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Reviews

Average Ratings

4.7
Average based on 30 reviews.
  • Great sales experience in every respect.

    These guys know what they are doing and how to follow up, provide honest information, pricing and overall service. I will buy my next car from the...


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    These guys know what they are doing and how to follow up, provide honest information, pricing and overall service. I will buy my next car from them and recommend them highly. Ask for James - he is a salesman that you can trust and provide you whatever you need to make it a highly satisfactory transaction.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Great internet buying experience

    I purchased my used Volvo XC70 over the internet with the assistance of salesman Keith Dooley. The vehicle arrived at my doorstep and was everyth...


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    I purchased my used Volvo XC70 over the internet with the assistance of salesman Keith Dooley. The vehicle arrived at my doorstep and was everything Mr. Dooley represented it to be. The dealership was wonderful, and made everything about my buying experience a pleasure. I highly recommend them, even if you are buying long distance!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Amazing service and great people

    Trey, Boyd, Tom, and Ben were all absolutely great throughout the entire buying process. They went above and beyond to make sure I could purchase ...


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    Trey, Boyd, Tom, and Ben were all absolutely great throughout the entire buying process. They went above and beyond to make sure I could purchase the vehicle I wanted and my wife and I are very appreciative of everything they did to make this happen. I wouldn't hesitate to purchase another vehicle new or used from Volvo of Memphis and I certainly wouldn't hesitate to recommend them. They're not just out to make a sale and it shows.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 2016 XC-60 T6 Platinum

    The entire staff at Volvo of Memphis is awesome. Ben was my sales person and he was extremely helpful and knowledgeable about the 2016 XC-60. Loo...


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    The entire staff at Volvo of Memphis is awesome. Ben was my sales person and he was extremely helpful and knowledgeable about the 2016 XC-60. Looking forward to the relationship with Volvo of Memphis in the coming years.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Definitely a Volvo of Memphis for life!

    I went to have a window replaced on my 2002 V70. I notice the special sale flyer and decided to check it out. Chandler Duffel, a newbie, was my s...


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    I went to have a window replaced on my 2002 V70. I notice the special sale flyer and decided to check it out. Chandler Duffel, a newbie, was my sales person and he was not pushy at all. Any question I had that he couldn't answer, he found the answer for me. I felt comfortable with him. Eric Gibbs, my service specialist, also helped me feel comfortable in making my decision. My 2002 V70 was purchased from this dealership when it was Pat Patterson and has 560,000 miles.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great buying experience

    This was an awesome buying experience for our family! Our salesman was Zach Young and instantly he made you feel as if you had known him forever! ...


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    This was an awesome buying experience for our family! Our salesman was Zach Young and instantly he made you feel as if you had known him forever! He was very polite and made sure we were comfortable or needed anything. Zach, also stayed over after hours to make sure we were comfortable with our new XC! Would for sure reccomend Zach and the top notch dealership to anyone! Sincerely, Mark Eyer

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Great experience buying a used car!

    I recently purchased a used 2013 S60 at Volvo of Memphis and had a fantastic experience. They were extremely helpful and found the perfect car for...


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    I recently purchased a used 2013 S60 at Volvo of Memphis and had a fantastic experience. They were extremely helpful and found the perfect car for me. I was very pleased with how easy they made the purchase process was. I've heard many a horror story about what this might be like and didn't experience anything close to it. It was fast and easy. I will definitely start here the next time I'm on the market.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Lack of Knowledge

    I took my mothers 2013 XC90 for regular maintenance but she also needed her spare tire remounted which was done and she also requested for her lug...

    Dealer Response

    Thank you for bringing this issue to our attention. We strive to always learn from our mistakes. In this case we should have done a much better j...


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    I took my mothers 2013 XC90 for regular maintenance but she also needed her spare tire remounted which was done and she also requested for her luggage racks to be removed. I dropped her vehicle off at 9:15am and it wasnt until I called at 2pm to inquire about the time that I could pick the car up which I was told by Derek that it wouldnt be ready until 6pm. While speaking to Derek I was advised they werent able to remove the racks without a tool thats usually in the vehicle, but since the vehicle was a preowned vehicle the tool wasnt able to be located. I asked Derek if the service dept had the tool on site he advised they did but they couldnt locate it. I then asked would the dealership be able to get the proper tool at a later date, after putting me on hold to ask I was told that they wouldnt be able to obtain this tool. Which I dont understand how a dealership isnt able to remove items from vehicles they sell. The only answer that Derek could prove was that they tried to use another tool but it didnt work or I could go to HOME DEPOT to get a tool that might work... I might add as Derek was telling me to go to Home Depot two other employees didnt offer any assistance to resolve this issue I would hope that this isnt Volvo treats their other customers.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this issue to our attention. We strive to always learn from our mistakes. In this case we should have done a much better job of explaining what was actually involved in removing the cross-bars, being more prompt in addressing the issue and regrettably, over-promising something we weren't sure we could deliver. It is my sincere hope that you give us a second chance to regain your trust. If I can help in any way please feel free to call me at 901-373-3000 ext. 275 Respectfully, Jason


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  • Seamless experience!!

    I purchased a used car from their dealership about a month ago. Keith Dooley made the process simple and took the stress out of buying a new car! ...


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    I purchased a used car from their dealership about a month ago. Keith Dooley made the process simple and took the stress out of buying a new car! Everyone involved was friendly and helpful and very low pressure sales strategy. I will definitely buy from them again! Thanks again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Volvo of Memphis Sales and Service Teams are great

    We have purchased two vehicles from Volvo of Memphis. When we purchased the used V70, we noticed a slight chirping coming from the engine compartm...


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    We have purchased two vehicles from Volvo of Memphis. When we purchased the used V70, we noticed a slight chirping coming from the engine compartment. Keith Dooley assured us that the source of the sound would be identified and the problem corrected. The timing belt and idler pulley replaced at no charge as promised. A year later we stopped by the dealership to look at the new models. Brent Wright helped us define the type of car that we would be happy with, and let the cars sell themselves. We left the dealers sold on the S60. Several days later, we located that car that we wanted online. Because of our previous purchase experience with Keith, we gave him call to make an offer on the S60. Keith was able to work with Brent, and quickly close the sale over the phone. We have returned to the dealership for 10K and 20K maintenance, and the Service Department is just as efficient and pleasant to work with as Keith and Brent. Volvo of Memphis has been attentive to all of our needs. We will continue to use Volvo of Memphis for all of our vehicle purchases and maintenance.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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