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Reviews

Average Ratings

4.7
55 lifetime reviews.
  • Car Purchase

    Really enjoyed the experience. Very direct and professional. Very nice after the games some dealers play. I will definitely contact first when I n...


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    Really enjoyed the experience. Very direct and professional. Very nice after the games some dealers play. I will definitely contact first when I need my next car!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome Family

    We've bought several vehicles from Russell Barnett & have never been disappointed. From the sales floor to the service dept. It is nothing of yeah...


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    We've bought several vehicles from Russell Barnett & have never been disappointed. From the sales floor to the service dept. It is nothing of yeah you bought it now go away. You buy from here you become family & they go out of their way to continue that. We're not just customers for sales or service but a part of a family & grateful.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Service Department!!

    Would not have my vehicle serviced anywhere else! The best hands down! David and Chris are always helpful and attentive to my needs. Have done bus...

    Dealer Response

    We really appreciate your feedback! It is great to hear that we were able to go above and beyond your expectations and really help you out! We loo...


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    Would not have my vehicle serviced anywhere else! The best hands down! David and Chris are always helpful and attentive to my needs. Have done business here for years and will continue to do so! ??

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We really appreciate your feedback! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!


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  • The perfect stop for all vehicle needs

    We have purchased three vehicles from Russell Barnett Ford in Winchester Tn. Each purchase was a pleasant no nonsense straight up experience. We ...


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    We have purchased three vehicles from Russell Barnett Ford in Winchester Tn. Each purchase was a pleasant no nonsense straight up experience. We met Oskar Quintanilla on the first buy. He worked so hard to get things working for us that we knew from then on that we would always seek him out. He positively changed any negative concept we had of a car salesman. The same is true of everyone else involved in the process. we tell all our friends and family about this Russell Barnett Ford in Winchester. We love the Ford Expedition. It is a fantastic Vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Sales and Service

    4 star, because I believe that if you look closely you could find a way to improve. Don't know how yet, but you can.


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    4 star, because I believe that if you look closely you could find a way to improve. Don't know how yet, but you can.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • oil change

    everything great-anthony is alway great to deal with

    Dealer Response

    Linda, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions...


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    everything great-anthony is alway great to deal with

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Linda, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • Al, was very helpful, great sales person.

    Purchased a 2016 f150, very nice truck. Withen six months upgraded camper and traded f150 for f350 diesel. Both trucks served their purpose. Lo...

    Dealer Response

    We're so happy you enjoyed working with our staff, Terry! Drive safe, and we'll see you on the road.


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    Purchased a 2016 f150, very nice truck. Withen six months upgraded camper and traded f150 for f350 diesel. Both trucks served their purpose. Love the f350. Received fair value on the f150 toward trade.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're so happy you enjoyed working with our staff, Terry! Drive safe, and we'll see you on the road.


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  • Just GREAT!!!!

    I?ll start with our story: We are senior citizens who were looking to downsize our large truck to something more manageable. We stopped at Russel...


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    I?ll start with our story: We are senior citizens who were looking to downsize our large truck to something more manageable. We stopped at Russell Barnett Ford after non-gratifying experiences at other dealerships in Huntsville, Al. It didn?t take long for us to understand that we had found the right dealership. The sales personnel and all others with whom we met were more than cordial and gracious. It really didn?t feel as though we were at a normal car dealership at all. Rudy, our sales representative, made us feel more than welcomed without the usual sales pressures and tactics. The trade and sale was straight forward and precise. All paperwork and necessary documentation were completed by the staff and then a few signatures. We had to ask, ?Is that it?? The answer was yes, but before we left, a new-buyer picture was in order, again making us feel like part of their family. Our Ford Focus Titanium Hatchback purchase is everything we hoped for and more; comfort, great ride and maneuverability, fantastic gas mileage, and of course, styling. Thanks to all the staff at Russell Barnett Ford in Winchester, Tennessee for a smooth and hassle free car buying experience. You guys are great! We will highly recommend this dealership to those that may be seeking a vehicle purchase. Once again, it is great to be back in a Ford product!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Good care

    I had to take it back cuz the brake shoe came off they tried to save it but had to put new rotors on. And now the code locks need to be replaced...

    Dealer Response

    Hi, Earl! We are happy to hear of your positive experience with our dealership. Feel free to stop by if you ever need any more help.


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    I had to take it back cuz the brake shoe came off they tried to save it but had to put new rotors on. And now the code locks need to be replaced so and the. Leather sets I don't really like so idk

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, Earl! We are happy to hear of your positive experience with our dealership. Feel free to stop by if you ever need any more help.


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  • Great service

    They are very friendly and work hard to keep you happy

    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal to provide a positive customer experienc...


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    They are very friendly and work hard to keep you happy

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. We appreciate your business. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one.


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