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Reviews

Average Ratings

5.0
17 lifetime reviews.
  • 2015 GMC Sierra 1500 Purchase

    I went in to the dealership with the intention of test driving a GMC Sierra 1500 to see how it compared with the Ford F150. Within 5 minutes of ar...

    Dealer Response

    Thank you, Sierra 1500 Owner for your positive description of your buying process here at Don Ledford Automotive. We try every day to take the str...


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    I went in to the dealership with the intention of test driving a GMC Sierra 1500 to see how it compared with the Ford F150. Within 5 minutes of arriving I was inside the GMC I was interested in and leaving the dealership on a test drive. The salesman was knowledgeable about the truck, and very friendly. I decided on the test drive that I liked the GMC better and would be purchasing one (albeit I didn't realize it would be that day :) ). I asked for a quote on my trade in to see how it compared to others I had received, and had one in about 45 minutes from arriving back to the dealership. The number I received was in the ball park of where I needed to be, so I decided to ask for a price on the truck. I was a cold walk in off the street, and the salesman I was working with at that time had an appointment with another customer who was coming in from out of town and to Don Ledford's credit the transition between my original salesman and his fellow team member was smooth and painless. I did not have to rehash anything, and the original salesman even came by every so often to see how the process was going. After we discussed what the price would be I decided to get a financing quote as I was satisfied with the price as I understood it. Full disclosure, there was some confusion as to the price in question, but to Don Ledford's credit they realized there was a miss communication and promptly not only corrected it, but met me more than mid way between what the understood price was, and what the intended price was. I give this dealership a lot of credit on this, they could have just walked away and chalked this up to a loss, but instead they worked with me and got me a very solid deal on a truck I really wanted. I would highly recommend this dealership to anyone, they are friendly, are willing to work with you, and at no point did I feel like I was being snowed and pressured. With a back up in the financing area, they even stayed more than 90 minutes after closing to get the deal done.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you, Sierra 1500 Owner for your positive description of your buying process here at Don Ledford Automotive. We try every day to take the stress out of a major purchase and work deals your way to give the best possible customer experience. I'm happy you are enjoying your purchase. I'm sure your experience with our service department will also be a great one but please let me know if we can help you in any way. Thanks again, Debbie Ledford Melton Dealer Principal


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  • Great Service!

    I had a great experience working with Doug. I would recommend using him if you are in the market for a new vehicle.


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    I had a great experience working with Doug. I would recommend using him if you are in the market for a new vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great sales and service people.

    We purchased a 2015 Buick Encore and our salesman, Bill Benjamin was friendly, courteous and helpful. A stress free experience, with no pressure p...


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    We purchased a 2015 Buick Encore and our salesman, Bill Benjamin was friendly, courteous and helpful. A stress free experience, with no pressure pitch to buy. I went back to have Rain Guards installed and Bill and Misty were great on getting them ordered and installed for me. Thanks Misty and Bill! I would recommend Don Ledford in Cleveland to anyone needing a new or used vehicle. I am very pleased with my overall experience there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service and employees, well satisfied.

    We dealt with Bill Benjamin as our sales representative and he was friendly and very helpful. Our experience at Don Ledford Auto Park in Cleveland...


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    We dealt with Bill Benjamin as our sales representative and he was friendly and very helpful. Our experience at Don Ledford Auto Park in Cleveland, TN. was stress free. We purchased a 2015 Buick Encore and I love it. Thanks Bill for all your help after a slight misunderstanding with the Rain Guards. You and Misty got it taken care of for me and I really do appreciate your efforts and the quick installation while we were there.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service and employees, well satisfied.

    We dealt with Bill Benjamin as our sales representative and he was friendly and very helpful. Our experience at Don Ledford Auto Park in Cleveland...


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    We dealt with Bill Benjamin as our sales representative and he was friendly and very helpful. Our experience at Don Ledford Auto Park in Cleveland, TN. was stress free. We purchased a 2015 Buick Encore and I love it. Thanks Bill for all your help after a slight misunderstanding with the Rain Guards. You and Misty got it taken care of for me and I really do appreciate your efforts and the quick installation while we were there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent Salesman, Credit Dept.

    Doug assisted us through the test drive and purchase process. He made sure all minor flaws were fixed to our satisfaction. Simon did an excellent ...


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    Doug assisted us through the test drive and purchase process. He made sure all minor flaws were fixed to our satisfaction. Simon did an excellent job getting our Credit check and payment process done quickly. Overall great experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • great salesman and great experience

    I will soon be 60 years old and this is the best car buying experience I ever have had. Doug was very personable and informative. I will definitel...


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    I will soon be 60 years old and this is the best car buying experience I ever have had. Doug was very personable and informative. I will definitely recommend him to my clients and friends

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Pre-Owned Purchase

    I enjoyed my overall experience at Don Ledford. My wife and I traded in our two vehicles for a reasonable amount and purchased a certified pre-own...


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    I enjoyed my overall experience at Don Ledford. My wife and I traded in our two vehicles for a reasonable amount and purchased a certified pre-owned 2013 Chevy Cruze. The staff was very personable and respectful. At no time did I feel pressured to purchase one of their vehicles. They took the time to answer each inquiry we had regarding the value of our trade in vehicles, financing, and current vehicle warranty information. We worked directly with Dan Dansby. He is a true professional that went the extra mile to provide us with the best deal for our new vehicle. Don Ledford is the first place I would go to purchase another vehicle.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Purcahced 2015 Chevrolet Malibu 5/8/2015

    I went in to Don Ledford looking for a new car. I was very pleased with my my salesman Doug Bodenhamer. He was very professional and helpful. I tr...


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    I went in to Don Ledford looking for a new car. I was very pleased with my my salesman Doug Bodenhamer. He was very professional and helpful. I traded in a vehicle and was happy the deal i received. I would recommend my salesman and Don Ledford Chevrolet to anyone looking for a quality vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great salesman Doug Bodenhamer

    i had the pleasure of working with Doug for over a month trying to narrow down exactly what I was looking for and what car I was going to trade . ...


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    i had the pleasure of working with Doug for over a month trying to narrow down exactly what I was looking for and what car I was going to trade . He was very courteous and not pushy . He seemed to have my interest at heart

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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