Reviews

4.0 out of 5 4.0
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 25, 2017

    Purchased tires for my truck and my wife's car at the W&W Ford service dept. We could not be happier with the service. Quick and affordable. Would recommend... them to anyone!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you!! We enjoyed earning your business in our service department. Look forward to working with you in the Future.

  • 5.0 out of 5
    July 25, 2017

    Eddie Chadwick went above and beyond to make sure we got the best service possible. The guys all worked very hard to completion of repair. Thanks to this... hard work I am back safely on the road and I will be back for all issues.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review, We enjoyed getting to work with you and look forward to helping you with all of your service needs.

  • July 25, 2017

    Very pleased with the efficiency and the quality of the work done on my vehicle. On top of a great experience the customer service was spectacular and... would go back anytime I need my vehicle serviced.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Joseph, We take pride in our work and want to make sure that our customers leave 100% happy with zero complaints. We look forward to helping... you in the future!

  • 5.0 out of 5
    July 25, 2017

    I had my car serviced at W & W Ford and they went above and beyond. Not only are they friendly, they're honest and knowledgeable as well. They took me... to work and delivered it back when they were done. They even offered to pick it up and deliver it back next time. You aren't just a customer there, you are part of their family.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Mrs. Cooper, Our goal is to make sure our customers are taken care of effectively. We do everything we can to help no matter the situation. ...Thank you for your continued business here at W&W Ford.

  • 5.0 out of 5
    July 20, 2017

    Tristen did an amazing job finding me the perfect car! I had been in an accident and he got me a much safer car at a reasonable price! And he was an amazing... sales guy showed me everything my car did before I ever left the lot!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We take pride in our work here at W&W Ford and want to make sure our customers are aware of every feature their car has before they leave t...he dealership. Glad you like your car. We look forward to working with you in the Future!

  • 5.0 out of 5
    March 25, 2017

    I've been a customer here for 12 years and after seeing the post from Scott W I went down to the dealership to inquire about his post. After some research... come to find out there's not a Scott S been in the dealership or is on record of being there at all. A few employees that have left recently may be the person behind the false review.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you! We appreciate your continued business with us.

  • 1.0 out of 5
    March 25, 2017

    Very unprofessional sales staff. The salesman that assisted me had no idea about any of the F-150s features and attributes. Upon walking into the salesman... room I heard curse words and other foul language being exchanged amongst the managers and sales staff. After talking with the salesman and then the manager I quickly picked up on multiple attempts to try to mislead me. The facilities are also very outdated and unclean. I ended up driving to Cabot and had a much better experience at Excel.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 4 found this review helpful. Did you?
    Dealer Response

    This was written by a past employee and is fake. Thank you!

  • 1.0 out of 5
    November 10, 2016

    Turned truck in for 4x4 grinding noise, quoted $500 to change one wheel bearing hub assembly. I said no thank you and changed it myself for $200. Well... it was not the wheel bearing assembly at at, it was the 4x4 assembly like I said. carried it back to them and said it's not the wheel bearings it is they 4x4. They took it and call me the next day saying they can't find the problem. Went to pick it up and didn't drive ten feet ...GRiNDING, got the service manger in the truck and he heard the grinding. Quoted 650 to fix and I said go ahead, well I picked it up today and the bill was $775? Talk about getting jerked around and milked!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    September 19, 2012

    There are about 20 different Ford dealerships in this area that I could have bought from, but I chose WW Ford for a reason! I shopped around a bit and... came close to buying at another dealership but got to the final paperwork and realized this "other" dealership was adding all sorts of fees and charges onto the actual price of my truck. I left there and went to WW Ford where I found the same truck with the same advertised price, MSRP, the BIG difference was that WW Ford didn't try to jack up the price with some fancy paperwork and hidden fees. Just a plain and simple, an honest to goodness easy car deal. I recommend this dealership to everyone and I'll buy my next truck from these guys too!

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for the good review! We do not like to try and take advantage of our customers. Thank you for your business and we look forward to earning y...our business in the near future. Thank you!