Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.6
78 lifetime reviews. Includes reviews of Stan McNabb Ford from DealerRater.com
  • Lyons Ford (old Stan McNabb)
    May 4, 2017

    Just purchased from Lyons Ford in Lewisburg, TN. Not even 1/2 tank of gas later complete transmission failure. They failed to cover this and said ...

    Lyons Ford

    Good afternoon Joseph, Before we did any work on your vehicle you agreed to the reduced quote which we gave you from the original quote that was...


    Show Full Review

    Just purchased from Lyons Ford in Lewisburg, TN. Not even 1/2 tank of gas later complete transmission failure. They failed to cover this and said 'No warranty on used cars'. They said approx. $4700 to repair. After pleading my case they said they would repair it at cost, $2650. At cost of course means that they're not actually chipping in, they're just not making any more money off me. This is after they checked out my Ford Explorer XLT trade-in and said there was $1000 repair needed on the flywheel (?Really?). So trying to be fair I upped the price we agree on by the $1000. So instead of $9000 plus trade I paid $10,000 plus trade. And part of the agreement was that I needed a 2" hitch on the back. They said no problem and wrote it in the contract. Now 2 months later and I still don't have my truck or the hitch. I had previously dealt with McNabb Ford and was very happy over the years with their customer service. I had purchased at least 4 cars previously from them, and also used their service department several times. I went back thinking I was in McNabb Ford only to find out that Lyons had just purchased this location 3 months prior. I decide to give them a try, I guess that was a dumb idea.

    Does not recommend this dealer
    Lyons Ford

    Good afternoon Joseph, Before we did any work on your vehicle you agreed to the reduced quote which we gave you from the original quote that was for the work in full. You state in your comments that the trailer hitch which we agreed to install when you purchased has yet to be installed In fact it has been installed for the last couple of weeks. The work has been completed on the truck as well, and now you are asking us to renegotiate the work for the truck on which you agreed before we began the work. Our people have not been able to get in touch with you in our attempts to have you come get your vehicle with the hitch and the work completed at the price that was agreed. Please let us know when you will come to get your vehicle, with the hitch and the repair work as was agreed to at the proper time. Thank you. Michael Keiser


    Hide Full Review
  • Family service
    January 15, 2017

    Buying a new car was a little scary for me but Lyons Ford made me feeling at home and therefore at ease. Carlton was our salesman and he was wond...


    Show Full Review

    Buying a new car was a little scary for me but Lyons Ford made me feeling at home and therefore at ease. Carlton was our salesman and he was wonderful. Richard worked to get us the best deal possible. Lyons Ford in Lewisburg is the only dealership I will consider home !

    Does recommend this dealer

    Hide Full Review
  • Service Department
    November 9, 2016

    Called in same day service. Service Department very professorial and took my truck back 30 minutes early.Very pleased .I had a optional accessory ...


    Show Full Review

    Called in same day service. Service Department very professorial and took my truck back 30 minutes early.Very pleased .I had a optional accessory installed that was in stock. So good job also to parts man.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Very Professional. No Hassle
    October 22, 2016

    I had been looking for a car for weeks and they help narrow down what I needed within my budget, It worked out great. They let me look at several ...


    Show Full Review

    I had been looking for a car for weeks and they help narrow down what I needed within my budget, It worked out great. They let me look at several options and there was no high pressure

    Does recommend this dealer

    Hide Full Review
  • Complete, quick, and accurate
    October 20, 2016

    Going into the appointment I had a certain expectation of time; however not only did they do a fantastic job more quickly than expected they also ...


    Show Full Review

    Going into the appointment I had a certain expectation of time; however not only did they do a fantastic job more quickly than expected they also completed a task I asked for at the last minute all under my expectations. I was very happy with this visit.

    Does recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Great place to get next car!
    October 12, 2016

    Hi,i was looking for a new vehicle,on line Connie from Stan McNabb called me .Alex what I was interested in,said she had 1 left,my next day off wa...


    Show Full Review

    Hi,i was looking for a new vehicle,on line Connie from Stan McNabb called me .Alex what I was interested in,said she had 1 left,my next day off was Thursday.set up appointment to go see what they had.lots of pretty cars and trucks.test drove it and bought it ?.got there at 11.40am,we can were out of there by 305pm! Didn't take all day as has in past.evetyone was Very helpful and nice.friendly people if you need a vehicle go see them, they Will fix you right up! Thank you everyone at Stan McNabb.

    Does recommend this dealer

    Hide Full Review
  • New Car Purchase
    October 10, 2016

    Was just beginning my search for "possibly" purchasing a new car. Stan McNabb Ford was my second dealership visit. From the time of my arrival, th...


    Show Full Review

    Was just beginning my search for "possibly" purchasing a new car. Stan McNabb Ford was my second dealership visit. From the time of my arrival, the Customer Service won me over. I felt like a "real" customer -vice- a number! I had intentions of looking at one specific Taurus, but it was not my color. The Team "Denise and Connie", showed me a couple of other options and won me over; with the Mike the Sales Mgr leaning forward to earn my business. I left a happy customer with a new car. I have a feeling that when I need service and/or parts, the experience will be just as rewarding...Thanks!!

    Does recommend this dealer

    Hide Full Review
  • Fantastic
    October 7, 2016

    Had a great time, didn't feel pressured and they found the best rate for me. They helped me find exactly what i wanted and in the right color.


    Show Full Review

    Had a great time, didn't feel pressured and they found the best rate for me. They helped me find exactly what i wanted and in the right color.

    Does recommend this dealer

    Hide Full Review
  • Awesome people!
    October 3, 2016

    I had no intentions of buying a new car unless the payments were close to what I was already paying. I've got to say they earned their commission ...


    Show Full Review

    I had no intentions of buying a new car unless the payments were close to what I was already paying. I've got to say they earned their commission & my business. They worked extremely hard till they got my payments to within a couple of dollars of what I was willing to pay. They were very patient & understanding of my situation. My sales lady made she all my questions were answered. I WILL ABSOLUTY BE BACK AGAIN! And will recommend they to friends & family.

    Does recommend this dealer

    Hide Full Review
  • Online for new vehicle
    September 9, 2016

    I told them what I wanted, how much the payoff on the trade in was, what I wanted as a monthly payment and to try and make it happen. They did and...


    Show Full Review

    I told them what I wanted, how much the payoff on the trade in was, what I wanted as a monthly payment and to try and make it happen. They did and I bought.

    Does recommend this dealer

    Hide Full Review