Vandergriff Chevrolet

Not great. I live in FL and purchased a showroom vehicle from them (remote transaction - I never went there). I arranged private covered transport from TX to FL. When I received the car, it was missing what amounted to around $5000 in parts that should have been caught and corrected during their PDI process. Salesperson immediately tried to blame the transport carrier, but they had photo-documented everything (100s of pictures of every inch of the car) and proved that it was delivered to them in TX without the parts and arrive to me as delivered to them. Their GM and Service Manager did, very slowly, work with my local dealership to get all of the missing parts and have the vehicle brought up to standard. The process took about 2 months from the time I completed the purchase until I finally had the finished vehicle home. As of this post, I’m still waiting for the title so I can register the car in FL (now 3 months and counting). I chose to buy from Vandergriff because of their overall excellent ratings and they had a car that stopped me in my tracks when I saw it. I’ve purchased many out of state vehicles in a similar fashion and have not once had a problem, so I didn’t think twice about it. Called them, paid cash, Docu-Signed the paperwork…within a matter of days. Probably one of the easiest sales they have had. But then they had my money and I had an incomplete car. While I was told they would “make it right” it was of course on their timeframe. I was very close to calling GM to lodge a formal complaint. My local dealership stepped in to help. One very good thing to mention here: my local dealership, Garber Chevrolet in Green Cove Springs, FL, Master Technician Jake Minton, and Service Rep Sherri Kersey are beyond outstanding. When they delivered the finished vehicle to me, it was as if it had just rolled off of their showroom floor. Immaculate. Every detail considered. And it wasn’t even their sale. Cannot give them enough praise for how they helped me. They have earned my trust and my loyalty. Your experience may differ. If you buy in person, if you finance with Vandergriff, maybe they have a higher standard. But heed my warning and watch them closely every step of the way.

No one EVER returned my email. I emailed them several times about a vehicle wanting to get a price, an no one returned my email.

Took my Silverado for transmission flush price was good but told mechanic recommended belt replacement they were frayed got them done but pricing was not good . Close to $700 to replace 2 belts I know it’s not that difficult . For an experienced mechanic. Labor cost crazy . Will not use dealership and recommend don get belts replaced there unless you got money to burn.

The experience was very professional. The sales staff were very accommodating to my requests for a fair price on the new SUV and my trade in. At the end of negotiations, the dealership provided me with offers that I originally wanted to land at. I would definitely do business with them again. All in all a positive experience, however, I was disappointed the SUV wasn’t waiting for us in the showroom, like others have experienced. Having the SUV waiting for us on the showroom floor, instead of on the side of the building, would have completed the car buying experience.

This is my second purchase and the team at Vandergriff is always professional. It was a good experience.

Excellent service from the team that assisted me, especially José Sosa and Antonio Garza. Recomended

Recently had my second oil change and other than trying to sell me an oil additive which I’ve never experienced anywhere the service was good

I am writing to formally express my dissatisfaction with the service experience my mother and I endured at Vandergriff Chevrolet, an experience I would not wish on any customer. Beginning in October and extending into the new year, I assisted my mother with her vehicle repair, which became a prolonged and frustrating ordeal rather than a routine service matter. The process was marked by poor handling, inconsistent communication, and decisions that placed an unnecessary burden on my mother. While I acknowledge that Service Manager Jason made efforts to correct issues in the ninth hour and provide assistance, the overall experience was significantly impacted by the conduct of team member Charlie Lewis. Despite repeated interactions, Mr. Lewis continued to display fast talking and disingenuous behavior that undermined trust and contributed to ongoing confusion throughout the repair process. In addition, we were denied the opportunity to use an email promotional discount that had been sent to us based on previous work performed at your dealership. This discount should have been honored, yet it was not applied or meaningfully addressed. Compounding these issues, a loaner vehicle was not offered or made available during a repair period that lasted approximately 30 total days. This lack of transportation support caused significant inconvenience and further frustration, especially given the extended timeline of the repair. More concerning is the current condition of the vehicle. After the initial repair, the car had to be returned twice within a matter of three days due to improper diagnostics. At this point, additional problems have surfaced, leading us to believe the vehicle may have been misdiagnosed from the start. From our perspective, it appears that the original diagnostic approach may have been insufficient, raising concerns that subsequent issues are now being addressed after the fact. This gives the impression that accommodations noted on paper may not have reflected a complete or accurate repair of the vehicle. Customers should not have to repeatedly return their vehicle for the same or related issues, nor should they feel uncertain about the accuracy of diagnostics after such an extended service period. I am submitting this complaint so that Vandergriff Chevrolet can fully review what occurred, address the service practices and communication failures involved, and take corrective action to prevent this type of experience from happening to other customers. We expect accountability, transparency, and meaningful improvement. Thank you for your time and attention to this matter. I look forward to your response. Sincerely,
 Dameon Sipho 
 On behalf of my mother

Drove 70 miles to look at a couple of trucks, once the salesman Moe learned that I was just looking and not purchasing that day he would not even let me take them for a test drive. Very disappointing, I will not be back.

Joseph my service adviser had great customer service and made sure that my Vette was serviced properly and even made sure that my center console was rapaired