Huntersville Ford

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 8:00 PM

Huntersville Ford Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 8:00 PM

Tuesday

7:00 AM - 8:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 8:00 PM

Friday

7:00 AM - 8:00 PM

Saturday

7:00 AM - 8:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2018

"Get Extra Value at No Extra Cost at Your local Lake Norman Ford Dealer"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
423 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    November 14, 2019

    Their salesperson response was awful. annoying and despite repeated specific requests for them to STOP sending absurd .gif files to my phone, they persisted.... I will NEVER purchase from them!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 6, 2019

    have received ok service in the past but I have recently had some very poor experiences. The Hunterville Ford Service Department has proven itself to be... technologically inept. The advancement of automotive technology seems to be advancing beyond the capabilities of this team. Component and Data analysis along with the simple tracking of issues within their service department is on par with a Ford dealership from the 80’s. This low tech environment allows service technicians the ability to use opinions over facts. It is also optional for the technicians to relay findings of diagnostics on vehicles. I used to like Hunterville Ford, I have bought a few vehicles from them. I might buy more. I would steer clear of the mom and pop service department and go to a dealership that has a little ambition. In less than 55 days it will be 2020, Huntersville Fords Service Department needs to get with the times..

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Joel, thank you for reaching out. It sounds like you did not receive the high quality service we strive for, and we would appreciate the chance ...to make this right. Please contact us at socialmedia@huntersvilleford.com and we?ll do our best to turn your experience around. Take care.

  • 5.0 out of 5
    October 2, 2019

    From the time I walked into Ford Huntersville NC location, I was treated with such dignity and respect. My interaction with the salesman and management... was exellent during the purchase of my vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jessica, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to ...assist you! Safe travels!

  • 5.0 out of 5
    March 10, 2019

    Excellent customer service and knowledge of available cars by Jackie Layne. Also, although the finance process was a little long, Shane McMahan was professional/knowledgeable... with a great personality. Both employees make their customers very comfortable.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 21, 2019

    They only care about the sale and not trying to take care of the customer after purchase.. Ignored my emails when i informed them I was not happy.

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    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to bring this to our attention. Customer service is one of our top priorities and we are disappointed to learn of the br...eak in communication. Please reach out to us at socialmedia@huntersvilleford.com and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    July 15, 2018

    Service Manager, Chett Boschele, from my initial call to the time arrived was cordial, patient with answering my questions and very informative. The shuttle... driver (I'm sorry I can't remember his name) was friendly and fun to converse with during my ride to and from work! Thank you for a wonderful first time experience. I will definitely utilize your services in the future as needed.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 4, 2018

    I received excellent service. I would recommend to others.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeffrey, thank you for taking the time out of your day to tell us about your experience. It is great to hear that we were able to go above and beyond ...your expectations and really help you out! We look forward to seeing you again!

  • 5.0 out of 5
    June 1, 2018

    Great experience, would recommend this dealership for purchasing a car

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 16, 2018

    Excellent customer service, very quick respond very professional overall I was pleased with the service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 15, 2018

    we have done business with Huntersville Ford on and off over the last 18yrs we have lived in Huntersville and are very pleased with the salesmanship and... service you provide. Everyone is very professional and treats you with respect not just a person to get a sale or service from.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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