New 888-615-4775 Dealer Website
Used 888-338-7235 Email Dealer
Service 877-858-0328

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Sales 8:00 AM - 5:00 PM
Service Closed
Mon 8:00 AM - 6:00 PM
Tue 8:00 AM - 6:00 PM
Wed 8:00 AM - 6:00 PM
Thu 8:00 AM - 6:00 PM
Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat Closed
Sun Closed
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Reviews

4.8
Average based on 37 reviews.
  • Very odd sales experiance

    I have purchased many cars over the years (12 maybe more) in this area of Arkansas and there are more than a few Dealers that I will not go back t...

    Dealer Response

    Big G, we appreciate your feedback and look forward to being here for you in the future. Glad your experience with our dealership went well, that'...


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    I have purchased many cars over the years (12 maybe more) in this area of Arkansas and there are more than a few Dealers that I will not go back too, I kept wondering when during this last purchase that it would hit, that feeling most of us know when buying a car. it never happened. I was quoted a very aggressive price online, filled out the pre app for financing, drove from Conway to Russellville, received a fair offer on my trade (that's a first) of course the paperwork took a little time, but I really did drive off happy, you should give them a try. I never had to haggle never felt the need.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Big G, we appreciate your feedback and look forward to being here for you in the future. Glad your experience with our dealership went well, that's what we like to hear! Thank you again for your business and enjoy your new vehicle!


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  • Customer Service

    I rented a 15 passenger van from Cogswell on 8/20/16-8/21/16. The people in rentals were very helpful and nice. Unfortunately didn't tell me the c...

    Dealer Response

    Mr. Boen, Thank you for taking time to give us a review. Two of our managers spoke to another person in your party explaining the rental charges....


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    I rented a 15 passenger van from Cogswell on 8/20/16-8/21/16. The people in rentals were very helpful and nice. Unfortunately didn't tell me the correct information. I as told I would rent the vechicle for one night and pay the $99 charge. plus cost per mileage over a certain amount. I even asked a few times and told them I would drop it off on Sunday when I am back in town. So Monday comes along and I seen the charge on my credit card for $250. When asked they told me its the weekend charge. for a minimum of 2 days. I was never told I was renting for the weekend. I was told it was $99. After much more conversation they told me there is nothing they can do about it so I am stuck with the $250.00 charge. The person who told me it was only $99 in the beginning is a new employee and also told me the wrong time about when they open and close. So they go with what their employee said and not my word. It was a horrible way to handle your customers. I will not be back to rent from them again.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Mr. Boen, Thank you for taking time to give us a review. Two of our managers spoke to another person in your party explaining the rental charges. Had we just charged for the 1 day rental and applied the normal charges, due to the overage on mileage and detail charge for the van, the bill would have been $20 more than what was charged to the account. I would be happy to discuss this with you if you would like to give me a call. Just ask for David, I am the Customer Relations Manager here at Cogswell. You can reach me at 479-968-2665.


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  • Service after the sale!!!!!!!!!

    Bought a new truck and had a "noise" coming from front end @2000K miles. I explained my issue and was greeted with a loaner. In less than 2 hours ...


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    Bought a new truck and had a "noise" coming from front end @2000K miles. I explained my issue and was greeted with a loaner. In less than 2 hours I had my truck back and the small issue was resolved at no cost to me. Normally I would have to explain noise and then get a funny look, but this never happened and I was taken seriously from the get-go. Thanks for a nice truck and even better service..... P.S. ask for Richard Roberts when purchasing your next vehicle!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since January 2009

At Cogswell Motors, we believe you should be as hassle free during the car shopping process as possible. Because we take pride in serving our customers to the fullest, we will help you with financing, car repair and service, and locating the correct car parts. Cogswell Motors combines the professionalism of a contemporary dealership with the personal touch of a 3rd generation family-owned business, now owned by Keith B. Cogswell, III. After 66 years, this is what enables us to keep that personal touch.