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Reviews

Average Ratings

4.9
34 lifetime reviews. Includes reviews of Jim Keras Subaru from DealerRater.com
  • Good First Experience

    Very easy for a nerve-racked first time new car buyer.Friendly personnel put me at ease and helped me along the process,while answering all the qu...


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    Very easy for a nerve-racked first time new car buyer.Friendly personnel put me at ease and helped me along the process,while answering all the questions I could think of!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Could not have asked for a better car buying experience.
    April 19, 2017

    We are completely satisfied with every aspect of our purchase from Jim Keras Subaru. Our salesperson, Cole Watson was personable, knowledgeable...

    Jim Keras Subaru

    Rob and Pam, thank you for taking the time and sharing your experience with Cole and David. We appreciate your business, and hope you enjoy your ...


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    We are completely satisfied with every aspect of our purchase from Jim Keras Subaru. Our salesperson, Cole Watson was personable, knowledgeable and professional. We would highly recommend seeking him out. The initial offer turned out to be the final terms of the sale. We were encouraged to research the offer. We did. It was perfectly fair, both on the value of our trade-in offer and the sales price offer on our Forester. There was no need to negotiate. We were offered a manageable range of financing options that accurately reflected the preferences we???d expressed. The final package met our budget goals with no smoke, no mirrors; just a solid, responsive deal. Cole did everything necessary to make the deal efficient for us, and to minimize our travel from Blytheville, AR. Everything was ready for us when we arrived to finalize the purchase. David got us through the paperwork methodically and quickly, but absolutely at our pace. Everything was clear; every question answered. We knew exactly what we were signing and why. We would recommend Jim Keras Subaru and Cole Watson without hesitation.

    Does recommend this dealer
    Jim Keras Subaru

    Rob and Pam, thank you for taking the time and sharing your experience with Cole and David. We appreciate your business, and hope you enjoy your new Forester.


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  • Was very happy until....
    April 14, 2017

    My husband and I had a great experience when we purchased our 2017 Outback. Unfortunately, we didn't have such a great experience when buying a...

    Jim Keras Subaru

    Thank you for taking the time to leave us a review and let us know about your experience. We are sorry the issue was not initially handled to your...


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    My husband and I had a great experience when we purchased our 2017 Outback. Unfortunately, we didn't have such a great experience when buying a 2011 Forester. We purchased this used car when it was still cold outside. Once it warmed up, we turned on the ac, only to find the car blowing warm air. So we scheduled an oil change for the outback and a maintenence check for the ac on the forester (extended warranty). Outback was taken care of, however, we were told we needed to pay $200 for the forester because they said the ac was working when we purchased it. When my husband asked about this, the staff, instead of taking the high road and admitting they probably overlooked the ac, stood by their claim that it happened after we drove the vehicle home. This is a second car. It's barely been driven. And my husband and I aren't those people trying to get something for nothing. We just want others to do the right thing. It's only fair. Long story short, we paid the money because we do live in the south. This is costing us well over the 200 dollars as we live over an hour away and we will be making 4 trips (and a lot of gas money to boot) to get what they should have checked and fixed before selling the car. I'm not one to use a public forum like this to vent, but I really feel abused by this situation ( and I am a tough old cookie). Oh, and the offer to return the 200 when we go back to buy our next Suburu isn't going to happen. There are other places to purchase Suburu's.

    Does not recommend this dealer
    Came in for service or repair
    Jim Keras Subaru

    Thank you for taking the time to leave us a review and let us know about your experience. We are sorry the issue was not initially handled to your satisfaction. We called and spoke with your husband earlier and worked out a solution that met his approval.


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  • Outstanding professional service!
    March 16, 2017

    This was definitely the best car buying experience we have ever had! Our salesman, Chris Hitching, was extremely personable and knowledgeable, a...

    Jim Keras Subaru

    Thanks Doglover B, for taking to time and leaving us this detailed feedback on your experience with Chris. We appreciate your business, and we ho...


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    This was definitely the best car buying experience we have ever had! Our salesman, Chris Hitching, was extremely personable and knowledgeable, and made us feel very comfortable in the search and purchase of our Forester. After purchase, the Encore appointment with Bill Blake was equally helpful in answering our questions and making sure we understood all aspects of the technology and options. we chose. The entire Jim Keras team provided above-and-beyond customer service at every step, and we would highly recommend them to anyone shopping for a new car.

    Does recommend this dealer
    Jim Keras Subaru

    Thanks Doglover B, for taking to time and leaving us this detailed feedback on your experience with Chris. We appreciate your business, and we hope you enjoy your Forester.


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  • Very Impressed with entire dealership
    February 21, 2017

    This is my first Subaru. Everything regarding this car and Jim Karas has gone above my expectations. The buying process was smooth and professiona...

    Jim Keras Subaru

    Thanks Outbackjon for taking the time and leaving us this detailed review about your experiences with Caleb and our Service Department. We apprec...


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    This is my first Subaru. Everything regarding this car and Jim Karas has gone above my expectations. The buying process was smooth and professional. Since buying in September I have picked up a nail and brought it in for repair. First off I was shocked that from bringing it in, to driving away might have taken 15 minutes tops. Best thing was since I purchased the wheel and tire coverage I received a new tire and had zero cost for it. Finally I just brought it in for the first oil change and was planning to have the courtesy shuttle bring me to work. As I was dropping it off, the service director said the most I would wait would be 30 minutes! It actually was only 15. Yes, this is my first Subaru, but not my last!

    Does recommend this dealer
    Came in for service or repair
    Jim Keras Subaru

    Thanks Outbackjon for taking the time and leaving us this detailed review about your experiences with Caleb and our Service Department. We appreciate your business, and hope that you have a great afternoon.


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  • Jim Keras Subaru

    the staff is easy to work with! They made buying my new car super easy!

    Dealer Response

    Jamie, thank you for taking a moment and sharing your experience with us. We hope you enjoy your new Subaru.


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    the staff is easy to work with! They made buying my new car super easy!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jamie, thank you for taking a moment and sharing your experience with us. We hope you enjoy your new Subaru.


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  • Great so far!

    We had a great experience with Brian, Vinny, and David. They were very helpful and patient and explained things I didn't understand. We're really ...

    Dealer Response

    Thank you, Brandon, for reaching out to us. Your opinion plays an integral part in our customer service. We appreciate your business, and hope you...


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    We had a great experience with Brian, Vinny, and David. They were very helpful and patient and explained things I didn't understand. We're really enjoying the new Crosstrek we purchased after taking a small road trip. We're looking forward to many more.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Brandon, for reaching out to us. Your opinion plays an integral part in our customer service. We appreciate your business, and hope you have a great day.


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  • Caleb and David

    Caleb was extremely knowledgeable and helpful in the process of my leasing experience. He took his time and explained everything I didn't understa...

    Dealer Response

    Thanks William for taking the time and sharing your purchasing experience with Caleb. We appreciate your business, and hope you enjoy your Forest...


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    Caleb was extremely knowledgeable and helpful in the process of my leasing experience. He took his time and explained everything I didn't understand. I felt very comfortable unlike previous experiences at car dealerships where I felt intimidated. Very pleasant experience! Thanks, William Pressley

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks William for taking the time and sharing your purchasing experience with Caleb. We appreciate your business, and hope you enjoy your Forester. Happy Holidays!


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  • Caleb Davis

    As a first time car buyer, I was obviously extremely nervous and not in the loop with the whole process. Caleb was very helpful and patient from d...

    Dealer Response

    Thanks Kassie for leaving this detailed review about your purchasing experience with Caleb. We appreciate your business, and hope you enjoy your ...


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    As a first time car buyer, I was obviously extremely nervous and not in the loop with the whole process. Caleb was very helpful and patient from dealing with my insurance company and educating me on the car I purchased, to seeing that I knew all the functions and ins and outs of Subaru. I would highly recommend Caleb and this team as a dealership you can leave feeling 100% satisfied and confident with.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Kassie for leaving this detailed review about your purchasing experience with Caleb. We appreciate your business, and hope you enjoy your new Subaru. Happy Holidays!


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  • Great car purchase experience!!

    Dave Was great to work with when buying a car for my daughter ! We would highly recommend a Subaru and to ask for Dave!

    Dealer Response

    Thanks Carol and Carol's daughter for taking the time and letting us know about your recent purchasing experience with Dave. We appreciate your b...


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    Dave Was great to work with when buying a car for my daughter ! We would highly recommend a Subaru and to ask for Dave!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Carol and Carol's daughter for taking the time and letting us know about your recent purchasing experience with Dave. We appreciate your business, and hope you enjoy your new Subaru.


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