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Reviews

Average Ratings

4.7
405 lifetime reviews. Includes reviews of Don Chalmers Ford from DealerRater.com
  • Excelent Customer Service.

    Diane in service has always gone over and beyond to make sure my visit is good. The honesty of the technicians pointing out additional concerns th...

    Dealer Response

    We appreciate your review so much. Diana is such a great member of our team & we're so happy to hear that she goes above & beyond for you. Thank y...


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    Diane in service has always gone over and beyond to make sure my visit is good. The honesty of the technicians pointing out additional concerns that need to be addressed, comforts me in the reliability of the whole program.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate your review so much. Diana is such a great member of our team & we're so happy to hear that she goes above & beyond for you. Thank you for putting your trust in us to service your vehicle!


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  • A fantastic experience for a returning delighted customer
    May 24, 2017

    We traded in our Fusion that we bought at Don Chalmers for an Edge. Based on our first experience we returned and asked for Glenn because he is th...


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    We traded in our Fusion that we bought at Don Chalmers for an Edge. Based on our first experience we returned and asked for Glenn because he is the ultimate in customer service. He treats his customers with the utmost respect and finds out exactly what they want. He spends as much time as it takes to meet and exceed their needs. He took the time to check our other car and see what radio station we listen to and programmed the station on our new car. Who does that but an organization that values their customers and treats them like family. While we were there, we were given pizza and Jackie saw that we had no napkins and brought some to us. Who does that? Incredible example of excellent customer experience. Next we visited with John Navelli. He made sure we got the best extended warranty, maintenance, and gap insurance to assure that the incredible customer experience is continued the whole time we own our wonderful new car. Do I recommend Don Chalmers? You bet, I tell everyone I know that the next car they buy should be from Glenn, followed by John.

    Does recommend this dealer

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  • Amazing,kind, Friendly,
    May 20, 2017

    Glenn and John were amazing people to work with!! They listened to my concerns and answered every question in the kindest,in the most respectable...


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    Glenn and John were amazing people to work with!! They listened to my concerns and answered every question in the kindest,in the most respectable way possible! I felt like I've made friends and as a woman NEVER felt like I was talked down to. Don Chalmer's employees ALL made me feel like family. I'd recommend this dealership to my family & friends!!! Thank you!!

    Does recommend this dealer

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  • Ford Recall

    Trent Durham-Svc Advisor, has always been very helpful. He does good job to keep me informed on vehicle status, that is very helpful to reschedul...

    Dealer Response

    Woody, we really appreciate this review. Thank you for letting us know about your experience with Trent & our Service Department. We're so happy t...


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    Trent Durham-Svc Advisor, has always been very helpful. He does good job to keep me informed on vehicle status, that is very helpful to reschedule our day if needed. He honest & trustworthy, can not ask more than that.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Woody, we really appreciate this review. Thank you for letting us know about your experience with Trent & our Service Department. We're so happy to hear that you receive honest & trustworthy service!


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  • Trent was great

    Great response. Great service. Less then predicted repair time.

    Dealer Response

    Tom, we really appreciate your review! Thank you for letting us know Trent did a good job. We're so glad that you would recommend us & that you ha...


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    Great response. Great service. Less then predicted repair time.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tom, we really appreciate your review! Thank you for letting us know Trent did a good job. We're so glad that you would recommend us & that you had a good experience.


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  • Awesome service by James Cordova
    May 5, 2017

    James Cordova is always helpful , honest , courteous. When we have car problems we know that with James it will get taken care of. You are very lu...

    Don Chalmers Ford

    Thank you so much for this feedback! James is a great member of our team & we definitely agree that we are lucky to have him. We really appreciate...


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    James Cordova is always helpful , honest , courteous. When we have car problems we know that with James it will get taken care of. You are very lucky to have him working for you. Jose & Gera Provencio

    Does recommend this dealer
    Came in for service or repair
    Don Chalmers Ford

    Thank you so much for this feedback! James is a great member of our team & we definitely agree that we are lucky to have him. We really appreciate you sharing your experience with us & for letting us know that James did a good job & always does a good job!


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  • Buyer

    Samuel Albeita was our salesperson. We found him to be an outstanding gentleman, courtesy and respectful. (He even called me Mr. Lee and not casua...

    Dealer Response

    Thank you so much for this review! We really appreciate your feedback. We're so happy to hear that Samuel took such good care of you & treated you...


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    Samuel Albeita was our salesperson. We found him to be an outstanding gentleman, courtesy and respectful. (He even called me Mr. Lee and not casually by my first name.) Samuel was thorough, honest, and helpful in every way.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for this review! We really appreciate your feedback. We're so happy to hear that Samuel took such good care of you & treated you with respect. It means a lot to us that you would recommend us! We hope you're loving your new vehicle.


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  • Auto Body Shop
    April 28, 2017

    I was treated as a valued customer, like if I was Family You Are Super People. Thank You All that helped me. Respectfully George Felix

    Don Chalmers Ford

    George, we're happy that you had a good experience with us & that our Body Shop treated you like family. Thank you for your feedback!


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    I was treated as a valued customer, like if I was Family You Are Super People. Thank You All that helped me. Respectfully George Felix

    Does recommend this dealer
    Came in for service or repair
    Don Chalmers Ford

    George, we're happy that you had a good experience with us & that our Body Shop treated you like family. Thank you for your feedback!


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  • Great Sales Service!! Great Dealership!!
    April 24, 2017

    Glenn Aldrich helped me choose a great car! He was honest and patient and an all around wonderful salesman! He didn't push me into something I cou...

    Don Chalmers Ford

    Kris, we really appreciate your feedback. Thank you for sharing your experience with us & for letting us know that Glenn & John did a good job. We...


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    Glenn Aldrich helped me choose a great car! He was honest and patient and an all around wonderful salesman! He didn't push me into something I couldn't afford and he wasn't just after a sale. I would do business with him again in a heart beat! Thanks, Glenn!

    Does recommend this dealer
    Don Chalmers Ford

    Kris, we really appreciate your feedback. Thank you for sharing your experience with us & for letting us know that Glenn & John did a good job. We hope you're loving your new vehicle!


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  • Great Service
    April 21, 2017

    I called in to get my car in for the recall I received and my service advice was Trent Durham and I was treated like family. I got in right away a...

    Don Chalmers Ford

    Thank you so much for your review & for your loyalty. It brings us so much happiness that you feel like you're treated like family & that you trus...


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    I called in to get my car in for the recall I received and my service advice was Trent Durham and I was treated like family. I got in right away and they got it done in a record time. I have been with Don Charmers since 2000 and I will keep coming back. I will never go to another dealer for my service. I live in Peralta down by Los Lunas,it is a way to drive. They are the greatest dealership. They don't cheat you they are truthful.

    Does recommend this dealer
    Came in for service or repair
    Don Chalmers Ford

    Thank you so much for your review & for your loyalty. It brings us so much happiness that you feel like you're treated like family & that you trust us to take care of your needs. We really appreciate you letting us know Trent did a good job!


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