New 888-291-4659
Used 866-375-5733 Email Dealer
Service 888-683-8512

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Reviews

Average Ratings

4.8
Average based on 88 reviews.
  • Excelent Customer Service.

    Diane in service has always gone over and beyond to make sure my visit is good. The honesty of the technicians pointing out additional concerns th...


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    Diane in service has always gone over and beyond to make sure my visit is good. The honesty of the technicians pointing out additional concerns that need to be addressed, comforts me in the reliability of the whole program.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    As a hot shot trucking company, any time not on road is time not making money. The service department wentry beyond our expectations in getting my...

    Dealer Response

    Nollan, we really appreciate you letting us know about your experience with our staff in service. We are so happy to hear you made it to Texas saf...


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    As a hot shot trucking company, any time not on road is time not making money. The service department wentry beyond our expectations in getting my truck in and attempting to correct our transmission problem. Unfortunately they did not have a transmission to replace our failing one. As I was loaded with one more drop to go in Texas, we had no choice but to put it back together and hope we made it to our last drop. They assured us with the issue we were having we should make it. We did! We have now found another very helpful dealer that's replacing the transmission.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Nollan, we really appreciate you letting us know about your experience with our staff in service. We are so happy to hear you made it to Texas safe & sound! We hope your new transmission makes your truck run like it did when it was brand new.


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  • New Car Purchase

    Bruce Lee Romero was such a wonderful sales associate. He understood what I was looking for and provided just that. I am thankful for them taking ...

    Dealer Response

    Ashley, your feedback was such a pleasure to read. We are so happy to hear that our staff was appreciative of your father's service to our communi...


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    Bruce Lee Romero was such a wonderful sales associate. He understood what I was looking for and provided just that. I am thankful for them taking in the consideration of my safety and showing their appreciation for my father being a police officer. This was my first new car purchase, my last was a used car and was a bit nervous for what was to come. There was hard water stains on my new mustang and Bruce Lee immediately said they would contact me to get that handled, there were also some scratches on the back and once again he told me it would be handled. I completely appreciate the understanding of all the staff. I took my vehicle in today to get the acid bath and the scratches buffed. I sit in anticipation and believe all will be 100% ready to go tomorrow morning!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ashley, your feedback was such a pleasure to read. We are so happy to hear that our staff was appreciative of your father's service to our community! Also, thank you so much for letting us know that Bruce Lee & other members of our staff did such a good job taking care of you. We are always here for you if you ever need anything!!


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  • service process

    great help in finding the problem -- it took several days but persistence paid off -- Diana was outstanding!!

    Dealer Response

    Richard, we are so glad to hear that Diana was able to take care of you. She does an awesome job of getting vehicles back on the road!! Thank you ...


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    great help in finding the problem -- it took several days but persistence paid off -- Diana was outstanding!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Richard, we are so glad to hear that Diana was able to take care of you. She does an awesome job of getting vehicles back on the road!! Thank you for letting us know we did a good job!


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  • Great sales staff

    David Piazza was excellent. He knew the product, was not pushy at all and made the purchase enjoyable and easy. Jackie in the finance office is wo...

    Dealer Response

    Chris, thank you so much for letting us know David Piazza & Jackie Sidden did such a great job! We are really happy to have those two on our team....


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    David Piazza was excellent. He knew the product, was not pushy at all and made the purchase enjoyable and easy. Jackie in the finance office is wonderful as well. Was the easiest best auto purchase I have ever had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Chris, thank you so much for letting us know David Piazza & Jackie Sidden did such a great job! We are really happy to have those two on our team. We really appreciate you saying that your buying experience was the best & the easiest! We believe vehicle buying should be fun & definitely hassle free!!


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  • Honest and friendly staff

    My buying experience was better than any other dealership. All of my questions were answered to my satisfaction. Everyone was friendly, helpful, a...

    Dealer Response

    Wow! That is amazing to hear. We are so glad that you would recommend us & have confidence that we would handle your needs in the future. Thank yo...


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    My buying experience was better than any other dealership. All of my questions were answered to my satisfaction. Everyone was friendly, helpful, and honest. I am confident that anything in the future will be handled well also. It will be my pleasure to recommend others to Don Chalmers Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Wow! That is amazing to hear. We are so glad that you would recommend us & have confidence that we would handle your needs in the future. Thank you so much for letting us know about your experience!


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  • Excellent Customer Service

    A few months ago, I purchased a used 2013 Ford C-Max from another dealership, and the salesmen that assisted me seemed to not know a single thing ...

    Dealer Response

    Elizabeth, thank you so much for this review. We are so glad that we were able to take care of you & fix up your vehicle for you!


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    A few months ago, I purchased a used 2013 Ford C-Max from another dealership, and the salesmen that assisted me seemed to not know a single thing about the car and it was a little upsetting. Further down the line, problem after problem arose with the car and I was getting fed up. A friend of mine recommended I go to Don Chalmers Ford and they can be able to help me-Lets just say I was blown away by ALL the staff at the dealership, especially down in service and delivery! They made sure everything I needed was taken care of before I left and ever since, I haven't had any problems! I definitely recommend DCF to anyone looking to buy a car, new or used! I wish I would have purchased my car there.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Elizabeth, thank you so much for this review. We are so glad that we were able to take care of you & fix up your vehicle for you!


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  • Wonderful buying experience from start to finish.

    Buying a F-150 truck from Don Chalmers Ford was an excellent experience. Ken in Sales was outstanding. The finance and delivery departments were g...

    Dealer Response

    Thank you so much for your feedback! We are so happy that your experience was excellent. Car buying should be fun & exciting! We hope you're enjoy...


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    Buying a F-150 truck from Don Chalmers Ford was an excellent experience. Ken in Sales was outstanding. The finance and delivery departments were great also.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your feedback! We are so happy that your experience was excellent. Car buying should be fun & exciting! We hope you're enjoying your F-150 :)


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  • New truck purchase

    Amy was very helpful with my truck buying experience. I love the no pressure sales approach from everyone. This was the easiest truck purchase tha...

    Dealer Response

    Cliff, it means a lot to us that we made buying your truck easy for you! We believe buying a vehicle should be hassle free & it's great to know th...


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    Amy was very helpful with my truck buying experience. I love the no pressure sales approach from everyone. This was the easiest truck purchase that I have veer had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cliff, it means a lot to us that we made buying your truck easy for you! We believe buying a vehicle should be hassle free & it's great to know that we were able to provide that for you. Thank you so much for your feedback!


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  • The best dealership regardless the make of the ve

    One of the first things I noticed about Don Chalmers Ford were the employees. They are happy. Happy people do good work. I have been goi...

    Dealer Response

    Employee satisfaction is just as important to us as customer satisfaction.. & what you said is so true! Happy people do a good job. We appreciate ...


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    One of the first things I noticed about Don Chalmers Ford were the employees. They are happy. Happy people do good work. I have been going to Don Chalmers since 2010 the atmosphere is great. Everyone is nice, helpful because they care. I would like to recognize a few names who just helped me with my new 2016 Ford Escape. Those are Nora Rashid, Matt Martin, Chris who helped me setup my phone, Mike McCracken and although I didn't see her today, the finest service manager ever, Diana Treat. These are just some of the folks I've worked with in the past 4 days. If they have a grouch in my 6 years I've never seen it. Do yourself a favor and go to the best first. Don Chalmers Ford has no equal!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Employee satisfaction is just as important to us as customer satisfaction.. & what you said is so true! Happy people do a good job. We appreciate you letting us know who took care of you! We're very fortunate to have them on our team.


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