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Reviews

4.6
78 lifetime reviews. Includes reviews of Stan McNabb Ford from DealerRater.com
  • Lyons Ford (old Stan McNabb)
    May 4, 2017

    Just purchased from Lyons Ford in Lewisburg, TN. Not even 1/2 tank of gas later complete transmission failure. They failed to cover this and said ...

    Lyons Ford

    Good afternoon Joseph, Before we did any work on your vehicle you agreed to the reduced quote which we gave you from the original quote that was...


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    Just purchased from Lyons Ford in Lewisburg, TN. Not even 1/2 tank of gas later complete transmission failure. They failed to cover this and said 'No warranty on used cars'. They said approx. $4700 to repair. After pleading my case they said they would repair it at cost, $2650. At cost of course means that they're not actually chipping in, they're just not making any more money off me. This is after they checked out my Ford Explorer XLT trade-in and said there was $1000 repair needed on the flywheel (?Really?). So trying to be fair I upped the price we agree on by the $1000. So instead of $9000 plus trade I paid $10,000 plus trade. And part of the agreement was that I needed a 2" hitch on the back. They said no problem and wrote it in the contract. Now 2 months later and I still don't have my truck or the hitch. I had previously dealt with McNabb Ford and was very happy over the years with their customer service. I had purchased at least 4 cars previously from them, and also used their service department several times. I went back thinking I was in McNabb Ford only to find out that Lyons had just purchased this location 3 months prior. I decide to give them a try, I guess that was a dumb idea.

    Does not recommend this dealer
    Lyons Ford

    Good afternoon Joseph, Before we did any work on your vehicle you agreed to the reduced quote which we gave you from the original quote that was for the work in full. You state in your comments that the trailer hitch which we agreed to install when you purchased has yet to be installed In fact it has been installed for the last couple of weeks. The work has been completed on the truck as well, and now you are asking us to renegotiate the work for the truck on which you agreed before we began the work. Our people have not been able to get in touch with you in our attempts to have you come get your vehicle with the hitch and the work completed at the price that was agreed. Please let us know when you will come to get your vehicle, with the hitch and the repair work as was agreed to at the proper time. Thank you. Michael Keiser


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  • Family service
    January 15, 2017

    Buying a new car was a little scary for me but Lyons Ford made me feeling at home and therefore at ease. Carlton was our salesman and he was wond...


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    Buying a new car was a little scary for me but Lyons Ford made me feeling at home and therefore at ease. Carlton was our salesman and he was wonderful. Richard worked to get us the best deal possible. Lyons Ford in Lewisburg is the only dealership I will consider home !

    Does recommend this dealer

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  • Service Department
    November 9, 2016

    Called in same day service. Service Department very professorial and took my truck back 30 minutes early.Very pleased .I had a optional accessory ...


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    Called in same day service. Service Department very professorial and took my truck back 30 minutes early.Very pleased .I had a optional accessory installed that was in stock. So good job also to parts man.

    Does recommend this dealer
    Came in for service or repair

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