crown of Cleveland and I bought it from Colby Evan’s! I had been shopping for about two weeks and was getting discouraged. Then stumbled across a Grand Cherokee Overland that punched all the buttons. I had made an appointment earlier but didn’t want to wait so I called and got voicemail. That kinda brought me down a notch or two. Imagine my surprise when I arrived about twenty minutes later the Jeep was at the curb running with the air conditioning running. Young Mr. Evan’s ready to answer questions and explain bells and whistles.Needless to say I was done shopping. When I returned to pick up the vehicle there it was on the curb completely detailed with a full tank of gas.

When was the last time you left a salesman a voicemail

When was the last time you left a salesman a voicemail about a vehicle you were interested in and when you arrived fifteen minutes later it was at the curb running with the air conditioner running? If you deal with Colby Evan’s at Crown of Cleveland get used to it. Cheerful, courteous, knowledgeable, helpful. I know when the last time I had fun buying a car! It was at Crown of Cleveland and I bought it from Colby Evan’s! I had been shopping for about two weeks and was getting discouraged. Then stumbled across a Grand Cherokee Overland that punched all the buttons. I had made an appointment earlier but didn’t want to wait so I called and got voicemail. That kinda brought me down a notch or two. Imagine my surprise when I arrived about twenty minutes later the Jeep was at the curb running with the air conditioning running. Young Mr. Evan’s ready to answer questions and explain bells and whistles.Needless to say I was done shopping. When I returned to pick up the vehicle there it was on the curb completely detailed with a full tank of gas.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Bob, We appreciate you for leaving Colby this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that Colby provided you with top notch service. We are delighted to know that he was cheerful, courteous, knowledgeable and helpful. We sincerely congratulate you on your new Jeep Grand Cherokee- behalf of the entire Crown Chrysler Dodge Jeep Ram Cleveland team!

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Everything was exceptional.

Everything was exceptional. Jesse was on top of things and kept me in the loop about my truck the entire time. I had many questions and he was quick to answer.

Everything was exceptional.

Everything was exceptional. Jesse was on top of things and kept me in the loop about my truck the entire time. I had many questions and he was quick to answer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hunter, Providing outstanding service is so important to us here at Crown Chrysler Dodge Jeep Ram Cleveland and we are glad that Jesse's efforts met your satisfaction! We are thrilled to know that he was on top of things, kept you in the loop about your truck the entire time and was quick to answer your questions. We wish you safe travels until we meet again!

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I have done business with Crown Cleveland several times

I have done business with Crown Cleveland several times with both mine and my dad’s Ram. They are very easy to deal with! The service department is top notch! Caleb Barham is my service rep and has always been very helpful in any situation I have had. They get you in and out on a timely manner. Highly recommend Crown Cleveland and Caleb Barham!!

I have done business with Crown Cleveland several times

I have done business with Crown Cleveland several times with both mine and my dad’s Ram. They are very easy to deal with! The service department is top notch! Caleb Barham is my service rep and has always been very helpful in any situation I have had. They get you in and out on a timely manner. Highly recommend Crown Cleveland and Caleb Barham!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Robert, We are grateful for you leaving Caleb this exceptional review and recommendation! We are pleased to know that he was very easy to deal with, very helpful and got you in/out in a timely manner. We look forward to continue serving you in the future when the time comes.

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Daniel Kerr did a great job and made the buying process

Daniel Kerr did a great job and made the buying process smooth. I really appreciate the no hassle approach when purchasing a vehicle. Thanks!

Daniel Kerr did a great job and made the buying process

Daniel Kerr did a great job and made the buying process smooth. I really appreciate the no hassle approach when purchasing a vehicle. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Heath, Thank you for leaving Daniel this terrific review! We are happy to know that he did a great job, had a no hassle approach and made the process smooth. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Crown Chrysler Dodge Jeep Ram Cleveland team!

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