Smoky Mountain Chrysler Jeep Dodge Ram

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
20 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 6, 2020

    Just got a great truck for my wife here. They have a wonderful selection of high quality vehicles. Our sales person, Michael Newman was an absolute professional.... Courteous and incredibly helpful. But most of all, honest! Thanks!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 27, 2019

    Found a lightly used truck online at Smoky Mountain CJDR. I'm in Chattanooga, TN and they were in Franklin, NC, 2.5 hours away. I talked with them on the... phone about what I wanted to do, as I had a trade, and we had an understanding in place before I even left Chattanooga. Once I arrived, everything was as we had talked about and I was on my way back to Chattanooga within an hour. This was seriously the best car buying experience that I have ever had. I'd do this deal again, as Kathy, Ralph, and Bryan were each great to work with.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • June 12, 2015

    I bought my first Dodge truck from Jeff Stansfield at Jim Brown Chrysler Jeep. He's a low key guy who made the process of buying easy with NO pressure.... It didn't take long to find what I wanted, to close the deal, and I feel I got a fair price as well. I shopped at several dealers within the area yet I wanted to buy from a hometown dealer if possible. I was pleased to find this to be a locally owned business. This was the best car buying experience I have had in many years. I'm happy with the vehicle and the customer service I received.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 13, 2018

    Can’t say enough good things about the crew here. From the moment we arrived the staff was courteous and really created a stress-free environment. Second... auto our fam has purchased here and likely not the last! If you’re in the area and need a great set of wheels you really owe it to yourself to check em out. Fair, honest and reasonable. Nice to see in a market where it’s easy to be uncomfortable or unsure. Thanks again Michael and the whole team!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 11, 2018

    I actually went in for a repair on my sheep and ended up walking out with a Subaru Outback. I can not say enough about Michael (whom has only been there... a few months). Michael was amazing in answering questions and if he didn’t know the answer he was not afraid to ask. The entire dealership in a whole was outstanding. I really appreciate everything you guys did.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 10, 2018

    Really good Crew I actually enjoy going in for service they are awesome to deal with an have to be the best service department to deal with in the WNC... area. From start to finish every visit is a good experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 2, 2015

    No pressure sales environment. Friendly staff. The sales staff gives you info about the vehicles without being too pushy or over the top which is hard... to find these days. When I bought my jeep, Jeff took his time and explained every feature my new jeep had and made sure I understood how it all worked. With so many features, it was great to have someone take the time to show me how it all worked.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    April 9, 2015

    pleasant, but were told had free year of sirius radio but fond out dealer had m not set the car up for it to receive signal.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 3, 2015

    A larger dealer nearby had told me that the repairs (front axle seal leak) on my 2013 Jeep Wrangler Sahara would take two days. Jim Brown performed the... repairs and did it in much less than one day. And they were the first dealer I've had in a very long time who actually called me to let me know when the service would be completed AND called me again when they were completed. The repairs were performed to Jeep standards and everyone in the Service Department was very considerate and professional. I will definitely return for any service needs I have.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks. I'm really proud of my guys in service. I appreciate you taking the time to share your experience. -Jim Brown

  • 1.0 out of 5
    January 26, 2015

    I took my Jeep to the service department for the first time and was not impressed. My Jeep could not be dove and the part was ordered for my vehicle and... never came in on the date I was told it would. After contacting Jeep and filing a complaint I was told that the reason that my part never came is was because they did not file my vehicle was not filed as OFF THE ROAD. The service department never would own up to this and kept blaming Chrysler and their vendors. After Jeep got involved over two weeks later my part came in and after three weeks without my vehicle I finally got it back. Bad experience especially being this is my first Jeep.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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